Cons: Despite having prepaid, when I arrived past the time I originally had intended, there was no car available for me. I was delayed by at least 45 minutes. When I returned the car, they wanted to charge me for an extra day using the original booked time rather than the actual pickup time!
Aug 9 2017
I don't know what I did to deserve that car
Pros: The Hertz staff was very helpful and expeditious
Cons: The car was horrible. Sounded like it was going to not make it up hills, very loud noises on the highway. It had a piece dislodged on the front left bumper. It had stains all over the back seat. The car smelled horribly. I am not sure what I did wrong in ordering that car. I have rented from Hertz and I am a Gold Rewards member but I am rethinking my rental car company.
Jan 4 2017
Pros: The price/value was excellent. The vehicle and economy were a joy.
Cons: Needed windshield wipers and could have used newer tires for all the rain we drove through.
Feb 18 2017
Pros: Overall price.
Cons: Car was low to ground kept hitting my head getting in.
Feb 22 2017
Misleading then charged
Cons: I did a search on kayak for Bradley international airport and a car came up. I clicked the car to rent it and put in my credit card information. Once the credit card went through the site confirmed the pick up with in Hartford not Bradley. I called Hertz to cancel, and they said that because I had reserved through kayak, they would not refund me my entire amount and I was still charged $50.
Apr 11 2017
Excellent customer service
Pros: The customer service was excellent!
Cons: Wish the location was at the airport.
May 16 2017
Pros: Wonderful people at the counter helped me check in;. Thanks!
Jun 25 2017
Cons: Pick-up was ok; had to wait 30 min for car despite that I had already made my reservation well in advance and paid.
Aug 10 2017
Was on hold an entire hour
Cons: Never picked up the car, couldn't cancel, but needed to as flight was canceled
Oct 28 2016
Pros: The Nissan was a good and economical car.
Cons: The person who checked me in. I had a reservation in hand for a car at Bradley Field. He said I was supposed to go to New Britain. I said I have no way to get there. He said it would cost a bit more money than I had accepted on line. On line it was $245 & he added about $20 more. It made me very unhappy. There was not one customer in the room.
Excellent Service, rent from this office frequently.
Pros: Picked up my car at the West Hartford CT location and dropped it at the Bradley International Airport location. Both are staffed with personable, friendly and efficient people. I had to bring a car back because of an issue and had no problems getting a better car at the West Hartford location. I had filled the gas tank when I picked up the first car and the customer service person gave me credit for bringing back a car with a full tank of gas.