Guest Reviews
Overall Rating
5.9
Okay
Based on 382 reviews
Cleanliness
4.6
Comfort
4.9
Pickup/Dropoff
4.2
Value for money
4.2
Ace car rental prices in Santo Domingo
| Compact | $32/day | |
| SUV | $41/day |
Pros
"Car was clean and well-maintained."
(in 98 reviews)
"Nice car & quick service"
(in 70 reviews)
"Easy and great price ."
(in 46 reviews)
Cons
"The customer service was poor."
(in 48 reviews)
"They didn't have the car reserved."
(in 23 reviews)
"Took over an hour."
(in 14 reviews)
Recent Reviews
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Find reviews that mention:
customer service
credit card
pick up the car
shuttle from the airport
returned the car
car was clean
friendly staff
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car available
took over an hour
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great price
drop off the car
great car
car was great
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2.4
Pros: The staff was helpful, even though we ended up canceling the rental.
Cons: The name of the company was different which was not helpful. Our flight was delayed and came in late the lights in the rental place was turned off. Which was discouraging. They turned it on when we approached the door. Our car was gone, they did not take the insurance that I purchased thru Kayak.
review from
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2.0
Cons: This is the fourth time that they don’t have ANY unit available (even though that reserve was made 3 weeks before). Don’t rent from ACE or Nelly Rent A Car (same company).
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2.0
Cons: They didn't have a car when we got there and didn't even make any effort to find a car for us and blamed on me that I made a reservation too late. They shouldn't have accepted the reservation if they didn't have enough cars.
review from
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2.0
Pros: Nothing
Cons: Ace doesn't exist. They did not have our car. They had no cars available. Staff surly and unhelpful. Never again.
review from
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6.0
Pros: Nothing workers was trying to play me
Cons: Don’t change the price when ready to pick-up the car
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4.4
Cons: The entire transaction was a giant headache. They did not have the car I reserved. I had to pay more for a different SUV because that was the only vehicle in inventory.
review from
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2.0
NO CAR!!!
Cons: Major scam - They did not hold our car for us one hour despite knowing our flight info and that we were delayed by one hour. When we got there our $335 car was not available and the only thing they had to offer us was $1000+. This is a scam! Our friends were in the same boat. I suggest - use uber!
review from
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2.0
Be Prepared in the DR
Pros: There was nothing to like about my experience o renting car from "ACE" which turned out to be Nelly because ACE doesn't actually have an outpost in the DR.
Cons: I'm used to the hard sell where rental companies try to scare you into purchasing insurance but I was unprepared for what awaited me in the DR. The price I had arranged for an SUV was $220 for 8 days. When I got to the counter he told me the price tag was $650. When I asked what the price would be without insurance he said $300. So I had to dig up evidence that his price didn't match our quote. Finally he gave us a list of all the different insurances that could be purchased so I could see what the add ones were. They wanted to take a $3000 deposit to release the car without their additional insurance. At the end of all this haggling I took basic CDW for an extra $13 a day even though he wanted never to know if I got in an accident o would be on the hook for a $2000 deductible and would probably need to get a lawyer and pay a fine. Then they pulled up with an old Kia sedan. When I pointed out that this was not the car I arranged he reluctantly went to investigate with his superior if I could receive a discount. My total price was $270 with a crappy old sedan. The Kia had 90+ thousand kilometers on it. It had worn under-inflated tires (which I refilled later in the trip - they were reading around 25psi instead of 32psi). My last complaint is that the car made noises when it drove which was very discomforting given the experience I had gone through to get it. In the end I didn't have any accidents but the driving was pretty intense at points. Thus my admonition to be prepared if you want to rent a car in the DR.
review from
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2.0
No car available
Pros: Despite reserving a car, the only car available was a Pick-up or a tiny compact. Both with inflated costs. Will not use this service again.
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2.0
No car available for my reservation
Pros: Nothing
Cons: Not only was my car not available, no car was available. This was massively inconvenient and caused me to go without a car for the trip I had planned with my girlfriend. I don’t know how I can have a reservation and then show up and be told there are no cars. We waisted hours at the airport as a result and took expensive taxis instead. Also, I paid insurance and want it refunded. horrible experience!
review from
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2.0
Fraud
Pros: Nothing
Cons: I was a victim of fraud by this company. I made a reservation over a month in advance and I showed up at the Santo Domingo, DR “ACE” rental counter and there were no cars available. We rented a 12 passenger Van and had small children with absolutely no way to get around the city. They couldn’t care less about our situation as well... horrible experience I will never do business with this irresponsible establishment. Avoid if possible.
review from
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10.0
Pros: No pressure at all to buy insurance. The deposit was only 250 Instead 1000 that the charge in another places.
review from
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2.4
Pros: The staff was helpful, even though we ended up canceling the rental.
Cons: The name of the company was different which was not helpful. Our flight was delayed and came in late the lights in the rental place was turned off. Which was discouraging. They turned it on when we approached the door. Our car was gone, they did not take the insurance that I purchased thru Kayak.
review from
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2.0
Cons: This is the fourth time that they don’t have ANY unit available (even though that reserve was made 3 weeks before). Don’t rent from ACE or Nelly Rent A Car (same company).
review from
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2.0
Cons: They didn't have a car when we got there and didn't even make any effort to find a car for us and blamed on me that I made a reservation too late. They shouldn't have accepted the reservation if they didn't have enough cars.
review from
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2.0
Pros: Nothing
Cons: Ace doesn't exist. They did not have our car. They had no cars available. Staff surly and unhelpful. Never again.
review from
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6.0
Pros: Nothing workers was trying to play me
Cons: Don’t change the price when ready to pick-up the car
review from
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4.4
Cons: The entire transaction was a giant headache. They did not have the car I reserved. I had to pay more for a different SUV because that was the only vehicle in inventory.
review from
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2.0
NO CAR!!!
Cons: Major scam - They did not hold our car for us one hour despite knowing our flight info and that we were delayed by one hour. When we got there our $335 car was not available and the only thing they had to offer us was $1000+. This is a scam! Our friends were in the same boat. I suggest - use uber!
review from
-
2.0
Be Prepared in the DR
Pros: There was nothing to like about my experience o renting car from "ACE" which turned out to be Nelly because ACE doesn't actually have an outpost in the DR.
Cons: I'm used to the hard sell where rental companies try to scare you into purchasing insurance but I was unprepared for what awaited me in the DR. The price I had arranged for an SUV was $220 for 8 days. When I got to the counter he told me the price tag was $650. When I asked what the price would be without insurance he said $300. So I had to dig up evidence that his price didn't match our quote. Finally he gave us a list of all the different insurances that could be purchased so I could see what the add ones were. They wanted to take a $3000 deposit to release the car without their additional insurance. At the end of all this haggling I took basic CDW for an extra $13 a day even though he wanted never to know if I got in an accident o would be on the hook for a $2000 deductible and would probably need to get a lawyer and pay a fine. Then they pulled up with an old Kia sedan. When I pointed out that this was not the car I arranged he reluctantly went to investigate with his superior if I could receive a discount. My total price was $270 with a crappy old sedan. The Kia had 90+ thousand kilometers on it. It had worn under-inflated tires (which I refilled later in the trip - they were reading around 25psi instead of 32psi). My last complaint is that the car made noises when it drove which was very discomforting given the experience I had gone through to get it. In the end I didn't have any accidents but the driving was pretty intense at points. Thus my admonition to be prepared if you want to rent a car in the DR.
review from
-
2.0
No car available
Pros: Despite reserving a car, the only car available was a Pick-up or a tiny compact. Both with inflated costs. Will not use this service again.
review from
-
2.0
No car available for my reservation
Pros: Nothing
Cons: Not only was my car not available, no car was available. This was massively inconvenient and caused me to go without a car for the trip I had planned with my girlfriend. I don’t know how I can have a reservation and then show up and be told there are no cars. We waisted hours at the airport as a result and took expensive taxis instead. Also, I paid insurance and want it refunded. horrible experience!
review from
-
2.0
Fraud
Pros: Nothing
Cons: I was a victim of fraud by this company. I made a reservation over a month in advance and I showed up at the Santo Domingo, DR “ACE” rental counter and there were no cars available. We rented a 12 passenger Van and had small children with absolutely no way to get around the city. They couldn’t care less about our situation as well... horrible experience I will never do business with this irresponsible establishment. Avoid if possible.
review from
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Where can I find Ace car rentals in Santo Domingo?
Av. Independencia #654, Ace car rentals
Address
Av. Independencia #654Phone
+1 809 687 7997Top Tips For Renting a Car from Ace in Santo Domingo
- 25% of our users found rental cars from Ace in Santo Domingo for $27 or less
- Book your rental car from Santo Domingo in Ace at least 1 day before your trip in order to get a below-average price
- Economy rental cars from Ace in Santo Domingo are around 60% cheaper than other car types, on average
FAQs About Renting a Car From Ace in Santo Domingo
How much does it cost to rent a car from Ace in Santo Domingo?
On average a rental car from Ace in Santo Domingo costs $30 per day.
What is the most popular rental car from Ace in Santo Domingo?
Economy (Hyundai Accent or similar) is the most frequently booked rental car type from Ace in Santo Domingo.
How many car rental locations does Ace have in Santo Domingo?
Ace has 3 rental locations in Santo Domingo. Take a look at our Ace rental location map to find the best rental cars near you.
Does Ace have a car rental location at the airport: Las Americas Airport (SDQ)?
Yes
Does Ace offer shuttle or airport pick-up services from Las Americas Airport (SDQ)?
Yes
