Rohnert Park Car Rentals

Cons: By booking through Kayak, we didn't get the ability to return the car early and get a refund. The interface between the companies makes this a bit of a problem....Hertz couldn't change it.

Cons: I felt the charge for a one way rental was excessive (double the going rate), since I intend to do another one from the airport at the end of my trip. Hertz has been much more reasonable in the past, typically around $35 or $40

Cons: I didnt like that you sold me insurance of another company

Cons: We never got a car. I was told they rented all the cars to others and did not have one for us. I called to tell them we were on our way and they could not find our reservation. Then they found it and said they couldn't find it because I put it in my husbands name. We both have the same name. Worst experience we ever had. We needed to get to the airport.

Cons: Poor customer service in not insuring I understood office would be closed and airport office would charge for intercity drop off. So 24 hour rental was not 24 hour and rental cost 30$ more than if I had just rented from airport from the start. Agent had plenty of time to shoot the breeze about cats

Cons: I have a serious problem with a facility that has no phone or internet. Hertz has a makeshift location now on Santa Rosa ave that has no way of communicating with their customers. Also how can hertz allow you to make a car reservation after 12 noon on saturday when the facility isnt even open??? I reserved a car and when I showed up the front doors were locked and no one was inside. The hours were put on the window as closing at 12 noon.

Cons: very rude customer service

Cons: The desk attendants were incredibly unfriendly, bordering on rude, very condescending, and did not appear to want to help me, even when I walked away to go to a competitor.

Cons: There was a discrepancy at drop off related to whether I had accepted liability coverage. I was told the pick-up location would call to resolve it and help me get an accurate receipt. That has not happened and when I called their phone number, I am unable to get through to anyone

Cons: Made a reservation online and received a confirmation number. Arrived at the rental car location only to be told that there were no cars available for rent. Missed out on my daughter shopping for her wedding dress!! Spoke with no less than 5 people at Avis/Budget - none of whom were able to do anything. I may not ever make an online car rental reservation again - and certainly not with Avis/Budget.

Cons: Office was closed when I arrived and had to leave car with front desk hotel rep.