Cons: When I arrived I was told that they didn't have a car as some weren't turned in on time. After waiting for an hour, a car came in but I was told they couldn't release it until it was cleaned. Another half hour later the clean car (SUV) arrived but then I was told they couldn't release it to me because they had a reservation for it.
I left and went to Enterprise.
Dec 28 2016
Clean nice ride, but smelled
Pros: The car itself was awesome, but it had a horrible overpowering cologne smell that wouldn't go away with fabreze or leaving the windows open on our whole trip.
Feb 22 2017
Pros: From the moment I got the quote online to the moment I returned the car I had a great experience. Employees at the Manhattan Regional Airport in Manhattan, Kansas, were professional and really knew what they were doing. The car was clean and ran well. My only complaint was the noise on the highway. It was difficult to even carry on a conversation. While I rented the cheapest car possible, it still was very irritating to have that loud noise for a 10 hour trip.
Cons: The vehicle was cheap and light-weight. It was loud and lost traction a few times even though the road was clear.
Mar 4 2017
Cons: After charging my card and scheduling a pickup, I was told upon arriving that they were unable to rent me a car. I was told it would take 7-10 business days to get my money back, still waiting! NEVER RENT FROM HERTZ. Customer service rep was the rudest woman I've ever spoken to, when I asked to speak to a manager she transferred me to roadside assistance.
Pros: Dropoff at airport went well. The key box was brutal to open in the cold, windy circumstances.
Cons: Your telephone was busy 40 minutes after our first call for airport pickup. At last a car attendant answered and brought a Chrysler 500 to the airport -- the only vehicle available. We rented it. No alternatives. The attendant was helpful, compassionate about the long delay. He said the manager was away and wouldn't return for an hour. In defense of the employees, our expected arrival was later than anticipated thanks to an airline scheduling problem. Nonetheless, having no car as reserved (Corolla) was unsatisfactory. The long delay was difficult to understand. Then having a bomber-size vehicle was disappointing.