10.0 ExcellentOct 5 2021
First time ever that the car was ready as planned. Customer service was excellent. Great experience!
10.0 ExcellentAug 10 2021
Our counter person was a delight to work with!
4.0 OkayMay 17 2021
The staff was friendly and helpful. It was very easy to get to the car and then return it.This was my first time ever renting a car I didn’t really know what to expect, but I was definitely disappointed. Once I got the keys I went to get the car and got in, I immediately noticed it smelled like smoke. It wasn’t unbearable but I wanted to report it because I didn’t want the company to think I had anything to do with it. I went back to inform the guys at the desk but they were all gone. I waited for about 10 minutes or so but no one came back. Fortunately there was a woman at another rental car company desk right there who took my information and said she would give it to the guys in the morning and to not worry about it. While driving the car around over the weekend I had the AC on and it had a mold smell at different times. I’m assuming the air filter needed changed. I’m kind of surprised This happened. I assumed rental car companies would make sure the car was clean and was maintained with new air filters. But perhaps not and this is just how it is. Also, I was incorrectly charged on my credit card and customer service is going to fix it but could not tell me why that happened.
10.0 ExcellentNov 3 2020
Friendly staff, quick pickup and drop off. Also, a great car.
10.0 ExcellentOct 19 2020
Fastest check in and check out ever!
10.0 ExcellentSep 21 2020
The rep on duty on 9/18 at 9:45 am was friendly, knowledgeable and accommodate my rental request. Through a website I reserved a large SUV. Enterprise was oversold on the vehicle I needed. The rep. came through for me on my request and worked hard to make sure that I had what I requested. That Rep made my trip with my family comfortable and joyful.Get more Large SUVs for the area (Charlottesville, VA) they always sell out on the weekend.
10.0 ExcellentAug 14 2020
8.4 ExcellentJul 13 2020
We used the airport location Enterprise, not the standalone in Charlottesville. Both the pickup and drop-off was very smooth as the agents were easy to work with! The price was great, vehicle exceeded our expectations!The "need oil change" light came on during the trip. I'm not sure if anything can be done in the future, it wasn't alarming to us as we knew the trip was almost over.
7.6 GoodJul 4 2020
It was a nice drive in a Tahoe, a bit disappointing in the cargo size even with the third seat downThe rear bumper pad was loose, we noticed this when we packed the car and did call enterprise. I also filled a concern on their web site but never heard back. I had to hold the pad down when opening the gate. To me , it looked like the car was in an accident as the left back was more glossy then the right back side. They should have told us or taken a price bit off, instead we were charge one day extra, $90 for being a planned 5 hours late.
10.0 ExcellentJul 3 2020
Staff was very friendly. Pickup and drop off took no time. Van was exactly as expected!I have no complaints and no advice on how it could’ve been better. Everything honestly was perfect.