Pros: The Ford Focus I rented at Hertz through Kayak was acceptable in every way, especially the price! The car was clean and ran well. Big deal. Most rental cars are clean and run well. What made this experience exceptional was the price. I saved over $50.00 off the Hertz rental price by using Kayak.
Cons: The car had features I was unfamiliar with and they were not explained at the time of rental. Luckily, the car's manual was with it.
Oct 22 2016
Cons: When we got to the Hertz rental office you sent us to, they told us they had no cars available to rent!!!
Jul 7 2017
Pros: The people at the Hertz rental were very friendly and pleasant. I had a nice experience with them.
Cons: I did not like the fact that I prepaid with a debit card and thank goodness I called to confirm my reservation because I would not have had a vehicle for that day. You can't prepay with a debit card. You had to use a credit card and pay when picking up the car. I had to get on the phone 3 or 4 times to get everything squared away. This was a few days before I was leaving to go on vacation. That is what needs to be changed.
Jul 11 2017
Hertz Car Rental - 17 days, thumbs up
Pros: The car was clean and it did not take long to fill out the paper work. All in all a very pleasant experience. The car was a new 2017 which was nice as most new cars drive very nice.
I give the experience two thumbs up !!!
Pros: Kevin was very accommodating and pleasant. He gave me the upgrade even though I had mistakenly left the BJ's coupon at home. He even came out to the car and went over the general basic operation of the vehicle. The service was very personal and attentive. The car was new and very clean and in excellent condition. I have never had an agent do anything like that before. He made up for the horrible experience I had at DAB two days before, when I had to wait for over an hour to get a smaller car in poor condition.
Cons: All was perfect.
May 30 2017
Car was sub-standard
Pros: The gas mileage on the vehicle was great. Simple and fast rental process
Cons: The car was filthy. The inside windows were dirty and had fingerprints and film. Seats were stained. The windshield wipers were horrible and should have been changed long ago