Cons: Both ends tried to over charge me! Had to see customer service to get correct charge.
Jan 4 2017
Pros: I drove from Flagstaff to Las Vegas and everyone I interacted with was so friendly, professional, and efficient. The car was in great condition and was very affordable to rent. Drove great with no problems. I will definitely rent from Budget again
May 28 2017
Pros: After hours drop-off gave me great flexibility when making my travel plans.
Jun 13 2017
Pros: When I called in to confirm my reservation, I was briefly put on hold. I obviously started singing along to the hold music, and when the guy came back on, he told me it sounded great. The rest of my visit was just as good. They told me exactly what I needed to know and talked to me as if I was an intelligent human. They also gave me an upgrade.
Jun 22 2017
Decent vehicle for our ride from Flagstaff to Phoenix
Pros: Friendly staff helped us get on our way. Due to dealer service display, staff rechecked car for fluids and tires and service records to make sure car service was reasonably current.
Cons: Vehicle showed it needed dealer service, wasn't quite sure we would be stranded in 110F Phoenix weather.
Aug 15 2017
Pros: The make of the car was nice, new chevy tahoe, spacious!
Cons: pickup process was confusing and lacked clear direction. had to pickup at offsite facility, had to pay for a taxi to pick up since location at airport was closed at 6:00 p.m. missed car until the morning when opened. when picking up car at different location, check in process was slow, as there was only 1 person working at location. would never use budget, and maybe kayak as my initial questions were dodged and they told me to contact kayak, which was not available either to answer some basic questions, i should have been able to speak to a rep at kayak also. i was on my own!!not a good feeling
Pros: Quick and simple procedure, friendly staff at Avis. Very nice van. Kayak was so easy to navigate and book! Very happy!!
Apr 6 2016
LEVEL OF CAR RESERVED NOT AVAILABLE AT PICKUP
Cons: Reserved a premium car but they did not have one available when we arrived. We were offered the next level down -- a full size -- but with no adjustment in the rate (which was already very low, admittedly). We were told that the small, privately-owned Flagstaff location usually did not have premium cars and that they had advised Avis that the booking system needed to be adjusted to reflect this, without results. We were advised to contact Avis directly if we wished to pursue a rate reduction.
Jul 2 2017
Pros: Awesome people in the Avis office - a big thanks to there helpfulness and patien
Cons: I was on a tight schedule. I just had to make the 45 minute ride up to Flagstaff to pick up the rental. It took about 1 1/2 hrs - and why?? Because the WRONG STREET ADDRESS is on Google! WTH !!
AVIS.... Did you ever hear the expression: "Get your kicks on State Route 66". ?? NOOOOO
It's: "Get your kicks on Route 66" !! How long has this expression been around?!?! Holy mole! Can you PLEASE change the darn address? C'monnnaaa
Pros: Customer service at the counter was great-- very friendly and helpful staff! I ended up getting a much nicer car than I had originally reserved due to low inventory at the same price as my original rental. The car was absolutely perfect and I had a blast enjoying the freedom it gave me while I was on my trip.
Cons: The underage driver charge is rough, but that was to be expected. Additionally, there wasn't very much flexibility in drop off location for a cancelled flight-- driving the car from FLG to PHX would have doubled the cost of my rental just to turn the car in at a different location.
Mar 5 2017
Pros: Upgraded to a SUV just in case we ran into snow problems. There were 18" of snow the day before. We were very happy with rental.
Personnel at the airport were very helpful.
Jul 17 2017
Pros: Clean car, friendly staff.
Cons: Too long of a line to pick up the rental. There were 5 people ahead of us in line at the Flagstaff airport, and with one person behind the counter it literally took 45 mins to wait for our car.