Reviews for Enterprise in Silver Spring
- All reviews 100%
Jul 6 2017
Really on the ball
Pros: We reserved a car for a busy holiday weekend. Enterprise was awesome. They called us two days before to confirm and start check-in, and they advised us to show up super early to avoid any lines (which we did). During our trip, the car got dinged in a parking lot. Enterprise didn't charge us anything and helped us file a claim with our insurance company. Really great customer service all the way through. Plus the car was beautiful and clean.
Jan 3 2017
Pros: Pretty decent experience overall. No problem getting my vehicle nor dropping it off.
Cons: The vehicle came with an issue that I was unaware of until about 10 hours into my trip. The tail light was not working, but you know, I didn't get pulled over, and when I told them of the issue, they said even if I got a ticket they would've taken care of it. So I guess it's still pretty good.
Nov 26 2016
Cons: Enterprise would not let me drop off vehicle at an alternate locate for less than 120% the cost of the original rental. Penny pullers, weak customer service.
Oct 18 2016
Pros: Costumer service was impeccable from everyone.