Pros: Forgot to turn in my key and was not belittled for doing so. Given instructions on how to best and quickly get the keys back to Medford where I left the car.
Cons: FEDEX charged $72+ to send the keys from Denver to Medford. They got them there, and I am grateful, BUT come on, I feel that is pricey.
Oct 19 2016
Pros: The rep from a rival car rental agency helped me with my dropoff because the Enterprise rep was busy with another customer.
Dec 13 2016
Cons: Creepy people watching me when I dropped the car off after hours. There were other people dropping off their car who either called the police or Enterprise because I'm not white and was waiting in the car to be picked up by family and they spied on me. And then another truck came and spied on me once they left. It was gross. I can't wait to get back home to Canada.
Oct 12 2016
Pros: For Rentacar it's ENTERPRISE always!
Jan 1 2017
Pros: Got an automatic upgrade. They contacted me several days before my rental to confirm, which was a first for me and a rental company.
Jan 4 2017
Pros: Good price.
Excellent staff - patient and helpful.
Cons: Dog hair (?) on the front passenger seat.
Jan 18 2017
Pros: Very professional staff.
Apr 18 2017
Pros: I was a little late to pick up the car and I called to let them know and they waited for me even if it was after office closing hours
Cons: I prefer a car that has a full tank as it is easy to refill while if it is not, you never know how much to put in to bring it at the level you picked it up