Cons: I asked the guy when I picked the car up that it had cruise control and he said yes. I got in it started down the road and behold NO cruise. I drove over 1000 miles. I have used your service three times now and two of the three trips I have not been happy with. I have returned the cars all three times to the location in Quincy, IL. They seem to be nice people to work with and gave me a ride to pick up my car. I also paid for mid size car thinking it would have the cruse they gave me a Prius I do not think this is a mid size car. I will have to think if it is worth another car rental from you or not.
May 17 2017
the good and bad
Pros: The person I worked with was nice.
Cons: The car was not ready at my scheduled time, which was frustrating; I had to wait about 30-45mins for my car to be ready. The waiting area was not very nice.
Jul 19 2017
Cons: It took about 35' to get the car. There is also no drop box for off hours drop off.
Oct 17 2017
Great Rental Experience
Pros: The staff at the location were very friendly and knowledgeable.
Cons: Nothing negative to report.
Oct 23 2017
Fine car, but slow takeout
Pros: Fine car and online system was easy. Return was fine.
Cons: The pickup was quite complicated and took a while, though, as the guys there somehow didn't manage to deal with my European IDs. Worked fine in the end, but took a while...
Dec 23 2017
Tried To Stick Me With Other Fees
Pros: Price was great and the pickup was extremely quick.
Cons: After paying for the reservation through Kayak, the sales associate told me that because Kayak is a 3rd Party, the don’t include all the fees that you have to pay. That made no sense. Come to find out they were trying to charge an underage fee when I clearly wasn’t underage. The associate told me he couldn’t remove the charge, but his manager will reduce the amount that I have to pay. I told them that if I’m of age, that there is no way I’m paying an underage fee, even if it was added by accident. I ended up talking to another associate and he understood my situation and started removing the charge right away.
I didn’t pay anthything extra. I just didn’t like the amount of time I wasted trying to convince them that I wasn’t going to pay a charge that didn’t apply to me. I’ll still continue to rent from them.
Pros: It was really important that go out of town.i couldn't get a car . thanks a lot
Oct 24 2016
Pros: I was impressed with the assistant Manager in Hillsborough NC (Jesse?) he was patient and did all he could to help me get this car I had a few issues that needed to be ironed out and he told me what I could do, it took time he did not rent my car out, he waited for me to get back. Thanks for all your help
Dec 29 2016
This particular Enterprise has poor customer servi
Pros: Nothing. Poor customer service and I had to cancel the reservation.
Cons: Customer service was poor at this particular location. Had to cancel reservation. Incorrect vehicle.
Feb 28 2017
The car that wasn't there
Cons: I got no car after reserving it. The branch claimed they had no cars at all that morning.