Cons: There were 3 people working the counter, but when it came time to provide the keys, the person behind the counter took the keys and paperwork outside with the customer to walk the car and complete the transaction. At one point, there was literally no one behind the counter to help any of us in line. This seems like terrible organization. I waited for about 30 mins for my car, which seems excessive - even at the great price.
Feb 23 2016
customer service was impeccable
Pros: Everyone at this location was super friendly. Like above and beyond friendly. Both at pick up and at drop off. Would def recommend to anyone traveling to Gulfport.
Cons: the car had a strong odor of some kind of cleaner and was a little dirty on the inside but its a rental so I get it.
Mar 24 2016
Pros: Never made it to the Gilfport location because the car was unavailable.
Apr 7 2016
Cons: Wasn't able to rent a car with out a major credit card. I have always used my debit card in the past just had to put a larger deposit , but not at enterprise!!!! So I was stuck there trying to figure everything out! At least there was a nice lady there that gave us a ride to our hotel. Oh and might I add they tried to pull the same thing with her but ended up renting it too her.
Jun 22 2016
Great all the way around!
Pros: Everything went very smoothly, would rent from this location again in a heartbeat.
Oct 18 2015
slow check in
Pros: First, the shuttle took an hour to come to the airport and once it did, it took another hour to get my car. There were five or six staff working, and they were all moving fast, it was just super busy. I understood the slow check in, but waiting an hour for a shuttle that is advertised to come every 10 minutes is too much.
Oct 19 2015
Pros: They told to come an get cat when we got there they gave us the run around rvery time we would give them the paper work they ask for they would ask for something else we didn't even get the car went some were else an got one will never go get a cat from u all evet
Oct 19 2015
This location is not at the airport
Pros: Everything was fine except the location was not at the airport
Cons: I feel like it should have been disclosed that this enterprise location was not at the airport
Nov 2 2015
Car not ready
Cons: Using the Kayak app I made a reservation for a car and when I got to the facility it was not ready. I had to wait another hour and a half. They told me the app isn't always correct. It was frustrating.