Find reviews that mention:
2.0
No personnel at drop off or counter. No instructions on returning car or keys. No shuttle and had to walk a km in the rain. Incredibly poor service.Reviewed Sep 9 2022
review from![kayak]()
8.0
Better signage at KEF for rental drop & location of Heetz after-hours/before hours key drop. Car pickup good. Had to wait 20 minutes after reservation time before car was ready. Car nice & clean. Explanation of diesel use & refueling thorough & helpfulReviewed Sep 4 2022
review from![kayak]()
6.0
It was just too expensive. The way it works as you know is - you pay for a full day even if you don’t use it for that full day. So I had to pay for 3 full days when I only used it for 2 and change. So that was annoying.Reviewed Jul 9 2022
review from![kayak]()
6.0
Car was damaged at pickup and not disclosed in Hertz paperwork. I took pics of damaged areas on car prior to driving off.Reviewed May 31 2022
review from![kayak]()
10.0
Pros:Staff super friendly and helpful, no complaints.Reviewed Jul 14 2020
review from![kayak]()
10.0
Pros:Pickup & drop-off was smooth despite of rush. Fresh coffee and the espresso machine at drop off made us feel so good after a long day of driving in snow.Reviewed Mar 28 2019
review from![kayak]()
2.0
It was closedCons:The website said open 24 hours. I got to airport desk at 2:00 AM and it was closed. There was a sign with a phone number...I called and it said the number was not in service. I found another international phone number online...that also was not in service. There was no one at the airport information desk. I was only in Iceland for the day and that is why I needed to pick up the car as soon as I landed. So the car was useless to me and I never picked it up. I need a refundReviewed Oct 24 2018
review from![kayak]()
5.2
ExtortionPros:Great carCons:Misplaced key resulted in fee that exceeded entire cost of five day rental. Payment forced under duress!Reviewed Oct 18 2018
review from![kayak]()
7.6
The Toyota Yaris that could!Pros:The check in and check out process was fairly quick and simple. We got a small Toyota Yaris that took us all over Iceland, including the Westfjords and up mountains!Cons:Our Garmin GPS device was very out of date and in a few cases didn't even register the roads we needed on its map. It led us after several times which was frustrating.Reviewed Sep 15 2018
review from![kayak]()
10.0
Pros:The team at the Hertz. The pick up and drop off was excellent!Cons:The price can be more competitive.Reviewed Sep 14 2018
review from![kayak]()
5.6
Pros:Good car for IcelandCons:Return was slow and didn’t answer my questionsReviewed Sep 3 2018
review from![kayak]()
8.4
Pros:Very easy straightforward process to pick up the car at the airport. The extra insurances were presented well and no pressuring to take them. We did opt for the windshield protection. Also the shuttle to the airport after drop off was fast.Cons:The drop off was a bit confusing. It was presented on the paperwork we received but might have been better to have a verbal explanation presented when we picked up the car too. They were quite busy when we were dropping off so there was no one in the office and no sign indicating the process so several people were just standing around waiting.Reviewed Aug 18 2018
review from![kayak]()