Pros: The price/value was excellent. The vehicle and economy were a joy.
Cons: Needed windshield wipers and could have used newer tires for all the rain we drove through.
Feb 18 2017
Pros: Overall price.
Cons: Car was low to ground kept hitting my head getting in.
Feb 22 2017
Misleading then charged
Cons: I did a search on kayak for Bradley international airport and a car came up. I clicked the car to rent it and put in my credit card information. Once the credit card went through the site confirmed the pick up with in Hartford not Bradley. I called Hertz to cancel, and they said that because I had reserved through kayak, they would not refund me my entire amount and I was still charged $50.
Apr 11 2017
Excellent customer service
Pros: The customer service was excellent!
Cons: Wish the location was at the airport.
May 16 2017
Pros: Wonderful people at the counter helped me check in;. Thanks!
Jun 25 2017
Cons: Pick-up was ok; had to wait 30 min for car despite that I had already made my reservation well in advance and paid.
Oct 28 2016
Pros: The Nissan was a good and economical car.
Cons: The person who checked me in. I had a reservation in hand for a car at Bradley Field. He said I was supposed to go to New Britain. I said I have no way to get there. He said it would cost a bit more money than I had accepted on line. On line it was $245 & he added about $20 more. It made me very unhappy. There was not one customer in the room.
Nov 25 2016
Price not comprehensive
Pros: I liked the type of car I rented. I liked the friendliness of the associate who took my car upon return and the shuttle driver
Cons: The price on the internet was deceiving. The actual cost with taxes was much higher
Jul 26 2016
Once I got my rental (booking snafu) it was great!
Pros: The staff was very helpful, once we got my reservation straight, everything else was smooth sailing!
Apr 30 2017
Cons: The total out of pocket cost should be displayed on the reservation. There is no reason to have the price be $70 higher than what is shown on the reservation.
Excellent Service, rent from this office frequently.
Pros: Picked up my car at the West Hartford CT location and dropped it at the Bradley International Airport location. Both are staffed with personable, friendly and efficient people. I had to bring a car back because of an issue and had no problems getting a better car at the West Hartford location. I had filled the gas tank when I picked up the first car and the customer service person gave me credit for bringing back a car with a full tank of gas.