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3 locations in Orange
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4.0 Mediocre
May 2021
Pros:
The staff was friendly and helpful. It was very easy to get to the car and then return it.Cons:
This was my first time ever renting a car I didn’t really know what to expect, but I was definitely disappointed. Once I got the keys I went to get the car and got in, I immediately noticed it smelled like smoke. It wasn’t unbearable but I wanted to report it because I didn’t want the company to think I had anything to do with it. I went back to inform the guys at the desk but they were all gone. I waited for about 10 minutes or so but no one came back. Fortunately there was a woman at another rental car company desk right there who took my information and said she would give it to the guys in the morning and to not worry about it. While driving the car around over the weekend I had the AC on and it had a mold smell at different times. I’m assuming the air filter needed changed. I’m kind of surprised This happened. I assumed rental car companies would make sure the car was clean and was maintained with new air filters. But perhaps not and this is just how it is. Also, I was incorrectly charged on my credit card and customer service is going to fix it but could not tell me why that happened.10.0 Wonderful
Nov 2020
Pros:
Friendly staff, quick pickup and drop off. Also, a great car.10.0 Wonderful
Oct 2020
Cons:
Fastest check in and check out ever!10.0 Wonderful
Sep 2020
Pros:
The rep on duty on 9/18 at 9:45 am was friendly, knowledgeable and accommodate my rental request. Through a website I reserved a large SUV. Enterprise was oversold on the vehicle I needed. The rep. came through for me on my request and worked hard to make sure that I had what I requested. That Rep made my trip with my family comfortable and joyful.Cons:
Get more Large SUVs for the area (Charlottesville, VA) they always sell out on the weekend.10.0 Wonderful
Aug 2020
Pros:
Yes8.4 Very good
Jul 2020
Pros:
We used the airport location Enterprise, not the standalone in Charlottesville. Both the pickup and drop-off was very smooth as the agents were easy to work with! The price was great, vehicle exceeded our expectations!Cons:
The "need oil change" light came on during the trip. I'm not sure if anything can be done in the future, it wasn't alarming to us as we knew the trip was almost over.One location in Orange
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10.0 Wonderful
Mar 2021
Pros:
Friendly staff. Free upgrade to a fun to drive car as they had no other vehicle!6.0 Okay
Dec 2020
Pros:
Car interior was clean.Cons:
Exterior of car showed minor damage that was not mentioned during pick-up, requiring a return trip to the desk to document. Front right tire was 7 psi low, causing warning light on dashboard to illuminate.4.4 Mediocre
Sep 2020
Pros:
The staff was friendly!Cons:
The car conditions9.2 Wonderful
Aug 2020
Pros:
Staff was very helpful in difficult circumstances given the power was off at the airport due to a major storm. They still processed my rental and got me on the road quickly.Cons:
The price. Maybe a fare for renting by the week.10.0 Wonderful
May 2020
Pros:
The auto was close at the airport, clean, and ready to go.Cons:
N/A10.0 Wonderful
Aug 2019
Pros:
Staff was helpful and drop-off was quick.3 locations in Orange
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10.0 Wonderful
Jul 2020
Pros:
Easy pick up and returnCons:
Return location needed more parking.7.6 Good
Oct 2019
Pros:
Nice staff. Nice car.Cons:
Pick up and drop off needs to be updated4.8 Mediocre
Aug 2019
Pros:
No key drop off after hoursCons:
No key drop10.0 Wonderful
Jul 2019
Pros:
Customer service for Pick up and drop off great! Professional and friendlyCons:
Notice of grace period would be helpful7.6 Good
May 2019
Cons:
They didn’t have any cars in the category I requested so they “upgraded” me to a midsize suv that was less efficient for my trip.5.6 Fair
Feb 2019
Cons:
The pick up representative was terrible and messed up my reservationOne location in Orange
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8.0 Very good
Mar 2021
Pros:
Staff was friendlyCons:
Car was in terrible condition, but it was replaced with a normal car4.0 Mediocre
Jan 2021
Pros:
Car was great. Drop off was convenient.Cons:
When I got to the desk to pickup they had already closed. I had to ask a police officer to call the manager to come in.7.2 Good
Sep 2017
Cons:
There are no signs telling you where to turn on the keys. Turns out you have to go to baggage claim to find the desk. We certainly weren't the only ones walking around in the rain trying to figure that out.9.2 Wonderful
Jul 2017
Pros:
She fixed the problems that D.C. created with my booking (had wrong car, thus wrong mileage and gas level on my reservation form).4.0 Mediocre
Jun 2017
Pros:
That the car was clean and worked.Cons:
Make and model of the car the 55 min wait to get a car when I was the only customer. Took 10 min before I was greeted. Both agents were on the phone. Was lied to about vehicle choice. Was told this was the only car that was available and it was an upgrade. it was not and the lot was full of cars that were available.10.0 Wonderful
May 2016
Pros:
It was convent and availableOne location in Orange
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9.6 Wonderful
Dec 2019
Pros:
Friendly staff, super easy pickup, even super easier drop off.Cons:
provide a chauffeur?9.6 Wonderful
Aug 2019
Pros:
Very quick and easy process10.0 Wonderful
Jan 2017
Pros:
The agent was especially helpful!10.0 Wonderful
Dec 2016
Pros:
First time using this as opposed to going directly through rental car companies. Very easy very affordable and will use again.10.0 Wonderful
Nov 2016
Pros:
New SUV - really needed it to haul around the cousins around town2.0 Poor
Dec 2022
One location in Orange