Richfield Hotels

Deposit. No 24 hour shuttle, no buisness center.

The only thing that I liked was the location of the hotel; because, it was near the convention center.

Alexis was very disrespectful when I called her from Priceline to verify my hotel information. The priceline site was not clear that there was only one bed, and not two beds. She did not care, and I will never use priceline, again

It was a beautifully furnished, well maintained hotel with all the amenities we needed. The location to the Mall of America made it an ideal stay for our weekend. One other benefit was the salt water pool ¿ what a pleasant surprise.

Great location near MOA, very quite, excellent staff.

Great staff. Lots of parking

No continental breakfast and pool is small

the staff and the clean rooms

Location close to airport

A little dated but not disgusting

Nothing.

We got in a car accident and couldn't make the reservation. The hotel wouldn't reschedule out stay or refund our money. They were very rude to me on the phone. They were happy enough to have my money but they won't be getting my business again.

Good place. :)

The bell hop system is pretty pathetic. Took waaaaay to long to get our stuff up and down to the room. Also, look into getting a shuttle downtown because the cab fair was over $50.

The staff were extremely helpful and caring. The space was loving and the room had an amazing view of the city.

Very clean. Our kids love the bunk bed and the waterpark.

None.

The standing in line for pre purchased waterpark tickets and then not having enough tubes....people hung on to them all day.

The location was great.

The bathroom had an awful smell.

The rate was good. The room was fine.

No ice machine. Trashy area near the side entrance... lots of garbage\cigarette butts, etc.

Convenient location, good parking.

2 elevators, 1 of which was out of service. Couch converted to bed but when open it was up against the foot of the bead. It made navigating the room somewhat of a challenge.

All of the above things you asked about plus enjoy having breakfast provided.

This is a small thing, but I would have prefered having flavored yogurt in individual container for breakfast.

The comfort of the rooms it was very clean

No pool

As I walked in to check in there was a man helping a customer at the desk and another lady appeared to be headed outside for her break---she stepped back behind the desk to help me get checked in. My husband and children waited with our belongings in the lobby while I parked the car and when I came back in the lobby we all walked to the elevator and went to our room. We realized several minutes later that my youngest daughter was missing her Kindle tablet...I went downstairs to re trace our steps and asked at the front desk where the lady told me she spotted it and grabbed it before someone could walk away with it. I was so grateful as my little girl would have been heart broken...she was so excited to get to the room and left it behinf---I appreciated the honesty and graciousness!!! Breakfast was good---that was nice to be able to grab a quick bite before needing to head to the meet!

The room was not as large as the picture online made it look---we were only there to sleep since my daughter had a gymnastics meet the following morning quite early, so it was not a big deal---the pillows were not comfortable at all.

location free shuttle servicec

breakfast area- no ample seating, breakfast was insufficient

when I forgot my pillow they were willing to ship it to me since they found it

Location convenient to downtown and Mall of America.

Glow-in-the-dark handprints on the ceiling and walls. Very freaky. Scared my daughter. Dirty sock left in room from previous guest.

Cost and location

The gap in the bottom of the door in the room let in a lot of light and noise from hallway, the toilet would run every hour or so.

Staff was exceptional.

Still cleaning rooms at 7 PM and bags of garbage and linens were in the hallways.

The breakfast

It took until 4pm to have our room cleaned. During social hour they had 1 bartender & 50 quests waiting in line. The elevators didn't work. There were no clean towels at the pool. The coffee shop lady didn't have a clue what she was doing. Staff was rude.

As before, All great stuff, just wish the bath vent was quieter and the lighting in the room was brighter. The CF bulbs are a bit low wattage, except in the bathroom.

Nothing truly to not like. Lighting could be better but not a 'dislike'.

Bed, TV, fridge, microwave, concrete, no noise, pool temperature, staff, towels, parking, shower head height, water temp stability, size of room, security, all perfect!

A little unfinished drywall work, noisy bathroom fan, but overall great value!

Nothing!!!

Everything!!!

Location was the only thing good about this hotel. Close to Mall of America.

Picture of the hotel are very deceiving. This hotel needs a full make over. Rooms are very out dated and no bath tub. The carpet in the room had huge patches. Key cards to the rooms rarely worked.