Pros: I was able to make changes to our reservation relatively easily
Cons: The fact that I had to make changes to our reservation. I needed a car that would fit the bicycle crate I was traveling with (47"x 30.5" x 10.5 "), which is very easy for any car that has back seats that fold down. Making the reservation on-line, however, I decided to play it safe and reserve a small SUV. I made a mistake in my reservation (for which I'm completely responsible), and needed to change it a couple of days beforehand. This was relatively simple, but upon arrival at the airport the agent looked at the bike box and said no way it would fit in the car we reserved, and up-sold us to a $1000 SUV. I told her any small car (I drive a small BMW) would work, as long as it has back seats that fold down. She claimed not to know if any of their cars have back seats which fold down. After a lengthy process, in which I had to figure things out on my own, since the staff didn't know their inventory, I got a Ford Focus, which worked fine. This all would be easier if the staff were as well trained in their inventory as they are in asking the question, "What brings you to Phoenix, today?"(which we heard every staff member ask every person they greeted, like following a script).
Dec 29 2016
Pros: Lowest price for minivan
Cons: The car was filthy upon picking it up and had low tire pressure. Aired it up several times and finally exchanged it at our destination. Staff was new and in helpful.