Cons: the original price was 264$ for 2 weeks...when the bill come was 661$....with an additional 237$ for Lis!!
Nov 25 2016
All good but the value
Pros: Car was comfortable for most part. Easy to drive. Backup camera was good.
Cons: Car had been deodorized, the lady told me.At first, car had very strong odor from chemicals used to clean. Hertz rep also told me my rental rate was high! But since I rented thru 3rd party, she couldn't do anything about it.
Mar 12 2017
Pros: Easy check in and return; car of choice.
Amber was great to work with.
Cons: The interior lights didn't come on when we opened the doors at night. Maybe there was a switch we were not aware of.
The GPS was in an awkward place and didn't stay up which got in the way of passenger seating.
Car interior could have been a bit cleaner.
Mar 22 2017
Waste of Money
Pros: Nothing at all.
Cons: I paid my money, but they wouldn't accept my debit card upon pickup. I tried to use my business partners credit card, but it had to be in my name. Long story short, I had the pleasure of paying the rental fee as well as driving my own car after I wised up to not patronizing you idiots.
I'm sure you see this happen all the time, and I'm not one to write a complaint or review, but this time pushed me over the edge when I found out there is no refund for something I wasn't allowed to use. I'm a musician who is on the road nearly 52 weeks a year. I promise to never use your company again and take every opportunity to use the influence I have to sway people away from your company.
So I'll finish by saying, thank you for not only making this particular trip more difficult, but also charging me for the pleasure.
Apr 7 2017
Cons: Didn't use the rental as a major CC was wanted and dedit card was not sufficient. This was not stated b4 the purchase. Then they refunded my payment minus a $50 fee. Then went back and forth on how to get the refund; Hertz/Kayak. Will not use either service again.
Jul 17 2017
Cons: We could not get the car, we had a business card and they would not let us get the car. Terrible service, not nice, not helpful. I could of rented another for much more money.
Oct 22 2017
Pros: Online booking
Cons: The car was not clean, it was given to us with less than 1/4 tank of fuel, it smelled of smoke which they tried to cover with air freshener. Since I am allergic to both it did not make for a pleasant ride and the smell required us didn’t with the windows down for part of the trip. The car did not seem prepared for us which was a great disappointment from our last experience at this agency.
The no-smoking policy was not honored nor were any adjustments made when we turned the car in. Plus, it is far easier to return a car with a full tank of gas than figure out how to return it with only 1/4 tank. This was a disappointing experience ESL for the cost of the rental and having to have it back on a Saturday morning before noon when they are closed in Sunday.