Coventry Hotels

Very helpful staff. Comfortable bed. Nice room. Premises were quiet and well kept.

Room very clean, but a stain in the corner of the shower looked like mold.

The staff was very welcoming and the amenities from the hot tub and pool and the free cookies and broccoli and cheddar soup were delicious.

This is my second time staying in the area. The first time, I stayed at a different hotel and was completely disappointed with the thin walls and being able to hear my neighbors in their rooms. Not the case with La Quinta! Even in a pet friendly hotel, it was surprisingly quiet. At one point, there was even a live band practicing in the room next door and I had to mute the TV just to be sure I was actually hearing music from somewhere else it was that quiet in the room. I have already recommended this hotel to others and will stay here again!

The dining area for breakfast gets quite crowded, so it's difficult to get food... but it's crowded for a reason as a popular hotel with so many guests. I would just like to be able to get my food and go back to my room without having to navigate through such a large crowd. The AC/heater vents could not be directed elsewhere so any time you walked at the foot of the bed, you were blasted by cold air. I made sure my clothes were not in the drawers after experiencing it after a shower.

The staff were friendly when I arrived in the evening they had cookies out on the front desk which was really nice. The elevator is by the pool so I could peek in and get a view. The pool isn't huge but its a good size. The hotel and room looked just like the pictures it was very nice and modern. I stayed in a king bed standard and it was very nice and spacious. The bed was soooo comfortable and there was a heater ac unit by the bed which guest could adjust themselves which was nice too.

The only thing I can think of was my room was located right by the elevator so I could occasionally hear guest but it didn't really bother me too much.

bed was super comfortable, room was spotless, soundproofing excellent. Nice to have extra bit of room with couch area.

no back entrance from the back side of the parking lot - had to walk around to the front which seems silly.

Everything

The staff was helpful and accommodating in trying to fix all problems.

The hot water did not work in my first room and the room itself was freezing. When I changed rooms, the toilet seat was broken, and I was woken up by an arguing family across the hallway. All aspects of my stay were uncomfortable.

Hotel smelled of stale smoke in hallways and inside room. Was offered to change rooms to only have the other room smell just as bad.

Actually my wife and I are not smokers and we were placed in a room that allow smokers which I think should not be allowed.... The room realy smell something awful... Beside that the stay would have been comfortable better

The receptionists and/ or the front desk staff did not inform us about amenities such as dishes and blankets that are kept behind the desk for sanitary purposes.... found out during check out

Everything....the staff was awesome the room was spacious and clean, breakfast was good. there are places to eat in the immediate area, the pool was warm. This has become one of my favorites places in the area. I honestly have no complaints

nothing

The bed and room itself were comfortable. There was a (quiet-running) refrigerator and microwave in the room (1 king bed), as well as a couch. It was located right off the interstate, but was surrounded by tall trees, so it felt much more out-of-the-way. There were a couple pizza places in the area that catered to gluten-free diets, which was great for us.

1) There was a huge cell phone tower right outside the hotel. 2) We had a non-smoking room; however, when we walked into the room, there was a slight stale-smoke smell in the room and bathroom. It wasn't terribly offensive, so we just opened the window for a little bit. The next morning, however, our bathroom reeked terribly of cigarette smoke, like it was coming in a vent somewhere. It was really offensive, and we had to try to keep the bathroom door closed every second that we weren't in there, and did everything we could outside of the bathroom. When I mentioned it to the receptionist on check-out, she said not to worry about being charged for it, as the smoking rooms were right under ours and the smoke came up through the vent. Isn't the reason to have a non-smoking room so that you are away from the smoke?? 3) The iron needed to be cleaned, as it left spots on my husband's dress shirt. Thankfully it was on the sleeve, where it would be covered up by his sports coat.

Quick and easy check in. Cleaning staff was great. Room was clean.

Continental breakfast wasn't the greatest.

Very comfortable beds

Parking is always tight. Coming in late we always have to park in the back.

The entire place was very clean and smelled clean. The staff was friendly. The decor at the hotel was very interesting and different from any other hotel. The beds were very comfortable. The back of the hotel was pretty facilities get the river and at night the lights added a nice affect. The hotel was centrally located in RI and made it easy to get places.

I was disappointed with the restaurant. There was not a lot of diversity on the menu and the prices were expensive. Also there was a wedding there on evening and it closed off the restaurant/ bar inside and outside to the guests staying at the hotel.

The bathroom wall is translucent and doesn't go completely up to the ceiling. If one goes to the batroom at night the light shining through and over the wall disturbs the partner. Also, the wall having a space at the top allows bathroom sounds and aromas to enter the rest of the room. If one prefers privacy, this is not the place.

Continental Breakfast, Gym & Pool, Courteous Staff

Very uncomfortable bed, Not many food options within walking distance, Kitchenette had no dinnerware set, or cupboard space

Spending the evening with my wife

For the Crowne Plaza and the price ($300+ for the New Year's Eve platinum package), hors d'oeuvres should have consisted of caviar, salmon and meats rather than cheese, crackers and grapes. Salad was disappointing. Main course buffet was just average. No dessert other than mini pastries with coffee and tea. The band, Steve Smith & the Nakeds were their usual horrible selves, not entertaining and nearly impossible to dance to.

The food service and front desk staff were excellent! Superb customer service skills and the room was spotless!

N/A

Convenience to the airport Breakfast wasn't bad. I had a hard-boiled egg and toast, a yogurt and piece of fruit. We didn't have much time or I might have made myself a waffle. Bed was comfortable and rooms were clean. Perfect for needing a place close to the airport.

You can hear the noise of the highway. My own fault for not complaining, but there were some extremely noisy guests on our floor, late at night and early in the morning. The front desk mentioned it when we checked out and asked if we had been disturbed.

Loved the bed it was extremely comfortable. Also the staff was very friendly and accommodating

The bathroom was alittle small, once you got out the shower their was little room to move

The layout of the room, the amount of space, and the grounds were outstanding. Also for the number of people coming and going it was quite quiet.

As we had activities early in the morning the 3 days we stayed it would have been really nice to have had breakfast available at an earlier hour.

Spacious clean rooms with comfortable beds conveniently positioned near the Interstate Highway in the business quarter.

Very clean and fashionable Great restaurant in the hotel.

Nothing

The main room was very inviting and warm to walk into.

There was no issues

Everything

Clean comfortable room. Bed was very comfortable.

WiFi was a bit spotty. We were at the far end of the hall and the signal was a little weak.

Eveything was clean and neat the way a hotel should be

Don't have any dislikes

Comfortable Staff is helpful and laid back Willing to accommodate your needs without any issue Overall clean and quiet location.

Didn't replace our towels the second day, just took the dirty ones so we did not have a floor mat for the bathroom when we came back. You can hear EVERYTHING at this hotel. Whirlpool jet bathtub jets needed to be cleaned. Dirty soap bubbles coming out of the jets. Needless to say we didn't get in. For the price, executive rooms could get some slippers or robes or something. Just food for thought.

It's great for a few nights stay. Very comfortable beds.

More food needs to be provided. Or a snack machine.

No fridge. Way too close to airport

Friendly staff, convenient location, although it is right next to the airport we never heard a plane. Pool and hot tub were wonderful. breakfast we good too!

No fridge in the rooms.

Location with ride to airport which was right next door. Also gave a breakfast to go for our early departure. Breakfast was good.

Card reader system was not working. There was not a frig or micro wave in the room.

Attitudes of staff

Location

Empty vending machines Dirty Loose fixtures in bathroom

We loved everything. The hotel was beautiful, comfortable and ideally located. The staff were very friendly and helpful. I can't say enough. I will definitely stay here again.

Everything was ideal.

We booked this hotel because we were in town for one night, visiting the Waterfire festival. The location was great, close walking distance to the festival, downtown shopping, and restaurants.

The hotel staff/policies were incredibly unhelpful. We were informed when we checked in that if we had called and asked for the military/ government rate we would of paid less than 50% of what we were charged. Of course, there was nothing they could do about it now. What they didn't tell us at check in was that the deluxe king room we had reserved and paid twice what we should of for, was unavailable. They happily checked us in and sent us up to what I can only assume is the worst room in this 4 star hotel. The glass shelf in the bathroom was broken, there was a large stain on the carpet, the door was so crooked on the hinges there were cracks you could easily see through at the top and bottom. But worst of all, it was a QUEEN sized bed, not KING. Shouldn't be the end of the world, but paying double what we were supposed to and then not even getting what we payed for- not really okay. Assuming they gave us the wrong room unintentionally, we gathered our things and went back to check in, where we were told that A: they can't change our room because the hotel is completely booked. B: it was in the fine print of "whatever website" we booked on that the room wasn't guaranteed. C: there was no offer of a rate reduction or other forms of compensation. Well, after reading all the terms and conditions of the website, and finding nothing mentioning the room not being guaranteed, we called the website, who did everything in their power to help, but we ended up cancelling the hotel reservation (through the website, not the hotel) for a full refund. No complaints about the website, they even went so far as to call all the other 4 star hotels in the area trying to get us a transfer. The hotel on the other hand, is a buisness I hope never to meet again.

Nothing. Would not recommend

Wasn't clean. Needs to be updated

Comparable room with plenty of space

Got a room right next to elevator but that's no ones fault really

The bar and grill

Room construction

We booked a room for 2 for one night. The beds were very comfortable and the room was spacious. Plenty of pillows and the AC worked well. Staff were very friendly.

Almost everything was perfect, I wish the windows opened more than a few inches but I am aware why many hotels do that and it's definitely not a legitimate complaint. The room was lovely.

The hotel staff and room were wonderful.A little difficult to find behind another building

No everything was great

Very expensive for a very basic hotel.

The location was perfect for the seminar we were taking

the price was very high for what we received.

We loved the location and consistency in Omni hotels. Extremely friendly and helpful staff. Very nice restaurants and close to mall with high end stores which I loved. Comfy beds and my 2 kids under 2 loved it as well.

Only occasional chair in room needed to be changed or cleaned as stains on cream shows up unfortunately.

Beds were extremely comfortable

Breakfast in room was too expensive

The air conditioning did not work. Room was warm and stuffy even at the coldest setting.

Staff, location and facilities are excellent.

comfortable beds great view of capital

overpriced!

The lobby transports you to New York with its style and layout. The rooms are well appointed and have great views of New England vistas. I visit Providence three time a year, How have I never stayed here before?

Bathroom was a bit dark, but not a deal breaker.

Friendly staff and great location. Near a train station that can get you to Boston. Parking garage had many open stalls making it convenient to park.

Price to leave car overnight felt high. The vanity was crowded for two guests.

Great staff, big rooms, clean

A bit expensive to park car ($26 a night)

The location

The maid did a terrible job.