Pros: I was able to make changes to our reservation relatively easily
Cons: The fact that I had to make changes to our reservation. I needed a car that would fit the bicycle crate I was traveling with (47"x 30.5" x 10.5 "), which is very easy for any car that has back seats that fold down. Making the reservation on-line, however, I decided to play it safe and reserve a small SUV. I made a mistake in my reservation (for which I'm completely responsible), and needed to change it a couple of days beforehand. This was relatively simple, but upon arrival at the airport the agent looked at the bike box and said no way it would fit in the car we reserved, and up-sold us to a $1000 SUV. I told her any small car (I drive a small BMW) would work, as long as it has back seats that fold down. She claimed not to know if any of their cars have back seats which fold down. After a lengthy process, in which I had to figure things out on my own, since the staff didn't know their inventory, I got a Ford Focus, which worked fine. This all would be easier if the staff were as well trained in their inventory as they are in asking the question, "What brings you to Phoenix, today?"(which we heard every staff member ask every person they greeted, like following a script).
Apr 13 2017
Pros: No big surprises
Cons: Some kind of issue with the front left fender had the car sounding like a bucket of bolts as it went down the road.
Jul 18 2017
Pros: Easy pickup, didn't have the economy car I reserved so I got a free upgrade to nice Mazda 3, easy drop-off, no extra fees
Cons: Cannot drop off on weekend, had to be charged until Monday whether I dropped off early or not.
Dec 29 2016
Pros: Lowest price for minivan
Cons: The car was filthy upon picking it up and had low tire pressure. Aired it up several times and finally exchanged it at our destination. Staff was new and in helpful.
Feb 8 2017
I assumed my reservation was for the airport Hertz
Pros: The cost
Cons: Having to take an UBER to the rental place cost $25.00
When renting it should have had something in bold print that the address was not the airport address.
Feb 16 2017
Excellent and personal customer service
Pros: Monica, the representative who assisted me with my rental, was extremely personable and made sure that my rental was fulfilled promptly, easily, and with great attention to my specific needs.
Mar 8 2017
Rental agent will rip you off if you are not caref
Pros: Car was fine.
Cons: Rental agent was very intimidating and was constantly trying to sell us things we didn't want. By the time we were ready to get the car, I was totally stressed out. Not what I expected from Hertz.
Mar 16 2017
Tried to add more charges
Pros: Nissan Note
Cons: The need for a second driver when girlfriend's father had his car in shop came up. They wanted to stick me on that.
The rental location was also an expensive taxi ride from the airport. There was no shuttle.
Mar 19 2017
Great car, at great price
Pros: Everything. From the service counter, to Mike the drop off guy, we were treated great !
We learned that picking up our car off site of the airport saved us approx. 50% of the rental price. We took a cab to the off sit Hertz office, and for 1/3 of the cab fare, we were able to drop the car at the airport rental site. Great bargain ! Saved about $250.
The Hertz employees at both sites were great ! Kudos to Mike, who was pleasant and helpful on the drop off, even though it was 4am !
took our extra insurance through Allianz for $9 per day.
Cons: Nothing to complain about
Mar 25 2017
Pros: Came back early. The part of our rental we did not use was cheerfully refunded. Great customer service.
Cons: Terrible service......car not at airport.....$50 cab to get car, but they were closed at l pm. .need l go on? Never got car but l got ripped off!
Jan 31 2017
Pros: We rented in Tucson, and little did we know there are two locations, and one is NOT at the airport. There was no attempt made to help or correct the situation, and we ended up using a different company. After 13 hours of travel with 2 kids under 3, you would have thought an apology and a little more help could have been provided.
Feb 8 2017
READ THE INFO CAREFULLY IT PROBABLY WILL NOT BE WH
Cons: I CANCELLED!!!!!!!!!! When I ask for airport locations THAT IS WHAT I WANT!!!!!!! NOT SOME LOCATION/PICKUP POINT 3 OR 4 MILES AWAY!!!!!!! YOUR SERVICE AND SITE NEEDS TO IMPROVE!!!!!!! THIS BAIT AND SWITCH SITE OF YOURS NEEDS HELP AND YOU NEED TO CORRECT YOUR LISTINGS! FACEBOOK IS A WONDERFUL MEDIA TO LET THE REST OF YOUR CLIENTS KNOW OF THIS TOTALLY UNSAT EXPERIENCES!! HERE IS ONE CUSTOMER YOU WILL NOT SEE AGAIN UNLESS I ACCIDENTALLY/STUPIDLY GET ON YOUR SITE!!!! THE SITES YOU LINK TO MAY BE AT FAULT, BUT YOUR SITE IS ULTIMATELY AT FAULT! TAKE RESPONSIBILITY AND CORRECT THE PROBLEMS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!