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2 locations in Winslow
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6.0 Okay
May 2021
Pros:
Easy drop off. Great gas mileage.Cons:
Car was filthy at pickup. “Maintenance required” indicator light every time car was started. Flat tire I had to resolve on my own. Paid for Premium (“Maxima or similar) and was assigned mid-sized Rav4.8.0 Very good
Apr 2021
Pros:
At drop off point a mile from airport we were going to have to get a ride to the airport. The agent told us we could drop the car at the airport and save us from getting a ride. He was very friendly and helpful.Cons:
A larger car10.0 Wonderful
Dec 2020
Pros:
They offered a very nice upgrade, at no extra charge.9.6 Wonderful
Sep 2020
Pros:
Long line to pick up, but super quick and easy once I got to the service counter. Very friendly staff. Super easy drop box for keys.9.6 Wonderful
Sep 2020
Pros:
Pick up and drop off were as easy as it gets, and the staff was friendly and helpful.Cons:
I thought the price per day was a bit on the high side, and the extra insurance was much higher than what I've experienced in the past.10.0 Wonderful
Jun 2020
Pros:
Friendly on top of prompt excellent serviceCons:
Had the RAV4 that I rented online in stock. I had to take a minivan.One location in Winslow
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10.0 Wonderful
May 2021
Cons:
At $75 for a single day rental it seemed like the price could have been a little cheaper.10.0 Wonderful
Apr 2021
Cons:
Nowhere to drop off, all spots taken. Overall very good experience.2.0 Poor
Apr 2021
Pros:
Nothing I couldn’t even pick up my rental and they had my reservation canceledCons:
Being up front with their fees, I went in with the misguided notion that my reservation would be honored at the amount agreed on. Instead I was charged my reservation amount with an additional “company policy fee” of $400 on top of what I was already paying for the actual rental. My $300 rental had now come out to over $700. I almost missed my own mother’s funeral. Thank you for your service Alamo!6.0 Okay
Mar 2021
Pros:
Easy to book Had to cancel as plane flights delayed and then canceled. Then could not get rental on next day10.0 Wonderful
Mar 2021
Pros:
The staff was friendly and the airport was very small. The car was newer too.Cons:
Stop pushing the insurance. Every insurance company I have ever had covers me as a driver in ANY vehicle.10.0 Wonderful
Mar 2021
Pros:
John and ryan were very helpful!One location in Winslow
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3.2 Poor
Jul 2017
Pros:
Convenient locationCons:
Car was dirty inside and outside9.2 Wonderful
Jul 2017
Pros:
Awesome people in the Avis office - a big thanks to there helpfulness and patienCons:
I was on a tight schedule. I just had to make the 45 minute ride up to Flagstaff to pick up the rental. It took about 1 1/2 hrs - and why?? Because the WRONG STREET ADDRESS is on Google! WTH !! AVIS.... Did you ever hear the expression: "Get your kicks on State Route 66". ?? NOOOOO It's: "Get your kicks on Route 66" !! How long has this expression been around?!?! Holy mole! Can you PLEASE change the darn address? C'monnnaaa7.2 Good
Apr 2016
Cons:
Reserved a premium car but they did not have one available when we arrived. We were offered the next level down -- a full size -- but with no adjustment in the rate (which was already very low, admittedly). We were told that the small, privately-owned Flagstaff location usually did not have premium cars and that they had advised Avis that the booking system needed to be adjusted to reflect this, without results. We were advised to contact Avis directly if we wished to pursue a rate reduction.9.6 Wonderful
Dec 2015
Pros:
Quick and simple procedure, friendly staff at Avis. Very nice van. Kayak was so easy to navigate and book! Very happy!!1.9 Poor
Sep 2021
One location in Winslow
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8.0 Very good
Dec 2020
Pros:
Easy pick up and drop off!Cons:
Tires were just a tiny bit low in air and the explanation point was on the whole time in the car.2.0 Poor
Dec 2017
Pros:
Nothing.Cons:
Made a reservation online and confirmed over the phone. When I showed up to pick up my car the lady at the desk rudely told me that she could not give me a car for a one way rental because she didn't want to lose her inventory. She told me corporate, where I made my reservation has no idea what her situation is. She was not apologetic and did not offer to help in any way. I will never use budget for anything again.6.8 Okay
Aug 2017
Pros:
The make of the car was nice, new chevy tahoe, spacious!Cons:
pickup process was confusing and lacked clear direction. had to pickup at offsite facility, had to pay for a taxi to pick up since location at airport was closed at 6:00 p.m. missed car until the morning when opened. when picking up car at different location, check in process was slow, as there was only 1 person working at location. would never use budget, and maybe kayak as my initial questions were dodged and they told me to contact kayak, which was not available either to answer some basic questions, i should have been able to speak to a rep at kayak also. i was on my own!!not a good feeling8.0 Very good
Jun 2017
Pros:
Friendly staff helped us get on our way. Due to dealer service display, staff rechecked car for fluids and tires and service records to make sure car service was reasonably current.Cons:
Vehicle showed it needed dealer service, wasn't quite sure we would be stranded in 110F Phoenix weather.10.0 Wonderful
Jun 2017
Pros:
When I called in to confirm my reservation, I was briefly put on hold. I obviously started singing along to the hold music, and when the guy came back on, he told me it sounded great. The rest of my visit was just as good. They told me exactly what I needed to know and talked to me as if I was an intelligent human. They also gave me an upgrade.10.0 Wonderful
May 2017
Pros:
After hours drop-off gave me great flexibility when making my travel plans.One location in Winslow
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6.8 Okay
Jul 2017
Pros:
Clean car, friendly staff.Cons:
Too long of a line to pick up the rental. There were 5 people ahead of us in line at the Flagstaff airport, and with one person behind the counter it literally took 45 mins to wait for our car.10.0 Wonderful
Mar 2017
Pros:
Upgraded to a SUV just in case we ran into snow problems. There were 18" of snow the day before. We were very happy with rental. Personnel at the airport were very helpful.Cons:
nothing10.0 Wonderful
Feb 2017
Pros:
Customer service at the counter was great-- very friendly and helpful staff! I ended up getting a much nicer car than I had originally reserved due to low inventory at the same price as my original rental. The car was absolutely perfect and I had a blast enjoying the freedom it gave me while I was on my trip.Cons:
The underage driver charge is rough, but that was to be expected. Additionally, there wasn't very much flexibility in drop off location for a cancelled flight-- driving the car from FLG to PHX would have doubled the cost of my rental just to turn the car in at a different location.One location in Winslow
One location in Winslow
One location in Winslow
One location in Winslow