Pros: Very nice reception, nice car, easy in and out.
Cons: By booking through Kayak, we didn't get the ability to return the car early and get a refund. The interface between the companies makes this a bit of a problem....Hertz couldn't change it.
May 24 2017
Cons: I felt the charge for a one way rental was excessive (double the going rate), since I intend to do another one from the airport at the end of my trip. Hertz has been much more reasonable in the past, typically around $35 or $40
May 2 2016
Cons: I didnt like that you sold me insurance of another company
Jul 18 2016
Cons: We never got a car. I was told they rented all the cars to others and did not have one for us. I called to tell them we were on our way and they could not find our reservation. Then they found it and said they couldn't find it because I put it in my husbands name. We both have the same name. Worst experience we ever had. We needed to get to the airport.
Oct 24 2016
Was not told extra charge would apply to drop off.
Cons: Poor customer service in not insuring I understood office would be closed and airport office would charge for intercity drop off. So 24 hour rental was not 24 hour and rental cost 30$ more than if I had just rented from airport from the start. Agent had plenty of time to shoot the breeze about cats
Nov 9 2016
The customer service was outstanding !!
Pros: Lisa was the associate who handled my car rental agreement. She was very personable and extremely helpful. I will definitely come back to Hertz again when I need to rent a car.
Dec 29 2016
Pros: I called Hertz to ask a question about my car reservation and they said there was NO reservation. I have filed a complaint with AMEX. I want my money returned as Hertz said they did not have a reservation and I was forced to pay for a MUCH more expensive option.
Feb 13 2017
so disappointed with the Santa Rosa facility
Cons: I have a serious problem with a facility that has no phone or internet. Hertz has a makeshift location now on Santa Rosa ave that has no way of communicating with their customers. Also how can hertz allow you to make a car reservation after 12 noon on saturday when the facility isnt even open??? I reserved a car and when I showed up the front doors were locked and no one was inside. The hours were put on the window as closing at 12 noon.
Feb 21 2017
terrible customer service
Cons: very rude customer service
Mar 10 2017
Customer Service Needs Major Work
Pros: I appreciated that, at the end, some effort was made to correct what was turning into a negative situation.
Cons: The desk attendants were incredibly unfriendly, bordering on rude, very condescending, and did not appear to want to help me, even when I walked away to go to a competitor.
Pros: Picked up and processed in minutes and was on my way.
Nov 26 2016
Pros: All of the staff were wonderful but Kenny took great care of us!
Mar 6 2017
Pros: Pick-up attendant was very accommodating after we realized that I had accidentally selected a different location.
Cons: There was a discrepancy at drop off related to whether I had accepted liability coverage. I was told the pick-up location would call to resolve it and help me get an accurate receipt. That has not happened and when I called their phone number, I am unable to get through to anyone
Apr 15 2017
Pros: Initially the only car available was not satisfactory. Staff went out of their way to find a Toyota Camry which we first selected. The car was in perfect condition and served us well on our travels to Long Beach, CA.
Check-in staff were friendly and helpful. Overall it was an excellent rental experience.
Cons: Made a reservation online and received a confirmation number. Arrived at the rental car location only to be told that there were no cars available for rent. Missed out on my daughter shopping for her wedding dress!! Spoke with no less than 5 people at Avis/Budget - none of whom were able to do anything. I may not ever make an online car rental reservation again - and certainly not with Avis/Budget.