Richmond Car Rentals

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Fri 5/26 Drop-off
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Richmond car rental reviews and directory

Hertz
hertz
Car rental reviews:
Okay (4.8, 13 reviews)
Car rental locations in Richmond:
2 locations
Hertz
Locations in Richmond
2004 Merchant Drive
+1 859 625 0051
3801 Nicholasville Rd
+1 859 373 0777
  • 4.6
  • 5.2
  • 5.1
  • 4.2
  • 5.1
Recent reviews
10.0 Excellent
May 12 2017
Pros: Both Jennifer and Brittney were so helpful and kind and went the extra mile for me. I appreciate it so much.
Cons: Nothing
2.0 Poor
Oct 28 2015
complete dissapointment
Cons: I arrived to get my rental and they said that they have no car for me and I should have called and made sure that they had and not book online. On top of that, customer service was terrible. This was my first and last time renting from Hertz.
3.6 Mediocre
Jun 4 2016
Did not have the size car ordered had to take smal
Pros: Kayak price email was great
Cons: They didn't have the car I ordered and I had to take a smaller car. Then they tried to charge a higher price for the smaller car.
2.0 Poor
Jul 8 2016
Will no longer use Hertz as a rental
Cons: Car once again not ready for pick up dirty and wrong car will never book hertz.
2.0 Poor
Sep 16 2016
My car wasn't there
Pros: Looking for a rental car in Lexington Kentucky on kayak.com hurts advertise that they had standard car available on Nicholasville Road. I booked the car and found A friend to drop me off at Hertz. When we got there, they said they had no cars and blamed kayak. I ended up driving my own car which cost my company over twice the expence.
Cons: They rented me a car they didn't have.
8.8 Excellent
Sep 25 2016
Pros: I loved the car. So fun to drive.
Cons: I didnt not appreciate the lady who "helped" me at the front desk. She did not get off the phone & you could tell it was a personal call. Once she finally did acknowledge that I had been standing there 5 minutes she said "what do you want" I was taken back by her tone & almost turned around & walked back out. But I needed the car so I stayed. By the end of it I told her that I hoped her day got better because I felt bad for the next customer who had to deal with her.
5.2 Okay
Dec 3 2016
The car had an very low tire
Cons: My car was not safe to drive when it was rented to me, the exchange for a better vehicle was difficult and delayed trip and I'm still not sure if they will charge extra me for a problem they caused in the first place
8.0 Good
Feb 14 2017
Pros: Good, clean, economy car.
6.0 Okay
Mar 16 2017
Top up required
Pros: Courteous and efficient customer service
Cons: Tank wasn't full at pick up
2.0 Poor
Mar 29 2017
It wasn't Hertz mistake is was yours!!!
Cons: You failed to state that there are two Hertz locations and you booked me at one 7 miles from the airport. I had to pay an additional $50 to change my pre-paid reservation to be able to get a car at the airport. You made a grave error and I won't use your service again.
Enterprise
enterprise
Car rental reviews:
Excellent (8.2, 6 reviews)
Car rental locations in Richmond:
6 locations
Enterprise
Locations in Richmond
2201 Lexington Rd
+1 859 881 5151
2893 Richmond Rd Ste 130
+1 859 269 9149
301 Richmond Rd N
+1 859 985 1127
4001 Nicholasville Road
+1 859 271 9697
511 Eastern Byp
+1 859 624 5575
878 Bypass Road
+1 859 744 5500
  • 8.3
  • 8.0
  • 8.7
  • 7.7
  • 8.3
Recent reviews
10.0 Excellent
Sep 17 2016
Ease of rental.
Pros: Easy to rent. Very economical and quick.
6.8 Good
Oct 13 2016
Cons: The car was not ready when I arrived to pick it up. I really dislike getting a car that doesn't have a full tank of gas and being tol to bring it back with the same amount of gas. It means that Enterprise will always get back more gas than you had at the beginning!
10.0 Excellent
Dec 27 2016
Pros: pickup, dropoff, email bill, wait time,car
Cons: none
2.4 Mediocre
Nov 28 2016
2017 BMW x3 with 5k miles, absolutely filthy
Pros: new model BMW x3 with low miles
Cons: filthy inside and out, enterprise staff horrible tires were very low on 3 wheels, gas not full at pickup
10.0 Excellent
Dec 27 2016
Pros: Good value.
10.0 Excellent
Sep 23 2016
Pros: Excellent car, in good shape. The price was fine.
Cons: I could not put gas in the car because the little door would not open. Luckily, I got to my destination before I needed gas.
Budget
budget
Car rental locations in Richmond:
1 location
Budget
Locations in Richmond
2901 Richmond Road
859-258-2024
Thrifty
thrifty
Car rental locations in Richmond:
1 location
Thrifty
Locations in Richmond
3801 Nicholasville Centre Dr
(859) 245-1045
19 travelers who rented a car in Richmond gave the car agency they used an average rating of 5.9

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Richmond