Pros: It was easy, the employees were really nice & the shuttle service was convienent & quick. We will definitely use them again. The price we were quoted online was the price we paid. It was great to not see an increase in the cost upon returning the car.
Sep 1 2016
Cons: That the car was returned at 6:14 and I was charged for an extra hour. When at pick up the person giving us the car said return the car around 6pm. I guess I took that to mean that close to 6pm. If I was going to be charged more if it was after 6 pm then he should of said- hey car back by 6pm or we will charge you for an hourly rate.
Jun 8 2017
Over an hour to be picked up from the airport
Cons: Over an hour for pick up Over an hour to be picked up from the airpor When they did pick many customers that were awaiting filled the van which made for a long wait at the rental counter once we got there with only one person working
Pros: All of the employees were very friendly and the car was comfortable.
Cons: It was very dirty on the outside. I couldn't even really check for dents/scratches because there was too much dust/dirt.
Oct 19 2015
Pros: The woman at counter. Looking forward to their new location.
Oct 19 2015
Pros: The car was clean and did run... and that's about as far as I can go with positives.
Cons: The pick up location is NOT at the airport. They do advertise this information, but they have a booth at the airport, where you call a number and a van comes to shuttle you to the car rental spot. When we called the number, they didn't tell us this.. they said they would be there in five minutes. No mention of the van. No mention of moving locations. Maybe this was my fault, or maybe they could have mentioned something like "great! We will send a van to pick you up in the next few minutes. Please look for the white shuttle with the words "Payless" on the side!" Or maybe that's expecting too much. I'm not a customer service expert.
We all show up to the rental area and there is only one guy working the counter. So it takes longer than it needs to. He casually mentions that there's a multi hundred dollar deposit that comes with all rentals. Sure. Maybe that was in the fine print. I guess I missed it. But whatever. All was well.
We drive the car off the lot. All is good. Until the next day, when the check engine light comes on and the oil light as well. I called the number they gave me and offered me a few options. None of which accommodated the concept that I was in a wedding all weekend and i needed to use the car in a city 100 miles from the pick up location. Sure, I COULD drive all the way back and get a new car. Sure. I COULD drop the car off to get maintenance done, with the assurance you'd reimburse me. But the idea here is that i paid for a service. You did not hold up your end of the deal. And somehow I am penalized for the inconvenience.
The final conclusion was that as long as the vehicle "sounds okay" then I'm okay to drive it to my hearts content. My husband checked the oil level which was drastically low and the oil was caked entirely on the dipstick. The cars are clearly, poorly maintained, and when I am home in the future, I will never ever ever rent from them. Time with family is more valuable than saving a few bucks.
No apology. No sort of compensation. Just a bill and a "see you later" at the end of it all. Too bad.
Nov 2 2015
Cons: Car had no cruise control, and it was a 2014. Cars not especially clean. Rental location is hard to find, and takes time to get to if you don't have a ride--no ubers around.
Nov 8 2015
No one at counter
Pros: The price
Cons: There was no one at the rental counter even though it was 6.30pm. I waited a reasonable amount of time before taking the offer made by another representative.
Nov 9 2015
Car was in bad mechanical condition
Cons: Car would not accelerate, ended up on the side of the road for an hour.
Interior was stained up and dirty.
They charged me an extra $200 right away on pick up "in case of damages", I was not aware they would do that.
Location was hard to find.
Pros: Was a great car and service was convenient. Helped my wife and I greatly.
Nov 28 2015
Cons: You had no car and cancelled on me the morning of my pick up
Feb 8 2016
Pros: Quick sign in. Car was ready. Person was professional and freindly but not jabbering.
Cons: Icey walk way- I almost fell.
Feb 17 2016
Pros: Staff was great
Sep 4 2017
Cons: Cloth interior seating stained and appeared dirty.
Nov 15 2017
Kayak booked me with off airport car
Cons: I booked a car using Kayak supposedly for MSP but when I got to the airport, I was that the car was for an off-airport location some 15 minutes away by taxi...and that I would return the car to the same location...they ended up renting me a car at 2.5x the price I reserved...never again...Kayak or Enterprise
Cons: Interior was not at all clean and GPS troubled a lot.
Feb 3 2017
New policy unaware of on kayak
Cons: Couldn't pay with my debit card at hertz. Kayak and priceline' all others do not have the disclaimer of hertz not being able to use the same debit card in the same day as you rent the car. I do not carry another credit card. I was not able to rent the car.
May 25 2017
Pros: The car drove good
Cons: That my card was charged before i picked up the car