10.0 ExcellentSep 10 2022
What could have been a complicated process -- navigating the trek from Sky Harbor Airport in Phoenix to the NU Car Rental facility two miles away -- was made simple and efficient, thanks to clear and detailed shuttle access instructions on NU's website. From that point on, everything about my NU rental experience was nothing but smooth sailing. All employees were friendly, courteous, and efficient. My rental car was clean and ran smoothly with air-conditioning operating at full blast in the sweltering, 107-degree Phoenix heat. Pick up and drop off of the vehicle could not have been easier. All-in-all, renting a car from NU was a gratifying experience made possible by excellent customer service.
4.0 OkayAug 16 2022
The reason Nu is cheaper is because you have to take two shuttles to get there. From getting off my plane to driving away in the car it took an hour and a half, and that was with no line at the rental place. Shuttle to airport car rental site, then walk 1/4 mile to second shuttle, wait for that one, travel to rental place. Never again. (btw, the staff were great and the car was in perfect shape with only 1500 miles on it - only complaint is the offsite nature). Getting back to the airport after dropping off the car, I waited for about 15mins for their shuttle and just decided to take an Uber for $15 and be done with it.
4.0 OkayMay 10 2022
The location and process of getting to NU car was terrible. We had to take a shuttle to the rental car center and then wait an additional 30min in 100 degree heat for a second shuttle that was in poor condition. It was extremely inconvenient and time consuming both on the way there and the return. The vehicle size was also not as aspected. It was much smaller and did not have enough room for the number or passengers and bags that it claimed to hold.
2.0 MediocreApr 20 2022
Office closes at 4pm is off airport.
8.0 ExcellentApr 1 2022
I think Sky Harbor NU car is a little misunderstood. I believe they do a good job of making the best of a bad situation. Yes, their office is off-site from the airport car rental center. That information was made clear in the rental confirmation. We did have to walk to the pickup spot, but it wasn't that long and our wait for pickup to the office was less than ten minutes. Yes, the office is bare-bones and in a sketchy part of town, but we felt perfectly safe and the office was clean and set up to handle the extraordinary number of customers they move through there every day. Expect the representatives to move you through quickly, no banter or small talk. Sure they will try to upsell you on insurance, but don't all the rental companies do that? Our car was ready and waiting, and we did a walk-around while the representative took pictures of the vehicle from every angle, which were emailed to us. I liked that. Our car was a Nissan Versa with 35,000 miles, not great but it was clean and it ran just fine the entire trip. From the time we walked in the office door till the time we pulled off the lot was less than 20 minutes. Returning it took less than 10 minutes. Overall, our experience with NU car was way better than expected, based on all the negative reviews. My advice, do your homework, know what you're getting into, be patient and I think you'll find it's a pretty efficient and well-run operation.
10.0 ExcellentMar 27 2022
Got me in quick, I had reservations for the WRONG day, but they helped me get a car quickly and I was on my way. Return was quick and easy too. It was expensive but I had made the mistake on the date and they got me transportation. Great guy at the counter
8.0 ExcellentMar 26 2022
Things within their control were done very well. They need to do better on letting people know how to find them since they are off site.
2.0 MediocreMar 15 2022
Went to pick up the car at the car rental bldg. in phx airport, and they were not in there. You had to walk with your luggage about 1/4 mile only to wait for a shuttle from NU. After 25 minutes a car came to pick us up. Took us to some place in downtown phoenix. The service counter was the worst. Finally after an hour we got the car. OMG it was beat up, dented, and made a terrible noise. We unfortunately took it. It was dirty inside and out. One week later we had a flat tire due to scraping of the rim. Called to take it back and they gave us another car. Worst company on earth... You may save money but its not worth it.
8.0 ExcellentMar 15 2022
Rental was good but location was inconvenient. We had to get a shuttle from the airport to the car rental terminal than get another shuttle from the rental terminal to Nu Car location. Allow at least an hour of waiting for shuttles. When dropping off the rental we just got a cab back to the airport
8.0 ExcellentFeb 25 2022
Very expensive for a 2 day car rental.