Pros: The 2nd Hertz office I went to was very helpful
Cons: The first address I was given from my reservation was 20 buffalo thunder trail and that is not a manned hertz location. It was a casino and the people that worked in the casino said there was not a hertz there.
Apr 13 2017
Issue renting a vehicle
Pros: I was thrilled that I was finally able to speak with an person and get the issue resolved. I would think twice again before renting thru Hertz unless I had an actual person to speak to. They apparently missed my reservation thru Kayak.
The woman at Hertz did upgrade my vehicle to try to make up for all the confusion.
Cons: Called Hertz in area where I planned to be. No answer. "voicemail has not been set up" Went online to rent and secured a car for the day. Was called an hour later by Hertz to say they didn't have any available vehicles until mid afternoon. We changed our plans for the following day. Called the local Hertz and still no answer and no available voicemail. Went online and rented for later that day thru the following day. Pickup was scheduled for 5 PM that day and no one showed up with a vehicle. (this pickup location was at a hotel site that Hertz uses but does not routinely staff ) The manager of the hotel was not pleased and tried calling other local Hertz offices. While he was doing that, I called the 800 number and they said they could not help and apologized for the issue. The hotel manager did get an individual at the airport Hertz location and they handled the issue. This took approximately and hour to get resolved.
Mar 29 2017
Much better experience in Santa Fe
Pros: I couldn't find the initial drop-off location so the manager allowed me to drop off the car at a different location without any hassles. The employees were friendly and apologized for any problems we had during our trip.
Cons: Everything was great here.
May 17 2017
Not My best Hertz Experience
Pros: Car when I got it was fine. Clean and functioned well.
Cons: Made my reservation on Kayak. The reservation was supposed to be for the Santa Fe Airport. Got the confirmation, questioned the address as really the airport. Called Hertz. They confirmed it was the airport. Got to Santa Fe, car was not there. Hertz at airport advised me that my car was in central Santa Fe. Had to spend $64 on shuttle to pick up car.
Car was not available when I reached Hertz in Santa Fe. Car was not ready for an additional day. They had no cars.
Once I got the car, things went fine but I had the car for a day less than the reservation and had to pay $64 additional days because they didn't have the car and wasn't in the location they had assured was my destination.
Jun 4 2017
Cons: They didn't have a car for me and wouldn't for another day.
Aug 30 2017
Pros: We rented a Hyundai Accent which is rather small. It's no touring car but it handled the passes in New Mexico without a hitch, was clean, and pickup and drop-off were both easy-peasey.
Pros: The shop in Kalispell was great - refunded costs and very concerned
Oct 6 2016
Pros: The manager went above and beyond his normal duties to make sure everything was done well. He is very professional.The man cleaning the cars was very hard working and is positive and good natured. The woman who drove me back to my hotel is the model employee.