Cons: Despite having prepaid, when I arrived past the time I originally had intended, there was no car available for me. I was delayed by at least 45 minutes. When I returned the car, they wanted to charge me for an extra day using the original booked time rather than the actual pickup time!
Aug 9 2017
I don't know what I did to deserve that car
Pros: The Hertz staff was very helpful and expeditious
Cons: The car was horrible. Sounded like it was going to not make it up hills, very loud noises on the highway. It had a piece dislodged on the front left bumper. It had stains all over the back seat. The car smelled horribly. I am not sure what I did wrong in ordering that car. I have rented from Hertz and I am a Gold Rewards member but I am rethinking my rental car company.
Jan 4 2017
Pros: The price/value was excellent. The vehicle and economy were a joy.
Cons: Needed windshield wipers and could have used newer tires for all the rain we drove through.
Feb 18 2017
Pros: Overall price.
Cons: Car was low to ground kept hitting my head getting in.
Feb 22 2017
Misleading then charged
Cons: I did a search on kayak for Bradley international airport and a car came up. I clicked the car to rent it and put in my credit card information. Once the credit card went through the site confirmed the pick up with in Hartford not Bradley. I called Hertz to cancel, and they said that because I had reserved through kayak, they would not refund me my entire amount and I was still charged $50.
Apr 11 2017
Excellent customer service
Pros: The customer service was excellent!
Cons: Wish the location was at the airport.
May 16 2017
Pros: Wonderful people at the counter helped me check in;. Thanks!
Jun 25 2017
Cons: Pick-up was ok; had to wait 30 min for car despite that I had already made my reservation well in advance and paid.
Aug 10 2017
Was on hold an entire hour
Cons: Never picked up the car, couldn't cancel, but needed to as flight was canceled
Dec 31 2017
More reasonable than the airport
Pros: Avoid taxes and fees by renting from Hertz on Constitution Plaza in Hartford. Just Uber over from airport. Uber is cheaper than the fees.
Excellent Service, rent from this office frequently.
Pros: Picked up my car at the West Hartford CT location and dropped it at the Bradley International Airport location. Both are staffed with personable, friendly and efficient people. I had to bring a car back because of an issue and had no problems getting a better car at the West Hartford location. I had filled the gas tank when I picked up the first car and the customer service person gave me credit for bringing back a car with a full tank of gas.