Cons: The long wait to return and they forgot I was waiting. Fourty minutes is too long for returning call. The car was rented before checking my gas usage and there was some confusion about it. I did receive credit for a full tank of gas for future rental. So there was at least some compensation for my time.
Nov 26 2016
Pros: Sam in Hopkins was a nice guy and was helpful when he walked me through the different discounts I was eligible for. I called at 9:30am for a pickup and he arrived before 10am. Great job Sam!
Cons: Nothing. Excellent customer experience.
Aug 15 2016
Pros: Dropped the booking
Cons: I made a mistake booking and the price more than doubled.
Sep 22 2016
Would not accept my visa debit credit card
Cons: The strict policy about having a major credit card.