8.0
I suggest that the cursory walk around the car be reinstated with the rental team, prior to driving off. The video, whilst being a good idea missed a few things. Similarly, the insurance selections could be simpler and clearer, they are not and I have a nagging suspicion that I paid for one thing too many. People want peace of mind and a hassle free experience when travelling.Reviewed Aug 18 2022
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10.0
The staff at Alamo Keflavik airport are very friendly and helpful. At pickup, we were offered a very useful upgrade that contributed greatly to our travel experience.Reviewed Apr 30 2022
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8.0
Helpful staff. Professional service. I really liked the people there. I noticed more than once that an engine was left running unnecessarily. We're facing a global warming crisis, and Alamo can do their bit to help.Reviewed Apr 23 2022
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10.0
Local service was great.Reviewed Mar 27 2022
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8.0
Wasn’t met at the terminal despite the confirmation email saying we would be. When I asked I was told the bus service stopped at 4pm so We had to walk across to the car rental depot with all our luggageReviewed Feb 9 2022
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2.0
I rented a car in Iceland and went to pick it up. They were very high pressure for upselling claiming I would need an SUV to survive and would need to upgrade insurance due to weather conditions and that I would see so many abandoned cars on the side of the road from people who rented cars without insurance that got ruined due to winds or gravel. It was a scam.Reviewed Jan 13 2022
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2.0
A total rip off! The price shown by Kayak was £120. The actual price on arrival was £250. A con, a swindle. Kayak is a disgrace. Shame on you.Reviewed Dec 31 2021
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10.0
Very Friendly staff and efficient serviceReviewed Dec 13 2021
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10.0
Costumer service was amazing, the car was very good as well 😊 Very happy with everything.Reviewed Nov 23 2021
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6.4
Pros:Pick up and drop off was quick and easyCons:Actual cost was FAR higher than quoted and it did not state that if using debit card and not credit card that you had to prepay for a full tank of gas.Reviewed Dec 7 2019
review from![kayak]()
8.8
Pros:Very easy process, staff was attentive and welcoming. Car was nice, no issues.Cons:My only complaint was that I feel I was upsold how 'Iceland is different from other countries so the insurance is more worthwhile here.' I came in November and other then some rain and higher winds, I really didn't think the weather was all that special. I didn't encounter any gravel roads going to the main sites along the southern coast and their certainly wasn't need for the wind and ash insurance. Now certainly these things happen, of course, and it's good to be aware, but I felt like the way everyone was talking about the weather I would be stupid not to take it, yet the changes were really not that different from my home country. So maybe I would amend the shtick on insurance to 'useful if you only drive in sunny weather' or something similar.Reviewed Nov 26 2019
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10.0
Pros:The staff was very friendly and got us into our car very fast. No issues with extra fees or aggressive upsells.Cons:The airport bus that was supposed to come every 10 minutes was very late when we dropped off our car, probably 25 minutes late.Reviewed Feb 2 2019
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