Cons: The long wait to return and they forgot I was waiting. Fourty minutes is too long for returning call. The car was rented before checking my gas usage and there was some confusion about it. I did receive credit for a full tank of gas for future rental. So there was at least some compensation for my time.
Nov 26 2016
Pros: Sam in Hopkins was a nice guy and was helpful when he walked me through the different discounts I was eligible for. I called at 9:30am for a pickup and he arrived before 10am. Great job Sam!
Cons: Nothing. Excellent customer experience.
Aug 15 2016
Pros: Dropped the booking
Cons: I made a mistake booking and the price more than doubled.
Sep 22 2016
Would not accept my visa debit credit card
Cons: The strict policy about having a major credit card.
Jul 11 2017
Cons: they put a phantom charge on my account that temporarily doubled the cost. I was given no notice that I saw that the charge was coming. Almost ruined my whole trip.
Mar 6 2017
wrong location pick up
Pros: I thought I was to pick up my car at the airport. When I realized it was an off airport site, Enterprise was very good about canceling the reservation. However, to pick up the car at the airport, tripled the price! I went on line, at the airport, reserved a car - but it went to another vendor.
Cons: If Enterprise would have honored my original reservation price, or even near that, I would have stayed with them. As it was, I went to another vendor and actually got a lower price then I was originally going to pay.
Mar 27 2017
Waiting at the counter but good car
Pros: The car was very clean, they took good care care of me and changed my reservation last minute (I book in a different agency)
Cons: Waiting at the counter
Also the airport rental return trafic signage is not great at the airport but that's not their fault of course
May 12 2017
Easy to deal with and very friendly. Liked the car and it ran very well.