Richfield Hotels

I was always comfortable and it allowed me a great deal of flexibility in using my rental car which I hadn't expected

Nothing was a problem at all. If I need a motel in the Twin Cities, I'll try that location first.

Comfortable, spacious room.

Wireless Internet dropped off occasionally.

Amazed at how clean my room was (the first time I stayed there). The following week I stayed again, different room, not as nice, carpet was disgusting.

Each time I stayed there was someone directly above my room who stomped all over and I could hear it. It woke me up repeatedly and I did not get a decent night's sleep the entire time I was there. I was staying there to attend classes in town and due to the lack of sleep, I felt I was unable to concentrate in class - total waste of money.

I absolutely loved the overnight staff! They were kind and accomadating , they kept a light mood which was nice since i got in at 12. Very helpful. And the room was lovely and the bed was so comfortable i missed breakfast haha

I don't have any complaints.

The hotel is close to airport and shopping and has concenient access to both Minneapolis and St. Paul. We have relatives in both cities so this made our visit convenient to both. The attached restaurant served good food and had friendly servers.

If you are used to luxury hotels, this is not that. It's clean and beds are very comfortable. Free breakfast. But it is simple accommodations otherwise. I would label it a budget hotel stay.

The evening staff was friendly.

The room was small and felt dirty. I had to request kitchen items as they weren't in the room. Three hours later I had to request again since I hadn't received them yet. My original location was switched to a second location. The breakfast was very limited in choices. I have stayed in Extended Stays in the past and they were great, not this time.

The room smell

Everthing

The proximity to the mall of America.

I wish the hot tub and pool were available to guests without having to pay for water park access.

Although we had several small problems come up, they were attended to quickly. The staff was always courteous. It was really nice to have one of the elevators right by the wate rpark so we didn't have to go through the lobby in our bathing suits.

The only option for swimming was the big water slide which was quite expensive, even with the hotel discount. Although the problems were attended to, they either happened again or weren't actually fixed.

My daughter and I felt very safe and welcome. Room was comfortable. Easy to find property. Close to shopping and eating!

The staff was very friendly and accommodations were nice.

That I hit a button on the tv and accidentally ordered an $18 movie! That is outrageous and I couldn't go back and delete.

Room had new carpet and bed very comfortable. Everything was clean and lighting was adequate. Breakfast crew was awesome. They kept everything available and did it cheerfully. Dining room was also very clean and with enough space to serve/seat all who arrived for breakfast. First desk was also very efficient and helpful. This hotel was in a very good location for us and we enjoyed our stay!

All rooms should be equipped with safety bars for getting in and out of the tub/shower area. It is difficult to climb out of a tub without anything to hold on to.

It's next to a 24/7 Denny's restaurant. They have airport shuttle and relatively close to the airport.

Didn't feel safe as we saw cops taking a report for something that happend earlier the night we arrived. Its very outdated hotel.

Absolutely nothing!

They left my wife and I stranded at the airport for over an hour. Desk never told the driver. Hotel is ten minutes from the airport. Front desk staff not a people person. Do yourself a favor...never stay there.

it was just OK nothing really special.

Waited an hour for the airport shuttle for pick upoutside from the airport. Staff not very helpul.

Staff was great

Facilities were dated and not kept up

We stayed to bridge a couple of days between closing on a home sale and getting into the new place. We were budget minded but had to find a place that would accommodate cats. La Quinta fit the criteria. We also liked the fact that breakfast was thrown in. The bed was comfortable and the TV was fine. The cooling was comfortable. Bathroom was fine. We had no computer so made use of the free one in the lobby. It was primitive but okay to check email.

One of the security doors was not closed. We forced it shut, then found our security key would not work in it. For reasons unknown, our key card stopped working altogether, so we went to the service desk to get that corrected. We turned in one key and were told both keys would be electronically corrected. In fact, the one key worked but the other did not.

It was close to the airport and provided a prompt shuttle

It was clean, the staff was awesome, and the price was great.

We were told we would have a suite with a separate sitting area. When we got there they did not have any suites. So we spent two nights with four adults in one little room. The breakfast was just cereal and bagels. So a bit disappointed but everything was clean and well cared for.

ideal location to Airport with free shuttle. Staff attentive, rooms fine.

No meal facility or bar.

The friendly staff- both housekeeping and front desk, clean clean rooms, hallways, parking lots, lobby... Rain head shower and the best soaps, super comfortable bed and desirable bedding, big big window (easier for getting ready, and wakes you up better when you open the blinds, just love that natural light filling the space), loved the style of the hotel. Always wanted to stay here, and I'm so so glad I did. That bed was very comfortable, and I'm a picky person. Felt safe, clean, and luxurious.

Simply that there's a parking garage that's not really attached and you have to go down to first floor, outside a little, over to garage, and up elevators again. It's just slightly inconvenient... and then only that you have to insert your room key in order to go up the elevator- again, slightly inconvenient but I do understand it for security reasons. I will stay here again, without a doubt. I'm so happy with my stay.

Staff, restaurant.

Health club a bit spare. No coffee in lobby? Pay for WIFI.

The rooms were comfortable, large, clean. Service was exceptional. The breakfast was great. Spent time in the hot tub. We actually talked about making a mental note to always look for a Residence Inn wherever we travel!

Air conditioning. Location.

In disrepair, not maintained at all. Have to put a double-sided door hanger to have bed made, towels, room cleaned /donotdisturb.Noisy refrigerator had to disconnect to sleep.No cloth hangers.Noisy water pipes woke us up whenever other rooms showered.

What did I like? It was close to the airport. The staff was friendly.

What did I not like? Well, the first thing I noticed was the black mold growing in spots on the edge of the tub. The smell of decay in the hotel room. The outdated AC unit. Tears in the carpet. The water pressure in the sink was stronger than the shower pressure. The clientele itself is scary, I was offered cocaine in the hallway and could hear babies screaming through the walls mixed with angry yelling. Doors slamming throughout the night. I did not sleep in the sheets, and I did not trust the pillows either.

The big rooms and happy hour and breakfast are nice.

The time before last that I stayed there, I had to rekey my keycard for my room 3 times at the front desk. Too much time going up and down the elevators.

The room layouts are spacious and comfortable.

The remodel has rendered the place a bit corporate and sterile.

There is an amazing indoor park connected to the hotel - it was perfect for our 5 and 7-year-old kids. The kitchen in the room was so convenient and the King suite with a fold-out couch was great for our family of four.

The breakfast is mediocre and very crowded and hectic. Also, the gym was pretty bare bones. Also, be aware that the hotel is not in the immediate vicinity of the MOA - it is about a five-minute drive. (This didn't matter for our trip, but it can be confusing, so I thought I would point it out.)

Good location. Very clean rooms. Breakfast was very good.

Nothing

The room was very clean and the beds were comfortable. We ordered pizza for dinner and it was delivered right to our room, which was very convenient.

The water pressure in the shower could have been better and the towels were a little rough. Also the mini fridge took a long time to cool anything because it had to be turned on first when we got there.

The front desk staff

Arrive at hotel, put our stuff down and leave. Come back later that night get into bed and see that there is blood on the sheets... I was already in the bed and had touched the area... This was detrimental to me... I was devastated.. We called the front desk , new sheets were brought up but we had to replace them ourselves... I literally can't think of anything worse than this.. Next morning we went down to tell the front desk staff they were apologetic but did nothing but a standard room cleaning... Will never stay at a Hilton again.

Friendly staff. Great location for zoo, mall, twins game. Pool area was very clean and always had plenty of towels.

Close to shopping and airport

The dining room food and service exceeded our expectations. I rarely eat in hotel dining rooms because of underwhelming experiences. This was a pleasant surprise.

nothing

Very close to the airport and Mall of America. Beds were comfortable and clean. Staff was friendly. Coffee shop in lobby brewed a nice mocha and had a good assortment of pastries

While the room was clean, neat, and tastefully decorated, it showed some significant signs of wear, including a very damaged bathroom door.

Comfortable bed.

Room smelled a little odd. Microwave in room would have been nice.

I was unable to apply my Marriott rewards since I checked in with a third party and not directly through the Marriott corp. I was unawRe of this policy prior.

The layout The extra towels provided upon request The two TVs

The drab grey palette The door between the bedroom and bathroom (husband bumped his head on it -- it's in an awkward place in the king accessible room The waffles were soggy at breakfast

Location and shuttle service to airport and Mall of America.

The complimentary food selection was pretty gross: BB-sized "scrambled" eggs, stale, stinking meat, no raisin bran cereal (only tubs of Cheerios, one of Coco Puffs), fruit and yogurt in OPEN bins (um, there were FLIES landing in this food, guys!) No decent baked goods (stale, plain bagels, no cinnamon toast even!) Just really disappointing food. PLUS: the room was NOT clean or upgraded. Fusty furniture (check your own Duluth hotel to see how it should be done!), and bathroom mirror frame CAKED with dust,. Ew. The AC/heat unit had a busted control panel, never fixed, so folks could poke around on the wiring and chip board - probably not even safe! This particular Country Inn & Suites needs to be checked out by management. It's really looking dated and dumpy.

Very good. Great staff with friendly service, Great breakfast with a variety change each day. Rooms were well appointed, clean and comfortable

Hallways a bit hacked up and need some renovation. Bathrooms a bit on the small side.

Great rooms.

Breakfast is unimaginative

Convenient, clean, staff helpful and a good breakfast.

Wish the bathroom were a bit larger but a very nice shower. Also, I wish a restaurant would have been within walking distance.

The staff were very nice. The motel was clean. I walked to the lite rail station a few times ( 3 minutes) Modern feel to it. This is probably not big to most; but i like the fact that the fan on the cooling unit can be on constantly.

I most not have looked close enough at the web site; it has a pool but the is NOT a whirlpool and our room did not have a tub, only a large shower.

Nice hotel. Staff was very nice and pool and our room were clean. Overall a very nice hotel that is at a good price per night. Very close to the mall of America and other attractions.

Booked this hotel thinking we were going to get a breakfast every morning. First morning we saw that the breakfast was actually $10.95. We where disappointed because this added unexpected cost to our trip.

Shuttle to the airport and the MOA Morning brunch was good and relatively inexpensive--$11 Very quiet

The bed was alright, not the best. They need some foam beds! There isn't much around this hotel. A Trader Joes, a Perkins and a couple other restaurants.

they were great to us, the hotel was very clean and the rooms were a good size.

Great room that was spacious and comfortable

Slow replacement of foods at breakfast

Loved the enclosed green space and gardens The plantings were healthy well maintained and gave off a healthy energy that was soothing..great complimentary breakfast and shuttles to airport and mall

Needed a place close enough to the airport and the train station. Perfectly located near Terminal 2 and Mall of America next to Green Line. 5 min to Terminal 1 by car and 15 min to Union Depot for Amtrak. Arrived late but food still available to feed hungry teenagers!

Very friendly staff and clean and modern facility. Pool was small and quickly filled with kids but it was a summer stay for us. We appreciated the inexpensive laundry facility immensely and the in-room appliances.

No breakfast included.

The staff was extremely courteous and eager to help.

Nothing we had a great stay.

Location

Was not stated that they charge for parking!

Beds were comfortable, rooms nicely updated. Pool area was beautiful!

Picture of the actual pool online was VERY misleading..... Pool is very very small and at night it got busy, we ended up leaving because there was no room for the kids to swim. Bathroom felt a little creepy- could have been a little cleaner.

I was in town for my father's funeral. The wake was starting at the same time as check in time. The front desk person allowed me to check in early so that I could get cleaned up and to the wake in a timely manner. It was most appreciated. Very classy.

Nicely decorated rooms, high ceilings in room, flat screen TV with many cable channels, microwave and fridge. Friendly staff.

Strange smell in the room (smelt a bit like urine), only one towel given, broken lock on entrance door with cracked glass.

The king bed and pillows were comfortable.

Front desk clerk was not friendly or helpful. Was wearing a cap; unprofessional. Front area and stairs carpet was very dirty. Our bathroom door needed to be lifted in order to close. There were four wall pictures that had obviously been removed as their were screw holes and pencil marks where they once were. The side entrance door push bar had been broken off. There was tape, but meant the security feature did not work. Anyone could open the door and get in.