Pros: Easy and quick dropoff of car. Counter staff was very friendly and helpful. I accidentally left my phone in the car and drove away before I realized it. The gal at the counter walked with me to the car to make sure that I found my phone! Thanks!
Feb 19 2017
Very nice price and convenient pickup/drop off
Pros: A free upgrade didn't hurt and the check-out/check-in process was quick and easy. The location of the drop-off was a little tricky but what isn't in Chicago!
Cons: Unfortunately, I left my reading glasses in the vehicle (recall the slightly tricky drop-off). The system to enter lost and found was easy but not finding the glasses is unfortunate.
Nov 8 2015
Pros: Quick service, upgrade to bigger car
Feb 6 2016
Pros: They said just go pick out any compact car in the lot. Keys are in them. Agent was helpful fixing a reservation.
Feb 4 2017
Pros: Car was ready upon pickup. Snow was cleaned off of car for us. Clean interior. Great price!
Cons: The pre-inspection checklist. I like to look for any previous damage myself.
Feb 13 2017
Pros: Fast check out
Cons: Check out inside the terminal and not close to parking area.
Feb 19 2017
Pros: Went to pick up the car as directed from budget. When I went to return the car in Chicago to Budget, was told I needed to return to Alamo. Almost missed my flight. The desk should have informed me that I was renting an Alexis car from the Budget window.
Feb 22 2017
Pros: Best price for a very nice car. Alamo has friendly staff and both pick up and drop off were fast and efficient
Pros: AZO is a small airport, i.e. no shuttle needed which is good.
Cons: It was difficult to find the Hertz cars in the dark, so I had to go back to the rental office and a Hertz colleague showed me the position at the parking lot. Maybe it would be a good idea to have the Hertz signs higher up at the parking lot.
Mar 8 2017
Pros: It was convenient and I don't have to drop thru hoops
Cons: I order a car and they said I'll be getting a bigger car. I got a compact car very small
Apr 18 2016
Cons: Never got the rental they say they were going to call me back but never did my car with was supposed to be available at 12 o'clock but it wasn't they said they'd call back between 4 and 5 but never called me back I think I deserve a free one
Aug 26 2016
Pros: The hertz rep was pleasant.
Cons: The car's windows were not clean. The car had an odor.
I was also disapoonted with a car that was equipped with a basic radio system, with no backup sceen. There was also no usb plug for my phone.
Mar 4 2017
Nice car...pick-up could have been quicker
Pros: The car was very nice
Cons: The Hertz office had only one person checking cars in an out, so the wait and the actual check--out once I got to the desk seemed to take a long time.
Mar 6 2017
Pros: The pick up was simple and the drop off was as easy as parking and putting the keys in the lock box. The car was very clean and it got the job done.
Cons: Perhaps I should have read all the fine print before deciding to rent the car, but the $200 hold on my card was unexpected. It returned to my account the day I dropped it off, but it caused a cash flow issue and I had to put off writing a check because of it.