Reviews for Thrifty in Santo Domingo
- All reviews 100%
Jan 8 2017
Worst experience ever. Not using them again and wi
Pros: Car was ok. Clean and responsive. Didn't have any issues while I had it. No mechanical problems.
Cons: When I got there to pick up the car I was told that I to pay a different price no with exceptions. So I reserved the car from home for a set price because it was what I could afford only to end up having to pay twice as much once I picked up the car. Also when I went to pick up the vehicle I had to wait forever because the attendant was nowhere to be found. The receptionist who attended me with the paperwork had to get out and get the car herself after I kept coming back to tell her that I was still waiting. The gentleman who was assigned to get the car was practically only a few feet from me sitting on a chair sleeping and pretending he didn't work there.. Horrible service. Just horrible. As for the car it was scratched all over with many dents all around including the at the hood as if someone beat it with a baseball bat. Also had horrible paint job on the back. You can see the yellow stains protruding from the original white paint and the windshield was cracked. But at least the car did its job to take me from point A to point B without any problems..
Jan 4 2017
Pros: More Expensive
Dec 30 2016
not a full size
Pros: There's no way a hunday accen can be categorized as a full size
Oct 4 2016
Watch out for insurance fees and class of car rese
Pros: The car was in good running condition. They just got a new fleet of 2016 cars so I was fortunate to grab one of the newer cars.
Cons: The rental agent insisted on me getting collision and 3rd party insurance after I told him that I did not needed the additional coverage due to my credit card protection and additional insurance I bought through Kayak. After about an hour discussion, he then tells me that it is a new law that just went into effect last month and that I had no choice but to buy the insurance from them. When that didn't work, he then tried the scare tactics to try to convince me to buy the insurance that was twice as much as the actual rental cost. Then came the class of car that I was paying for. I reserved a full size car, but I ended up with a compact car instead. When I complained about the size of the car, I was told that I had to pay more because the larger cars were considered premium class. Nowhere else would someone consider a Hyundai Accent to be a premium car. After another 45mins argument, he agreed to give me an Accent instead of the sub compact car he originally was trying to give me for the price of the larger car. After spending 10 hours flying and an additional 2 hours at the rental desk, I still ended up paying an extra $20 from the reservation price. Not exactly sure why, but I was not willing to spend another hour arguing over the extra $20.