Pros: Kevin was very accommodating and pleasant. He gave me the upgrade even though I had mistakenly left the BJ's coupon at home. He even came out to the car and went over the general basic operation of the vehicle. The service was very personal and attentive. The car was new and very clean and in excellent condition. I have never had an agent do anything like that before. He made up for the horrible experience I had at DAB two days before, when I had to wait for over an hour to get a smaller car in poor condition.
Pros: The Ford Focus I rented at Hertz through Kayak was acceptable in every way, especially the price! The car was clean and ran well. Big deal. Most rental cars are clean and run well. What made this experience exceptional was the price. I saved over $50.00 off the Hertz rental price by using Kayak.
Cons: The car had features I was unfamiliar with and they were not explained at the time of rental. Luckily, the car's manual was with it.
Oct 22 2016
Cons: When we got to the Hertz rental office you sent us to, they told us they had no cars available to rent!!!