Cons: I rent from Enterprise all over the US and have never had an issue. The cars are always clean, well taken care of, and run smoothly. The staff is always very accommodating.
Unfortunately at Steubenville's location I didn't have a normal Enterprise experience. The car's "maintenance required" light was on. I went back in and told them before departing the lot. I was told it's fine and to ignore it. The car did run fine but the light was nerve wracking. The car smelled like smoke and rotten milk, there were stains on the seats, and crumbs in the car. When I asked about another car, I was told there weren't any.
I'll continue to rent from Enterprise, but likely not from Steubenville.
May 19 2017
GREAT CUSTOMER SERVICE
Pros: From Beginning to end, the customer service was excellent.
very nice at pick up, we were explained everything in details. everything was very clear, for the bill, the vehicle, and even how to operate some of the features.
I really liked the manager's phone call the next day to ask us if everything was OK.
and again at drop off everyone was very nice.
A great experience! I will definitely come back and recommend to people Enterprise in Ferndale.
Pros: The Rav4 was excellent easy pick up and drop off. Clean and great ride, and they threw in free sat radio. Kia soul lacked power and front driver seat is not comfortable. Get your own insurance and gas and Hertz is fine. Plus recommend AAA discount.
Cons: See previous
Jul 6 2017
No car after confirming with office directly
Cons: I made a last minute reservation and called office to confirm. The person who answered said it would ready at noon, but when I arrived, the same person I spoke with said there was no car available. I ended up going to Enterprise. A waste of my time. Why make a reservation and confirm, when there are no cars available? After I was informed that there are absolutely no cars, I checked Kayak again and it still showed a plethora of options.