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the personal touch none
Staff very friendly and helpful and spoke great english. Pool facilities as mentioned before.
The location for me was great. There were about 750,000 people in Koln for a parade and the location was right on the parade route. They provided bowls, treats, and a nice carpet for my dogs. The concierge had great recommendations. Even the late checkout to allow my dogs to stay in the air conditioning during the late morning hours was handled very efficiently and with a great attitude.
there is anice gym with a good swimming pool in the basement , but you may or may not have to pay extra for it depending on your booking conditions. the design of the hotel is a bit too lifeless , cold and no personality
Very friendly and helpful hotel staff, comfortable bed and location in the city center. Maybe too much noise from hotel service stuff.
It's location, and comfortable rooms and very good service and great breakfast The increase in the room price for several of the nights
Excellent health facility, very comfortable, and great location. No
Excellent location, service and facilities. Thoroughly enjoyed my stay here. My new fave hotel in Cologne.
The perfect manners of the staff, the cleanliness and style of the rooms and the food and serivces in the restaurant. A fantastic deal thank you! It was quite hard to find, a detailed map from the hotel would have helped as there were roadwords etc which made your normal maps difficult to follow.
Very comfortable and a great location.
location was very good did not use breakfast buffet due to being to over priced
The hotel was very well kept, clean large rooms with all the ammenities. The front desk was helpful. The restaurant was very good. Loved the steam and sauna rooms - really made a nice end to the day! The tram stop was under repair so we had to walk 5-6 blocks to get transportation.
Convenent location near the river promenade and just a 10-15 minute walk from the old town.
Staff were very friendly but the atmosphere relaxed. And i liked the fact that there was a small gym and lovely facilities. Only that complimentary soaps etc.were not replaced and sometimes items purchased from the mini bar were not replaced for two or three days either.
The staff could not be more helpful and friendly. The food was good but not amazing.
The reception were attentive and efficient. The room was a good size, and well maintained. The service in the resturaunt was good but the food was a real supprise - excelent. No tea coffee facilities in the room
nothing in particular It is a very noisy location. You cannot sleep with open windows, the noise from the highway is too much.
Great staff, great location and good clean room. Only one pillow! And no hot water making facility in the room unless you upgraded!
Room was spacious and perfectly OK Internet Access 15Euros per day without pre-warning except on a paper in the room Friendliness of staff only regular (laundry was not picked up in the room and when taking it to reception the only answer was that this is the way it is in this hotel...)
The design and the facilities and also have free WiFi There is no public computer to use
Good environment, clean, modern, good staff Hot items at breakfast ran out towards the end of the sitting.
quiet. friendly staff. modern design. pillows. rest wonderful. some may not like the sink in the main room... shame the bar area wasn't so slick.. (as in hub).
Contemporary design...very artistic! The coloured windows...blue, green, yellow and red......they reflect coloured light in the room. The sink in the bedroom rather than bathroom.
Decoration Internet and music in the room didn't work. Once the forgot to clean our room.
new stylish hotel in the center of cologne. light and bright rooms. friendly and young service at all areas of the hotel. good new concept idea
Free wifi and internet. Excellent breakfast. Friendly staff. Good central location. Stylish rooms. Hotel does not have duvets for two persons. No wifi access in all rooms.
A so called added "culture tax" of 6% is complete ridiculous. Normal tourist taxes are between 1 and 2,5% per night. This kind of "squeezing your customer" has to be punished !
Clean convenient and pleasant staff No internet access. Long wait on sun morning for breakfast
It was a lovely hotel and staff were friendly, would come back! Also super quiet! Would have liked to prepay for nicer buffet, not an issue with the hotel though.
That there was a window and door to open for fresh air That they already booked money off my credit card without my permission. Then, I paid again (because I did not know it was paid) and had to annul this. When that was all arranged, they said all was fine and did not have to pay anything anymore, but when checking out there was still an amount to pay. In the end, we did not pay too much, but I did not like that they used my credit card without permission and that it did no go as fluent as it could have gone
Central location, 10 min walk from railway station / sitution centrale, à 10 mn à pied de la gare centrale. Facile pour les bus / Easy for buses 106, 132, 133 + U-bahn Heumarkt. Original room price too expensive! Only buy the reduced rate. Breakfast @ 18.50 EUR is too expensive. No free Internet.
Position is ok, rooms are large, bathroom too. Far too expensive
Staff friendliness and responsiveness There was a slight odor in our room coming most likely from the sewer or high humidity. Not way disturbing and little compensated by other things.
Excellent staff, great view from room, great jetlag recovery spot. Would have liked to have a bathtub. Can't say the crowd did wonders for me (bus tours), but was not disturbed by them.
We were given a room with the back door broken then we were downgraded to a small room for same price. the gym is fine however very risky pool corner just outside the gym's door.
promptness of service
the hotel was clean and the staff very friendly, the fitness facilities were also top rate. the breakfast at €15 was over priced the food was good however the service was poor at best, had a to wait 45 mins for coffee and had to ask several times for this.
Very modern and clean hotel. Located within walking distance of old town and cathedral.
We had kids, so having a swimming pool was great. Being close to shopping etc, was great, and also the parking at hotel.
No problem encountered during stay, service following level of hotel nothing to mention
We rented hotel rooms for group attending Medica, our team members had all facilities they needed. No problem
i like it
easy to drive and find.close to city centre car parking charges too high,when under used. t.v. had 30+channels,but none in english.
The location and the good quality of the rooms No tea or coffee making facilites in the room and no room service for tea or coffee (we did ask at the reception but was told that we had to go to the bar if we wanted a cup of tea or coffee)
location I did not feel that the staff were courteous, they do not greet guests when they re-enter the hotel. I would like to see a more extensive vegetarian menu choice,and breakfast included in the main price,because it is expensive for a family of four to purchase breakfast during a four night stay.
The rooms were small, but nice and clean. They didn't clean our room before midday, so we didn't have to rush in the morning... But the best part of the hotel is it's location; just walking distance of all christmasmarkets. Although we had a king-size bed, the sheets were singel and small. So if you move a bit during the night you might wake up due to a chill. Parking costs 12 euro's a day, so do the math if you stay long time there!
The distance to the Catheral & shopping. The construction was not pleasant to hear early in the morning.
It had conveinient car parking, reasonable walking distance to the main shopping area and Christmas Markets. Pleasant staff who were very helpfull.
The space of the rooms and the location. Although the Hotel was near the center (12 min walking from the Dom) the surroudings were not too great (everything in works).
close to the main city of koln, very professional with a good manner :-) plenty of parking spaces only with a small charge, room was very clean with modern facilities, staff were very helpful and spoke reasonably good english
It's an efficient run hotel. Top quality bed. A plethora of international channels on TV. It is quite a walk from the city center. A charming neighborhood nearby but you need a taxi to get to the Cathedral area for example. Make sure to hang the warning outside on the door handle, or the cleaning lady will wake you up at 9 AM. All the extras need to be paid, including breakfast.
Good location, clean, good decor in rooms, excellent sound proofing. More english speaking TV channels.
The matress on the bed was too soft and sofa was very creacy.
Very good staff, and excellant breakfast
Staff was unable to sort out noise (coming from the lamps!!!) issues when complained.
very good hotel. new and cleen hotel
The bed is comfortable, good location, clean. staff could be more friendly...
Awesome view from our room. very clean and comfortable. Very close to the centre and great value for money.
very nice modern interior, excellent staff. not exactly in the city center
We loved the location of the hotel and the room itself was excellent! The large tub in the bathroom was really relaxing after a long day of driving.
Excellent location, right in the centre of things. Close to the shopping and historic district. We had booked a double room and were given a tiny twin room. When we went back to the reception about this, they gave us a suite! I'm not sure we'd always get a suite.
Hotel staff were very helpful.
location and service excellent. Comfortable rooms. I would stay here again, Great Value
Both the standard of the hotel and its central location were absolutely excellent, especially during the start of Karnival.
The kindeness of the staff. I really appreciate their help. I certainly recommand this hotel to everyone the check in was planned for 2.00 and we had our room at 4.00
Everything, especially personnel, who helped us with a car parking, search for a cafe with working kitchen (it was very late) and taxi
very close to the shopping area in the city centre; easy to find and easy parking
Location Business room is very small
location, breakfast furniture needs maintenance or replacement (wardrobe)
The hotel is comfortable and clean and is situated ideally for Cologne city centre.
Location was very good. When I booked my room I expected to have a self contained room including the bathroom. My room was extremely small and I shared bathroom facilities with at least one other room. I also had no internet connection,despite the front desk giving me connecting passwords. I was very dissappointed with my room. Booking.com's description of the facility and room was completely wrong in my case.
Location, friendly. Bathroom small
Igt is very conveniently situated for access to Cologne city centre and has a pleasant view across the river Rhine. It is clean, restful and comfortable and we would definitely book there again when we re-visit . Nothing.
The Hotel is well situated to visit the town for shopping and the main tourist atractions such as the Cathedral and the old areas just set back from the Rhine. The parking is very restricted although they do have limited spaces.
Hotel was clean and welcoming, room was large with two bathrooms. Internet access was not available from the room.
location close to city center, great breakfast
Great location, fantastic room; much bigger than other rooms we had stayed in for the same price. Great breakfast Nothing
Location and atmosphere Smoking everywhere!
It was atrium and roof made of glas. Nice elevators. Wonderful view from the window. Hotel restaurant in evening time. We were waiting waiter more then 25 minutes . Then we leaved it.
The general feeling of the hotel trying to find places to eat as clearly sign posted
Easy walking distance to banhof and restaurants and mini-balcony off room. No coffee maker in room
location and service the breakfast buffet could be improved
Staff at Reception very helpful
It wasa calm,modern hotel The pool of the hotel was not good at all.Cold temprature and sour water made it a bad experience!
We had booked two single rooms but were upgraded to a suite on arrival. The location is excellent and the staff very professional. The pool area is also good.
that the breakfast is not included
the design of the hotel was old with dark wooden surfaces, giving the feeling of past times 14.00 is a bit late for check-in, breakfast was ok but good be better
The very central location The room was cold and there was a mould smell.
be cheated. not things is good, and it is unvalueable. it don't deserved.
The place was nice and centrally located. It was a bit expensive, but not unreasonable.
everything is good,
Very nice breakfast, yummie! No
Is in the center of Town... No, there is no anything I didn't like
Great location for Carnival (which I didn't know was going on when booked)
near shopping center, near catedral, nice bars around.. And also old city center... no, all was OK