Pros: Extremely efficient, professional, and friendly group of sharply dressed young men running the show at this office. A+ on all levels. Vehicle rental was handled very competently, free upgrade made when regular size pickup was not available, etc.
Jun 21 2017
Pros: They instructed us to proceed to any Firestone Tire Center to address a leaking tire. Discovered the tire had a nail and was not repairable. A new tire was put on and we were back on the road. Firestone Tire Center took care of everything with no hassle or charges.
Cons: They would not pick up at the airport even though they state free pickup. Enterprise office that handled the booking was close to the airport but we had to walk to a hotel across a dangerous four lane highway (with luggage in tow) to meet up with the pickup driver. We are in our 70's....It was not an easy task.
Sep 19 2016
Best rate I could find on a busy weekend!
Pros: Great rate, great service, couldn't be more pleased.
Cons: Upon picking up my rental from the canyon country, CA location- I was informed my rental had not been cleaned and was offered a car wash voucher to take care of it myself. I declined; seeing j was simply renting the car to get back home in the Lake Tahoe area. Driving the vehicle- no problems, didn't eat or drink in the car and am not a smoker. I simply wanted to get home. I returned the vehicle to the Harrahs casino location, left the keys in the drop box and called the original canyon country location to confirm I had dropped the keys properly (I did not feel comfortable simply leaving car/keys without checking out with the attendant). The following day my bank acct states I had been over charged by hertz- I contacted customer care and told them the situation and she informed me I had been charged for cleaning- I immediately contact the canyon country location and asked them to contact the harrshs casino location to confirm with them that I was not responsible for the unkept nature of the car- I had picked it up in canyon country with no cleaning been done prior to me renting the car. The gentlemen (Sam) at the canyon country office has attempted to contact the harrshs location for two days, along with myself trying to contact them- they are not answering any phone lines.
I will continue to attempt to resolve this- and I will never rent from hertz again- seeing How impossible this whole situation has become. How unprofessional the harrshs casino location has been is something I've never experienced with any business.
Please resolve this issue. I'm exhausted attempting to fix your companies lack of communication between branches
Apr 5 2016
Most likely will not rent here again
Cons: Charges a $200 deposit that is taken out right away. I did not know about this until pick up. I reserved a car that would fit 5 people comfortably but when I came to pick up they said they had a Ford focus but could give me bigger car for $20 more a day. Overall I probably will not rent from hertz again
May 27 2017
Pros: Decent price compared to other websites. Still when did getting a one way car get so expensive!!!
Cons: Expensive!! Small car.
6 travelers who rented a car in Susanville gave the car agency they used an average rating of 7.2