Reviews for Alamo in Santo Domingo
- All reviews 100%
Based on 38 reviews
Jul 29 2017
Pros: Vehicle was good for what we needed.
Cons: Alamo suggested insurance with allianz ins before we got there. Once we got there agent told us that was no good. Had to buy insurance again thru them. Didn't want to take a chance on a problem in a foreign country.
Jul 22 2017
Pros: car was in very good condition and gave high mileage per gallon.
Cons: pick at the airport was very slow spent over 30 minutes.
Jul 13 2017
Pros: I was happy with the customer service
Jun 24 2017
Pros: The car
Cons: The lies. One price quote online, but then the entire price changed once I arrived on site to pick up the car. Totally different price and circumstances. And paid for instance online, only to find out it wasn't any good for where I was renting the cat and where I would be driving.
May 20 2017
Not valid pre-parchased insurance ...
Cons: On-Line prepurchased insurance -Allianz policy- was not valid in Dominican Republic. Hence I had to contrac a new policy upon arrival. Álamo page does not inform that!
Apr 26 2017
Cons: We arrived from our international flight and had a horrible experience upon pick up. Our category of reserved vehicle was not available, a much smaller vehicle was provided. Customer service agent had very poor communication skills and had no interest in helping. RENT FROM SOMEONE ELSE
Apr 20 2017
Pros: the Services was bad and I didn't get the Car. they send me to another rent car and it cost Me more maney.
Apr 6 2017
Get ready for the driving experience of your life
Pros: Literally. You need to have really hardened mettle to drive in the Dominican Republic. Rule #1 - Don't hit anyone. Rule #2 - Don't ever block traffic. Literally ANYTHING else is fair game, including driving in the complete opposite direction on highways and Una Vias, and stacking as many family members as possible on your motorbike carrying multiple 5-gallon jugs of water. Somehow I got through an entire week's worth of touring the DR without a scratch and all the Alamo staff were incredibly helpful, friendly, and proved for an incredible experience.
Apr 5 2017
Cons: Kayak listed the three day renal for $120. Alamo in Santa Domingo tried to charge me $312 for three days. Would not honor the $120 Even though I had the reservation printed listing tgevrate and confirmation number.
Mar 28 2017
I was charged for a chip in the windshield that I
Cons: We looked over the car before I took it and noted something like six damaged places all around the exterior, but didn't take a close look at the windshield. When I returned the car, they took a close look at the windshield and charged me an additional $30 for a chip. I am certain the chip did not happen when I was driving the car because I have been driving many many times in the past when a rock has hit my windshield and chipped it and it is very easy to know when this happens because it makes a loud sound. The fact that I was charged for damage I didn't cause could have been an accident or a scam and I can't know which it was. The scam would be an easy and clever one because, on a car with many damaged parts, it would be hard for a renter to notice and mark them all. But miss one and they charge you for it.
Feb 12 2017
Good support for insurance
Pros: New car
Cons: Maybe could be offer a bigger car. We must to purchase insurance due to different problem with my contracted insurance
Jan 14 2017
Car that was rent was not available.
Cons: The car category I reserved was not available.
Jan 8 2017
Pros: Staff was friendly.
Cons: When we returned the car the staff complained about some sand in the car. They tried to charge us 35 dollars for extra cleaning because according to their staff the card had excess of dirt (which was not true). Later we found out that they don't own a vacuum cleaner and that's why they want to change us extra. Second problem. We had to wait one and half hour for the car.
Dec 19 2016
Pros: Customer service
Cons: Pick up time. Had to ask for a car in better conditions.
Dec 14 2016
Cons: The price of rental was more than twice that I should have paid. I declined the insurance when I made the reservation but once we got there Alamo forced us to take insurance by saying that in Santo Domingo is mandatory. The car's tires were worned out questioning the safety of the car. I asked for another car and they said they didn't have any more cars. I don't recommend Alamo internationally
Nov 23 2016
Pros: good quality vehicle
Cons: When i arrived at the airport counter i was told that my reservation was not in the computer system,,leaving the changes to increase the rate that i had during my reservation, i was charged for a fair amount similar to my original reservation but not exactly, it seems customary of some car rentals in the Dominican Republic to find the way to eliminate your original agreement and increase the price rate in the moment that your desperate upon arrival
Sep 22 2016
Cons: Customer service was bad and they went up on price. So we did not rent the car. Will not use again
Sep 15 2016
They didnt have my car!
Cons: The guy at the counter first said he couldnt find my reservation then they had no more available cars for the price range I asked for. He was of no help whatsoever! Well he did help a little by sending me to interrent where they charged me more for a less valued car. Never again Alamo Santo Domingo and I hope no one ever uses them!
Aug 24 2016
Pros: The best
Cons: No think all was excellent
Aug 9 2016
Cons: The rental agency wanted $56 for cleaning the sand in the car; would the local would do it for $20 cash. We bought the deluxe o dollar deductible insurance which was as expensive as the car rental, and had a new scratch on the rear and then the agency wanted us to go to the police station and file a police report!!!! when we returned the car.
Jul 30 2016
Insurance too expensive.
Pros: When I arrived to pick up the car I was surprised with the obligation insurance cost in Dominican Republic but the guy work with me in the way that i got the better possible deal.
Cons: The cost of the insurance is not clear in the site when you do the reservation.
Jul 30 2016
Pros: The personnel was very professional and friendly.
Jul 30 2016
Never use Alamo
Pros: Worst experience ever renting a car.
Cons: They quote you one price online with insurance you get to the airport and they have all these hidden fees .
Jul 19 2016
2.5 hours to get a car
Pros: the car itself was nice, clean and new
Cons: It took 2.5 hours to get my car through Alamo. The first counter there was one person in front of me and one person to wait on everyone. With only one person in front of me it took 30 minutes to become next in line. The adjacent counter employee felt so bad he brought me out a chair to sit on. Once at the counter it took another 30 minutes and I was told my car was not ready and that it would take 20 minutes. I thought that was fine because I realized I would be at the counter I was at for at least that amount of time. But once I finished at that counter and went to the parking garage counter to get my car I waited yet another hour for the car to arrive. I later learned that the cars were not kept there at the airport and that they are housed in Santo Domingo which is a 20 minute drive away. Once my car arrived they loaded my luggage and then told me I had to wait yet again because they didn't have the correct paperwork for the car. I was the first person off my flight and with no checked bags I was the first person to the car rental counters at 12:15. I did not get my car and leave the airport until 2:30. Unacceptable.
Jul 6 2016
Review wasn't honored
Pros: The reservation wasn't honored when we got to SDQ and after about 1 hour, we were finally able to get a car...with another company. They (Sixt) did however honor the original price from our Kayak booking.