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friendly staff not really the same quality as other Hiltons where I have previously stayed - restaurant was ok, service was good, but food was served almost cold, selection of beverages (only 2 kinds of port), rooms were small (although efficient and modern). Slightly below expectations.
Staff and facilities were all first rate. Wonderful full breakfast and good value for the price.
Professional and helpful staff
Location Small room with High Heating even if Disconnected! Solution indicated by reception was .....Open the window!!!
Room was clean and modern. Bathroom door did not close.
The hotel room was lovely and comfortable and the staff were very helpful
Nice Location. Near Cologne Dom.
Very good staff. Very good location. Great room! Way too much dressing on the ceaser salad (specialty).
Very friendly and helpful hotel staff, comfortable bed and location in the city center. Maybe too much noise from hotel service stuff.
It's location, and comfortable rooms and very good service and great breakfast The increase in the room price for several of the nights
Excellent location, service and facilities. Thoroughly enjoyed my stay here. My new fave hotel in Cologne.
Staff very friendly and helpful and spoke great english. Pool facilities as mentioned before.
The location for me was great. There were about 750,000 people in Koln for a parade and the location was right on the parade route. They provided bowls, treats, and a nice carpet for my dogs. The concierge had great recommendations. Even the late checkout to allow my dogs to stay in the air conditioning during the late morning hours was handled very efficiently and with a great attitude.
the personal touch none
Excellent health facility, very comfortable, and great location. No
there is anice gym with a good swimming pool in the basement , but you may or may not have to pay extra for it depending on your booking conditions. the design of the hotel is a bit too lifeless , cold and no personality
The perfect manners of the staff, the cleanliness and style of the rooms and the food and serivces in the restaurant. A fantastic deal thank you! It was quite hard to find, a detailed map from the hotel would have helped as there were roadwords etc which made your normal maps difficult to follow.
Great location. Excellent service every step of the way, great staff. Delicious breakfast. Kingsized bed was really two beds pushed together.
the room I had was facing the internal courtyard and was light and airy. There was no back of house noise to prevent me having the french doors wide open all night. The staff were very friendly and the refresehments and meals generous and delicious. The location was great, 15 mins to the Kolnmesse, across the road from the shopping area and next door to the dom.
The hospitality of the stuff was outstanding. No
All the lobby staff were helpful and pleasant.
Very helpful staff. Very alert and professional. Unbeatable location The room was not up to standard for a 5-star hotel. There was a desk, but no lamp on or near the desk. The walls between the rooms are paper thin. I could hear every word spoken by guests in rooms beside me. One morning I was woken by the sound of the woman in the next room having what appeared to be a great orgasm. She probably was not that loud, but the walls must be without any sound proofing at all.
professionnel and friendly staff. very good asiatique restaurant
Good location, good service
This hotel is amazing! Not only is it in a great location but the staff and facility is superb. We arrived at the hotel at 3:30pm and our rooms weren't ready. To make up for it we were upgraded to a suite. You can see the cathedral out of your bedroom window which is fantastic! I would definitely stay here again. Nothing.
Everything was perfect
the hotel was close to the cathedral, shops and the river also only two mins from central station.breakfast was lovely a choice of almost anything you wanted, the staff were very helpfull recomending restaurants ect.and the mini bar was included.
no complaints the service was first class
The hotel is wonderful regarding design, restaurantes are great, excellent choice. I think it has a problem in de Maisonette rooms, the stair is really small and curve so it is almost impossible to take your luggage upstairs where the bedroom is. So at the end your suitcase will be in the sitting area. Also my room smell of humidity.
Hotel visit, kindness of staff, great bar and terrace, very intimate were told we could not go on the terrace because of a private function, it is a shame because on the room floor, we could not see as well and take pictures.
I liked the restaurants, and the unike design Breakfast was totally unacceptable for the price of 28 euros/person, overall the value for money was quite low. also unacceptable the extra cherge of 35 euros per person for 2nd person in the same room.
to far away from the old town (altstadt) the staff was not that friendly in the bar and during the reception wich we followed for the german Netbisquits company. The reception at the frontdesk was friendly, but did nothing extra. They forgot to ask if we parked in the garage (they could have know this) so my collegue got no exit.
The staff was very helpful. Architecture was interesting. Very relaxing yet luxurious atmosphere.
Friendliness and helpfulness of the staff. The location was good and the view fantastic.
The hotel is interesting but the rooms look like they need an update. Breakfast was good but the service was not the most attentive.
The staff were excellent, not to far from the cathedral.
Interesting building , helpful staff WiFi connec tion not straightforward
wonderful location and very nice staff not enough pillows.
Location - close to centre of town and main rail station. Inclusion of breakfast. Hotel has a non smoking policy. Notwithstanding this, I also specifically asked for a non smoking room. However the room I was given smelt heavily of smoke and hadn't been aired out. Reception staff were reluctant to remedy this as apparently there were no other available rooms. Only solution offered was to leave the windows open - not exactly a feasible option with sub zero temperatures outside. Staff reluctance to acknowledge issue and lack of alternative solutions was quite disappointing.
over all very good
great location with a spectacular view on the DOM/Cathedral the electronic roomkey needs getting used to
Its excellent city centre location. The decor in the room was shabby. Paintwork was old and damaged.
good service,city info,great location
No complains. Very good breakfast included.
great central location
This hotel was a nice surprise, far exceeding my expectations. Fabulous location, very friendly staff, cheap and good breakfast, clean room, quiet. I booked it because it was the only room available, but I will definitely stay here again! None
Very good buffet breakfast
The bedroom was large and comfortable. The bathroom also was well equiped with shower and bath. There were many things we did not like. The room was not well cleaned, bed not properly made, just pulled straight, and had no clean sheets or anything during a 5 night stay. I think 19 euros is too much for a breakfast charge and 9euro for a bottle of water in the restaurant without a " would you like an expensive bottle of water?" Was outrageous!! The menu in the restaurant was incomprehensable in its layout. This was a big drawback as there were no other restaurants in the vicinity.
The room had a perfect temperature and a comfy bed. The cosy swimming-pool and jacuzzi till 10 p.m. The breakfast was really good, with fresh orange juice and many kinds of brewed tea. The personnel was friendly and nice. I appreciated reasonable prices for food (that was tasty) and drinks in the bar during the day. Just three minutes walking from the cathedral and shopping area. I was thirsty on my arrival, and the first thing I saw in my room was the high price for mineral water. I did not like the parking area just in the opposite side of the street. The street itself, though very close to the tourist venues, is empty and a bit scaring. I was shocked to see naked (and not too attractive) people in the sauna, but I was told later that it might be a part of national culture.
Very good location. Great room size.
central, modern, stylish food was very expensive
The hotel was in the heart of cologne, near to everything and also at a quiet area The walls between rooms were not isolated very well; you can feel and hear the movement of your neighbour in his room
Very good hotel, with nice clean rooms. It was very hard to find, don't walk too far up the main road.
Everything was just fine, no problem to find the hotel coming from the main train station, receptionist was nice, helpful and fast. The room was quite big, clean and well organized. Modern, big & clean bathroom. We loved it there!
Great hotel near central station and secure outside hotel could be more international dinner! No
Disappointing for a 5 star hotel. Price of WiFi at €12.50 per day - broadband availability when traveling is nowadays a necessity so include it in room rates. Rooms and bathrooms pretty standard and a bit tired. Staff somewhat clinical in their manner.
Our second stay here and my second review on booking.com. I find it difficult to deviate from my previous glowing report. This hotel scores very highly on all fronts. One of our favourite "weekend-break" hotels.
great location, decent sized rooms, very good breakfast included. Staff helpful. mildly disappointed with the spa, very 1970s, but great steam room still. would return!
Club Room High Price 400 EURO for first two days ridiculous for this class of hotel
Warm welcome and information. Staff were excellent. The pool was too cold!
Great bed with nice pillows and sheets. BIG bathtub! Good breakfast. Enjoyable pool & sauna. Extremely accommodating staff. Nice location for sight-seeing. Some of the spa/sauna facilities were under construction.
All staff were very friendly and obliging.Enjoyed the club room and facilities.Good location. Airconditioning not as good as should have been in bedroom section
Location, good breakfast The room wasn't ready for the time of check in though it was around 3pm; The staff didn't make the bed during the room cleaning, took only empty bottles; Shower was almost broken; Room could be bigger for a 5 star hotel.
Loved the bed.... very comfortable. Even though we were in the middle of the city it was nice and quiet. We wanted to go out for dinner, it was already late and we asked for help at the desk. They sent us to a restaurant that was closed and had no further suggestions, thanks to a local taxi driver we had a wonderful meal.
the hotel position is great - near the central station, very close to the shopping streets and to the dom in cologne. we had spacious apartment with bedroom living room in each television and a little kitchen. wonderful for families, for business trip or else.
friendly staff and spacious accomodation
Excellent facilities for Business professionals and people with limited mobility. Extended stay's possible. I would not recommend for young families in respect for older clientelle.
Spaciousness, location unbeatable, range of facilities,welcoming and helpful staff.
The location of the hotel was very central to Dom, shopping, sights and trains. Rooms were spacious and quiet. Staff very helpful. Overall feel of the hotel was great and it was lovely to chat to the permanent residents. Highly recommend this hotel!
All Facilities were excellent, its the right choice for all Every thing was available for a family stay. It would be nice if drinking water is made available
We enjoyed our stay. Value for money. Location near central station is advantageous.
The location is perfect, right next to Am Dom. The apartment was clean and spacious, and the staff friendly. Parking garage under the hotel was convenient, though it costs an extra 20 euros a day.
Comfort offered and friendliness of staff JUST the elevators are slow
Large, clean room suitable for the family. Excellent breakfast. Good location. Was advertised as having a bar but didn't actually have one. This was important to us as we had children with us and would have liked a drink in the evening.
Very convenient: friendly staff: clean: excellent value. No.
Location - for music lovers close to the Kolner Philharmonie. Close to cathedral and station. No - I really liked it.
Distance from Hbf
location more english channels on TV
the noise of the street
Decent location and the room was pretty standard. Wifi was really spotty. No AC and it tended to heat up during the afternoon which made the room pretty stuffy at night.
Nice location and very friendly staff, good breakfast My room and bathroom were very, very small (I had single room)
Breakfast is very tasty and location is very convenience.
convenience in location, simple but comfortable room representing reasonable value for money, pleasant attentive staff. cooked breakfasts rather poor, not warm enough and poor quality.
the food, the Sap expensive
Nice location near shopping centre of cologne. English speaking staff.
spacy clean room, great thermes, though good locality in the center of the city, it was quiet there. Breakfast very good. had to pay for internet connection and for the Bademantel. The public garage (10€/night) wasn´t quite close to the hotel.
Spa is excellent I've sent 2 times mail to Frau R. Eble but she never replyed on my mail for booking purpose. And the internet we must pay it.
nice hotel for this price,good location no slippers and not very hot sauna
Great spa,first class restaurant and a great location within walking distance of the centre of Cologne. None
The spa facilities were outstanding - clean, well maintained and varied. Hotel room was spacious and clean. Loved the wetroom style bathroom. Noise from the pub/club next door - so loud it drowned out the TV and went on until midnight. Wireless Internet did not work in our room.
Great place located just in the heart of Colone. Everything within walking distance. Nice and friendly personnel, pleasant interior desig. Wonderful thermen- sauna facilities, easy accessible from the hotel room. Very relaxed and nice ambiance. Parking available only within (short) walk distance- still a hassle. Single room could be a bit bigger and the bed could be bigger too. It was comfortable enough though.
Enjoyed the quiet spa and easy access to the city centre. facial was very good. No bath tub in the room. there was no water bottle in the minibar then two bottles were brought and charged even if we drank one of them.
Hotel is good. Personel nice, breakfast also good. Im very satisfied. Location - not totally in the centre, but close enough to walk... if its not too cold - it was minus 8 degrees. However - taxi is cheap and fast.
Location was excellent, in the middle of the old town, only a short walk from the town hall, all of the museums, the Cathedral, tourist information office, docks for boat trips on KB. In need of referbishment, uncomfortable bed. This didn't bother me, but there is a lot of noise until quite late on the weekends from the local nightlife.
Very professional, kind, and English speaking staff at front desk. My reservation information was pre-printed and immediatey available to front desk, all they had to do was present it to me for signature. Room was ready and clean, I did not have to wait for it. Breakfast was excellent and attendant was professional and English speaking. Coffee was very good. Bathroom was modern, super-clean, and adequately equipped. Marginal ventilation in room, apparently room does not have air conditioning and therefore I would not stay here during the late spring, summer, or early autumn.
Staff was nice and helpful. In the pre-reservation stage it's written that the amount is refundable. When we made the reservation, it was written that only 80% are refundable, which is not correct!!! All this should be stated in the pre- booking period.
the location breakfast was good the price is a bit much
It was close to the Dome and other famous places. The room was a bit too small.
great location hotel staff excellent would stay their again any time in cologne
Keine Klimaanlage im ganzen Hotel - Restaurant war sehr warm
convenient position, good breakfast, kind staff
The cleaning of room excellent each day, new sheets etc Room dull, and in need of a overhaul, including all carpets, heater broken in bathroom, no tea/coffee facilities, and had to ask for iron, hairdryer. Staff cold and slightly rude
The hotel located in the center of Cologne and there was very quite in the room! Everything was good
We had booked two single rooms but were upgraded to a suite on arrival. The location is excellent and the staff very professional. The pool area is also good.
It was atrium and roof made of glas. Nice elevators. Wonderful view from the window. Hotel restaurant in evening time. We were waiting waiter more then 25 minutes . Then we leaved it.
that the breakfast is not included
location and service the breakfast buffet could be improved
Staff at Reception very helpful
The general feeling of the hotel trying to find places to eat as clearly sign posted
It wasa calm,modern hotel The pool of the hotel was not good at all.Cold temprature and sour water made it a bad experience!
Location and atmosphere Smoking everywhere!
Easy walking distance to banhof and restaurants and mini-balcony off room. No coffee maker in room