| Economy | $24/day |
| Compact | $24/day |
| Intermediate | $24/day |
| Standard | $27/day |
| Full-size | $27/day |
| SUV | $28/day |
| Minivan | $34/day |
| Mini | $37/day |
| Premium | $30/day |
| Luxury | $34/day |
| Convertible | $49/day |
| Commercial | $31/day |
| Van | $35/day |
Pros: pick up and drop off were super easy. staff was so friendly and helpful.
Cons: car wasn't 100% clean
Pros: Friendly, easy to do
Cons: No complaints
Pros: Flagstaff staff was helpful and friendly. Phoenix staff quick and efficient.
Pros: Had to cancel this rental - they handled it well
Cons: no
Pros: Pick up went quickly and smoothly and staff was friendly. Drop off was super easy, "Here's the keys" and I was on my way!
Pros: Service was excellent.
Cons: Due to the time of the year cost was very high.
PS the service (tourist taxes) are way too high in AZ!
Pros: Good customer service
Pros: All of it.
Cons: Different color car, lol! Or a silver Jeep!
Pros: Yes but ease up on the sale tactics
Cons: Better price. Fees are way too heavy. I’d rather just have the upfront price so I can know what exactly I’m paying for. It’s just annoying.
Pros: Quick return process.
Great ride
Pros: Everything
Cons: Nothing
Cons: Car, especially windows, was dirty.
Pros: pick up and drop off were super easy. staff was so friendly and helpful.
Cons: car wasn't 100% clean
Pros: Friendly, easy to do
Cons: No complaints
Pros: Flagstaff staff was helpful and friendly. Phoenix staff quick and efficient.
Pros: Had to cancel this rental - they handled it well
Cons: no
Pros: Pick up went quickly and smoothly and staff was friendly. Drop off was super easy, "Here's the keys" and I was on my way!
Pros: Service was excellent.
Cons: Due to the time of the year cost was very high.
PS the service (tourist taxes) are way too high in AZ!
Pros: Good customer service
Pros: All of it.
Cons: Different color car, lol! Or a silver Jeep!
Pros: Quick return process.
Great ride
Pros: Everything
Cons: Nothing
Pros: Pickup an drop off was easy and quick
Cons: I wish the cost of insurance could have been known upfront when i was booking the car. It cost me more then the actual rental! Surprised sticker shock when i wanted to get going from rental place!!!!
Pros: Easy drop off
Cons: Car interior had candy wrappers everywhere and sticky smears on trim.
Pros: The staff member at the rental counter was very friendly. There was no line.
Cons: The car was dirty. There was a half-eaten granola bar stuffed in one of the cup holders. We did not get an electronic key so we had to lock the car manually from the inside. We needed to call the rental counter and waited on hold for 45 minutes before we gave up. It took 90 minutes to get the car.
Dirty water
Cons: This car was dirty.. the water marks on the windows and mirrors made it hard to see out and check blind spots. Nobody was around at checkout.. I wasn’t thrilled with this. Sad for a well known brand..
Cons: Same stuff
Pricing not transparent
Pros: Car was good, clean
Cons: A lot of additional charges which were not clear when I booked the car. Price ended up being ~50% more than I was told when I booked it.
Pros: Just be warned, the rental return is a 15 minute shuttle from the airport.
Pros: Friendly easy going attitudes
Cons: The office was not clean. It was a bit confusing to find
Pros: Fast and easy
Cons: Nothing
Needed more help
Pros: Took a long time waiting in line
Wait time terrible
Cons: Waked 2 hours and 11 minutes to get car. 1 hour and 40 minutes in line plus half hour on paperwork. Rental was over 30 days required multiple LEASE agreements that agent did not know how to do
Just clean the windshield please!
Pros: Nice Ford Expedition with all the bells and whistles.
Cons: Vehicle did not feel clean. Windshield was filthy.
Pros: Pickup an drop off was easy and quick
Cons: I wish the cost of insurance could have been known upfront when i was booking the car. It cost me more then the actual rental! Surprised sticker shock when i wanted to get going from rental place!!!!
Dirty water
Cons: This car was dirty.. the water marks on the windows and mirrors made it hard to see out and check blind spots. Nobody was around at checkout.. I wasn’t thrilled with this. Sad for a well known brand..
Pricing not transparent
Pros: Car was good, clean
Cons: A lot of additional charges which were not clear when I booked the car. Price ended up being ~50% more than I was told when I booked it.
Needed more help
Pros: Took a long time waiting in line
Just clean the windshield please!
Pros: Nice Ford Expedition with all the bells and whistles.
Cons: Vehicle did not feel clean. Windshield was filthy.
Pros: Easy drop off
Cons: Car interior had candy wrappers everywhere and sticky smears on trim.
Pros: The staff member at the rental counter was very friendly. There was no line.
Cons: The car was dirty. There was a half-eaten granola bar stuffed in one of the cup holders. We did not get an electronic key so we had to lock the car manually from the inside. We needed to call the rental counter and waited on hold for 45 minutes before we gave up. It took 90 minutes to get the car.
Cons: Same stuff
Wait time terrible
Cons: Waked 2 hours and 11 minutes to get car. 1 hour and 40 minutes in line plus half hour on paperwork. Rental was over 30 days required multiple LEASE agreements that agent did not know how to do
Cons: They didnt have my car in the system for some reason, and I got put in a more expensive car.
Pros: I liked the ability to just walk to the garage and go.
Cons: The drop-off process could’ve been better. The person helping me check in was not very friendly.
Cons: Interior windows of vehicle were worse I have probably ever seen. No attendant available when returning car. It’s been 36 hours....still no email receipt.
Pros: drop off was super easy
Cons: When I went to pick up the car the salesperson tried to charge double the price I had the booking reserved
Pros: Everything went quick and smoothly.
Pros: Pick up & drop off were super-easy & the car was very good.
Cons: Seemed like a lot of people standing around at the counter despite a line of about two dozen people.
Cons: Car had a broken reflector on the back. Also had a rear reflector broken out and not repaired.
expect to pay 50% then what u see online
Pros: The car
Cons: All the extra fees and bullshit taxes that came after they should be clearly marked before booking
Poor staff at return area of Phoenix airport
Cons: Very rude, pushy staff at the rental car return area. Were making people feel very anxious and unwelcome. Staff appeared to be very irritable.
Pick-up/Drop-off Hell
Pros: The vehicle was awesome (GMC Denali), however...
Cons: Looooooooong line up for pick-up. No air conditioning. Poor directions to find vehicle in parking lot.
Insurance was $200 (exorbitant).
Up-sold on the "curb drop-off service" - paid an extra $25 for the ability to have a staff member drive vehicle to departure area instead of taking a shuttle - the problem was no one there to connect with when we returned, waiting probably 5 minutes just to have someone acknoweldge us - and then another 15 minutes for someone to come drive us to terminal.
Yes - part of the issue is the crappy set-up with Sky Harbor rental car area, but the execution of the curb-side drop-off was horrendous.
Liars!
Pros: Nothing
Cons: They oversold on large SUVs and blamed it on the storm. Had a family of 7 for a family road trip. They offered me a Mercedes suv. Then later stated I couldn’t rent it. This company screwed vacation over.
Vehicle I thought I was getting now unavailable
Pros: Comfort of upgrade, liked that it was an SUV, came with Satellite Service
Cons: Didn’t like that My Vehicle wasn’t made available, paid for extra gas to power it. Slow to get checked in. Not enough Clerks working the counters.
Pros: I liked the ability to just walk to the garage and go.
Cons: The drop-off process could’ve been better. The person helping me check in was not very friendly.
Pros: Everything went quick and smoothly.
Vehicle I thought I was getting now unavailable
Pros: Comfort of upgrade, liked that it was an SUV, came with Satellite Service
Cons: Didn’t like that My Vehicle wasn’t made available, paid for extra gas to power it. Slow to get checked in. Not enough Clerks working the counters.
Cons: They didnt have my car in the system for some reason, and I got put in a more expensive car.
Pros: Pick up & drop off were super-easy & the car was very good.
Cons: Seemed like a lot of people standing around at the counter despite a line of about two dozen people.
Cons: Car had a broken reflector on the back. Also had a rear reflector broken out and not repaired.
Cons: Interior windows of vehicle were worse I have probably ever seen. No attendant available when returning car. It’s been 36 hours....still no email receipt.
Pros: drop off was super easy
Cons: When I went to pick up the car the salesperson tried to charge double the price I had the booking reserved
expect to pay 50% then what u see online
Pros: The car
Cons: All the extra fees and bullshit taxes that came after they should be clearly marked before booking
Poor staff at return area of Phoenix airport
Cons: Very rude, pushy staff at the rental car return area. Were making people feel very anxious and unwelcome. Staff appeared to be very irritable.
Pick-up/Drop-off Hell
Pros: The vehicle was awesome (GMC Denali), however...
Cons: Looooooooong line up for pick-up. No air conditioning. Poor directions to find vehicle in parking lot.
Insurance was $200 (exorbitant).
Up-sold on the "curb drop-off service" - paid an extra $25 for the ability to have a staff member drive vehicle to departure area instead of taking a shuttle - the problem was no one there to connect with when we returned, waiting probably 5 minutes just to have someone acknoweldge us - and then another 15 minutes for someone to come drive us to terminal.
Yes - part of the issue is the crappy set-up with Sky Harbor rental car area, but the execution of the curb-side drop-off was horrendous.
Liars!
Pros: Nothing
Cons: They oversold on large SUVs and blamed it on the storm. Had a family of 7 for a family road trip. They offered me a Mercedes suv. Then later stated I couldn’t rent it. This company screwed vacation over.
Pros: The first agent, Joi, was excellent.
Cons: The staff I picked up the car downstairs was unhelpful. I reported the car dirty within and ask for a replacement. She claimed no other car was available and did not offer to better clean it.
Cons: I reserved a Jeep Compass or similar. Their definition of similar was 2 door Jeep Wrangler which wouldn’t work for the type of traveling I needed. Had me upgrade for $171 to a Mitsubishi Outlander base model Sport, which wasn’t worth it. Don’t waste your money or trust Fox. Will NEVER rent from them
Pros: Drop off was very confusing to find!
Cons: I was advised to prepay a tank of gas because it was $2.90 from you and $3.10 in PHX. I’d never been there and didn’t know, so i went ahead a took his advice. I actually asked for a half of a tank but he charged me for a full. I never saw gas as high as $2.90 the entire trip. Not a good practice.
Cons: They did not have the minivan that I prepaid for.
Cons: All associates were professional & it was an easy check in & check out!
Pros: drop off quick and easy
Cons: inspection at pick up, had to inspect in the dark
Pros: N/A
Cons: I didn’t even get the car rental. I was unaware that there was going to be an extra charge of almost $500 (on top of the $272 I paid in-app) when I got there. That charge was rejected by my card and I couldn’t pick up the car as a result.
Pros: The staff was very friendly and answered all our questions. Drop off was quick!
Cons: Return time with a late fee of $25 and a extra day rate seems excessive. Would appreciate a $25 credit since at the time I had not yet had a return flight booked.
Pros: Joi was very nice at the counter when we checked in.
Cons: We did not really enjoy the jeep we rented. We originally wanted a charger (or similar) and it wasn't available when we went to check in. So the jeep was offered but was double the price. We regret this very much. It was loud, uncomfortable, and way too hot without a hard top.
Pros: Read my complaint first. They did, after I got angry and waited some time, find me a car.
Cons: I had a confirmed "reservation", arrived at Phoenix airport to pick up the car and head to my business appointments and they said they had no cars available. Then they told me it was non-refundable because I booked through Kayak, a 3rd party, even thought they had no car for me.
Pros: Noting
Cons: Clean car
Customer service
Pros: The first agent, Joi, was excellent.
Cons: The staff I picked up the car downstairs was unhelpful. I reported the car dirty within and ask for a replacement. She claimed no other car was available and did not offer to better clean it.
Cons: I reserved a Jeep Compass or similar. Their definition of similar was 2 door Jeep Wrangler which wouldn’t work for the type of traveling I needed. Had me upgrade for $171 to a Mitsubishi Outlander base model Sport, which wasn’t worth it. Don’t waste your money or trust Fox. Will NEVER rent from them
Pros: Drop off was very confusing to find!
Cons: I was advised to prepay a tank of gas because it was $2.90 from you and $3.10 in PHX. I’d never been there and didn’t know, so i went ahead a took his advice. I actually asked for a half of a tank but he charged me for a full. I never saw gas as high as $2.90 the entire trip. Not a good practice.
Cons: They did not have the minivan that I prepaid for.
Pros: N/A
Cons: I didn’t even get the car rental. I was unaware that there was going to be an extra charge of almost $500 (on top of the $272 I paid in-app) when I got there. That charge was rejected by my card and I couldn’t pick up the car as a result.
Cons: Return time with a late fee of $25 and a extra day rate seems excessive. Would appreciate a $25 credit since at the time I had not yet had a return flight booked.
Pros: Joi was very nice at the counter when we checked in.
Cons: We did not really enjoy the jeep we rented. We originally wanted a charger (or similar) and it wasn't available when we went to check in. So the jeep was offered but was double the price. We regret this very much. It was loud, uncomfortable, and way too hot without a hard top.
Pros: Read my complaint first. They did, after I got angry and waited some time, find me a car.
Cons: I had a confirmed "reservation", arrived at Phoenix airport to pick up the car and head to my business appointments and they said they had no cars available. Then they told me it was non-refundable because I booked through Kayak, a 3rd party, even thought they had no car for me.
Pros: Noting
Cons: Clean car
Customer service
