Reviews for Enterprise in Tallahassee
- All reviews 100%
Apr 25 2017
Pros: I reserved a car and when I got there they informed me that they were all out of cars. I started getting upset cause it took me an hour to get there and the guy asked if I would be ok with a mini van. I said ok and figured I was gonna end up paying 3 times more. They apologized for the inconvience and discounted the entire thing so I paid the same price for the car. They had really great customer service.
Cons: I'm not usually a minivan guy (It was really nice though).
Apr 18 2017
Pros: I arrived at the location and they didn't have my reservation and there was no vehicle available for me at that time. I had to go across town and came back with nothing. The people at Enterprise acted as if they didn't even care. Very disappointed and will never go there again.
Apr 9 2017
Good cust svc at enterprise
Pros: I booked for a 3:00 pickup. Kayak didn't tell me they closed at 3:00. I was running a little late and called. I was told system shuts down at 3:05. I arrived at 3:06 and rep unlocked doors and assigned my rental. Was very friendly while she did it. Pretty sure I got upgraded in the process because I ended up with a larger vehicle than expected.
Cons: I booked for a 1:00 rental pickup on another site at another agency. . Only to find out rental agency closed at 1:00. Missed that rental. Booked this rental for 3:00 Via Kayak and Kayak didn't tell me rental store closed at 3:00. I arrived at 3:06 and only by great cust svc from Enterprise was I able to pick up car. If I missed this one, it would have cost $100+ more to get from airport. both rentals ended up booking through the site with Captain Kirk and Penny, so my real beef is with them, I guess, but on the second one, I went through Kayak to get rental.
Mar 8 2017
Cons: never rented the car they were rude and havent received my money back for the insurance