Cons: My drivers license and credit card were not returned to me during pickup process. I realized I did not have them when I arrived at my destination. The next day I spent 2 hours driving 70 miles in heavy traffic to retrieve my license and credit card. When asked for some type of rate reduction or consideration for my inconvenience I was told to call the manager. When I called I spoke to an assistant Mgr who told me the employee said he left my items on counter and I did not take them, so they would not do anything for me. In fact, the employee was very busy - I had to wait for service and there were people waiting behind me and the items were definitely not put on the counter. Very disappointed with this customer service!
Aug 1 2016
Pros: Friendliness and cleannes
Cons: Not having pick up or drop off
Aug 29 2016
Terrible customer service
Cons: Terrible customer service
Nov 8 2016
Pros: great little car, like the ford focus now would consider buying one
Dec 27 2016
Great response to my error
Pros: I booked a car that was going out of the wrong airport by mistake. Going out of the right airport would have resulted in much higher prices but the rep honored my intentions and charged much less than it would have been. Very grateful.
Feb 23 2017
Pros: The car was comfortable
Cons: It had not been cleaned. We found food under the passenger seat.
Pros: Agents were very helpful but can't reopen an office.
Cons: Booked a special rate at an offsite agent. Our flight was delayed which put our arrival time after their closing time. When rescheduling for the following morning the discounted rate disappeared. Ended up cancelling the entire booking. Unduly stressful.
Dec 27 2016
Pros: Exterior of the car was dirty however a voucher was given to use at the local car wash. This should be handled prior to the rental.
Pros: I got added insurance protection, which I rarely get, for a long trip and I also got pre-paid gas. The fuel gauge facilitated returning the car near empty and accurately tracking mileage. I put about 1,000 miles on the car and had no problems.
Cons: Every time I checkout a car with Hertz, I'm told I'll get an email to complete my Hertz Gold Membership, but I never do. I always follow-up with personnel at the counter to inform them I never receive that email to complete their membership process. After several rentals, I'm still not sure if I'm getting benefits under their Gold Membership program or not. I don't rent too frequently, so I consider this a very minor point.
Jan 27 2017
Cons: I rented the car from Thursday til Sunday. When I picked it up they said I had to rent to til Monday even though I had the Thursday-Sunday agreement. And they tried to charge me a higher rate. Additionally, they weren't going to tell me about the responder surcharge. I had to ask. I now have a credit card dispute with them for the added cost. Too much time spent on this. Pretty low of them.