San Juan Capistrano Car Rentals

Terrible Experience

Cons: The car was filthy inside and outside with dried mud clumps on driver and passenger floor. Smeared mud on glove compartment door and broken key taped together. Key broke in ignition while I had it. Will never rent from them again.

This Enterprise is Lame!

Pros: The fact they had the Ford Transit 350 van.

Cons: I am convinced that they misread (benefit of the doubt) the gas level in because 5/8 of a tank should not take invoke a 40 mile range warning after 70 miles of driving. This is a 25 gallon tank! After adding 8.5 gallons to the tank, we were able to travel another 30 miles to our function and all the way back (over 100 miles) before the van was empty again. The van is suppose to get 14 mpg, I calculate less that is less than 11! My frustration is they don't listen. They appear like they could care less. I will never rent at this Enterprise again. And one final note, add more staff, one should be forced to wait 15 minutes in line to rent or return a vehicle.

Poor experience

Cons: They quoted me at a price. Then few days later they over charged me for the rental by a large amount. When I called to fix it they kept putting me on hold then finally took my number and said would solve the problem. Didn't solve it, and never got a call back. Now I have to go into the building to fix it.