Cons: I asked the guy when I picked the car up that it had cruise control and he said yes. I got in it started down the road and behold NO cruise. I drove over 1000 miles. I have used your service three times now and two of the three trips I have not been happy with. I have returned the cars all three times to the location in Quincy, IL. They seem to be nice people to work with and gave me a ride to pick up my car. I also paid for mid size car thinking it would have the cruse they gave me a Prius I do not think this is a mid size car. I will have to think if it is worth another car rental from you or not.
May 17 2017
the good and bad
Pros: The person I worked with was nice.
Cons: The car was not ready at my scheduled time, which was frustrating; I had to wait about 30-45mins for my car to be ready. The waiting area was not very nice.
Jul 19 2017
Cons: It took about 35' to get the car. There is also no drop box for off hours drop off.
Oct 17 2017
Great Rental Experience
Pros: The staff at the location were very friendly and knowledgeable.
Cons: Nothing negative to report.
Oct 23 2017
Fine car, but slow takeout
Pros: Fine car and online system was easy. Return was fine.
Cons: The pickup was quite complicated and took a while, though, as the guys there somehow didn't manage to deal with my European IDs. Worked fine in the end, but took a while...
Pros: It was really important that go out of town.i couldn't get a car . thanks a lot
Oct 24 2016
Pros: I was impressed with the assistant Manager in Hillsborough NC (Jesse?) he was patient and did all he could to help me get this car I had a few issues that needed to be ironed out and he told me what I could do, it took time he did not rent my car out, he waited for me to get back. Thanks for all your help
Dec 29 2016
This particular Enterprise has poor customer servi
Pros: Nothing. Poor customer service and I had to cancel the reservation.
Cons: Customer service was poor at this particular location. Had to cancel reservation. Incorrect vehicle.
Feb 28 2017
The car that wasn't there
Cons: I got no car after reserving it. The branch claimed they had no cars at all that morning.
Cons: This was also the second and at a different location that the employee was taking a personal call and made customers wait 30 min. It is time to use a different company.
Sep 11 2017
Pros: Great rental price- comfortable vehicle.
Cons: I made reservation online for a SUV that was accepted and available but when I got to the location the manager stated that they didn't have any SUV available on site, yet when I check the parking lot their were several. I was truly upset and told him that it was poor business practice and very deceptive. I also stated that I had called the reservation office before I came to verify and they said one was available. He stated to come back in later and he would have one. (mind you my meeting had to be delayed because of this/and I was out of town) after coming back he did have one but the day was (that I had paid for was half way over (after 3:00) before one was given. I paid for 2 days and really only enjoyed 1 day of usage. He didn't apologize or offer a discount of any sort (Poor Management INDEED)!!!! This location /staff needs "customer service" training.
Sep 14 2017
Pros: Everything about the car was great.
Cons: Customer service was rude. When they saw we had kids they said, "Be sure you clean the car before you return the car.".