2.0
It’s sucked. The guy was rude at check in, we got charged double from what I was quoted. AND I still, 4 days after dropping off, don’t have a finalized bill.Reviewed Aug 22 2023
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4.0
I would never rent a car from Dollar in Iceland again. I would urge others not to rent from them either. First, it was extremely difficult to find their location. Unlike most of the other car rental companies, they do not have an office inside the airport. It took extra time to find out that their office requires a shuttle that is 10 mins away. However, the worst part is that there is no Dollar return at the airport either. We spent 20 mins looking for Dollar's return. When we finally found it, we realized their office was closed, which meant there was no shuttle back to the airport. My husband and 2 other families had to split an Uber to get back to the airport. Dollar never explained how to return the car nor that the office wouldn't be open early in the morning for returns. It was a huge hassle! I will not rent from Dollar again.Reviewed Jul 9 2023
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10.0
Very friendly staff!Reviewed May 27 2023
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5.2
Pros:Staff in Iceland was helpful.Cons:I booked a SUV (Jeep Wrangler or equivalent) and when I arrived I found out that my reservation was for an economy car (Mazda CX-3). I was mislead by Kayak /Dollar, if I had know that for the price I was getting economy instead of SUV, I would not have booked.Reviewed Aug 15 2019
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9.6
Pros:The staff were great.Cons:It can take a little while to pick up -it gets busy when several flights come in at once. But that's understandable.Reviewed Aug 15 2019
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9.2
Cons:We needed a car for 27 hours, but there was no way to adjust an booking (online or in person) to charge anything less than a full 48 hour rental.Reviewed Jul 2 2019
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6.8
Pros:friendly staff. efficient airport p/u & d/o. additional options such as hotspot were a life saver.Cons:costly & mandatory insurance purchase should be better disclosed on booking.Reviewed May 22 2019
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10.0
Pros:Reasonable rates and extremely helpful staff. Highly recommended.Reviewed May 21 2019
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7.6
Pros:Drop off was easy.Cons:System was down when we picked up car. Also, the car seemed like it had not been cleaned in a while, and seemed old for a rental car fleet..Reviewed May 20 2019
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8.8
Pros:The Peugot 9(really 7) passenger van was super with a torquey diesel. Got an off the beaten path tip when checking in, visited a great waterfall valleyCons:Gas gauge was 1/8 down when rented, took picks and brought it back at same. A little huffiness but we prevailed. Laughable stickers in the van about no food and drink, really? The walk is shorter than it looks, wait NOT for the bus that runs infrequently.Reviewed May 15 2019
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10.0
Pros:Friendly staff and ended up with a brand new vehicle which was a nice change in pace after a bad experience with Hertz during our previous 5 days using a rentalCons:Checkin/checkout could have been faster but 15-20 minutes wasn’t bad at allReviewed May 10 2019
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9.6
Pros:Staff in KEF was very helpfulReviewed Apr 23 2019
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