Palm Beach Car Rentals

Cons: Had 1/4 tank. Charged for 2 gals and upgrade when drop off at WPI. Elizabeth Mattos Mgr said no upgrade would be charged. Not open when drrop off attempted at local office. No response to calls.Charged $345. Never use again.

Cons: Waiting for another car to show up for an hour then ultimately having to go to a secondary location for a car.

Cons: They did not have my name of any reservation when I went to get the csr.

Cons: Kayak mixed non airport rental sites with onsite. Created a huge problem for me. At airport, off site place closed - STRESSED!!!

Cons: Tried to get $65/day for a sub compact car. I realize that I may have hit the wrong location a few miles away, but why try to rape me? Went next door to Budget, and got the same car for $25/day!

Cons: we didn't like the bus driver returning us back to airport. he never left his seat and was on the phone. I had trouble getting my bag on board and he did not even help my traveling companion with her bag on or off. he should be removed as a driver.

Cons: Didn't realize we had to pick up at an off-airport location. Multiple staff at the airport had us looking for a 'courtesy' shuttle, only to find out there wasn't one! $25 cab ride which was re-imbursed by Alamo. Nearly an hour of wasted time!

Cons: Kayak said this was an airport pick up. Unfortunately it was not. We needed to take a cab 20 minutes away. Luckily Alamo reimbursed us the cab fee; however, kayak should have.

Cons: I searched for Palm Beach international airport. My booking said so. But the location was wrong. I had to wait 20 min in line at the counter just to be told the location on my booking had just closed and I had no car. I had to hold a n phone for another 20 mins to Hertz to make a new booking at a much higher price. So I paid for 2 bookings. I won't use Kayak again.

Cons: Didn't realize the pickup location was not the airport location. Paid $20 for a cab

Cons: Reservation was made for wrong Palm Beach location. Unable to add Hertz Gold number to identify the issue.

Cons: When I made the reservation, I selected a different location for drop off. I picked PBI for the airport location but the reservation system picked a location near the airport when I complaint about the pick, the agency was able to change it but at a higher price. So inconvenient.

Cons: Made my reservation online, first time using Hertz in West Palm. Took the shuttle to the Hertz car center, but they told me that I did not have a reservation. They looked at my paperwork and told me that my car was reserved at the "other" West Palm location, about 5 miles away. I asked "How do I get there?". They said I needed to take a taxi. $20 later, I found the small Hertz location on Dixie Ave. The Nissan Sentra they gave me had a bad squeal during acceleration. I had to take it back the next day and get a different car. This time I got a Hyundai that ran OK but was dirty inside. They would not let me drop the car off at the airport location, so I had to ask a friend who lived down there to give me a ride to the airport at 5AM. LESSON - Do not use the Dixie Hwy Hertz if you are flying in and out of PBI.

Cons: Usingn= a gps and the address given at the counter, I could not return the vehical, and ended up waiting foi a shuttle to wee wheren to go,

Cons: Waiting for pick up after having to call for ride

Cons: Had no idea that I was supposed to call for airport pickup - as opposed to waiting on drive by shuttles. I don't recall seeing this info when I made the reservation. Also, just telling someone that the car holds 5 passengers and two bags does not really give much of a feel for the type of car you will get. I fault Kayak for this as although it was technically accurate ( 5 people and two bags in a Hyundai Accent - really ) I consider it misleading.

Cons: We didn't know we had to call for our ride to the rental agent.

Cons: There were no instruction on the rental agreement from Kayak that the customer should CALL the agency for pickup upon arrival. The other companies vans came and left several times before we finally called the agency and figured out that a call was required to initiate a pickup at the airport. This should not reflect on ACE - it should reflect on KAYAK - if I had known to make that call I would have saved a lot of time.

Cons: We showed up at the rental location and they did not have our SUV or anything similar available. They said they would put us in a wait list and call us IF one becomes available. Completely ridiculous. We're a family of five and just left us stranded. I called head office and they said there was nothing they could do for us because they are franchised locations. This is the second time Enterprise has done this. Kayak should remove them as a supplier.