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Room was clean and price was fair. Room was cold most of the time and the hotel needs updating.
This guest did not leave comments about this hotel.
Stepped it up in the winter storm and ensure we were all comfortable No
clean and proximity to where I needed to go yes,no coffee available at anytime.
The pool area was nice Rooms very dated. Small bathroom. No microwave or refrigerator for a 3.5 star hotel is disappointing. This hotel is stuck in 1996.
I like the hotel.
The staff. Did a great job. We had a snow storm while we were there, and the staff helped us to get a good rate when we had to book a second night. A young man shoveled out our car when it had been plowed in. Thanks again. The bathroom was especially small, though nicely appointed.
The pool was awesome, kids had a great time, it felt like we were outside in January. Restaurant was also very nice and hotel staff was excellent.
Nice centrally located place. Older but very well worth the money spent. We Plan on coming back here in the future. Management was very professional and friendly. Thanks a lot Room was real far from elevator. Will request closer next time
pool area and lobby are very nice No
Location and price Definitely dated and in need of a renovation.
I look forward to staying here again. Very professional and friendly staff, clean rooms and well maintained,
Yes it did not have free breakfast. They should have done better if they was basic free breakfast and then an option to pay for the extras.
Hotel recently renovated. Staff pleasant and helpful. Changed all linens.
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I've stayed at Courtyard's from California to Maine and this was hands down the NICEST one that I've experienced yet!! No. well, he guy at the food court wasn't very personable, but it was late, so who cares :)
Staff was great. The room was just remodeled.Chilis next door No alarm clock in room but now I'm being really picky
Everything was on track for an average hotel stay until—following the instruction card in my room—I ordered something to print in the hotel business center and wanted to retrieve it. First I called the front desk to find out where the business center was located. No answer. Dialed again and let it ring more than 10 times, no answer. Went down to the desk no one there. Asked in the café—they didn’t know where the desk attendant was nor did they know where the business center was (though it ended up being a long counter immediately adjacent to the café). Finally someone appeared at the desk, I told her I’d order a document to print and had my retrieval code, could she direct me to the business center. She had to think about it but then remembered (not kidding here). When I got to the business center there were no instructions for using my code to print my document (either in hard copy or on the computer provided there). Went back to the desk—desk attendant has no idea and was defensive. Said she’d get someone but got a building engineer who did the same things I’d already done (basically looked for printed instructions). 20 minutes into my ordeal and with time running out before I had to be at an appointment, the found a manager who blithely informed me the print from room function wasn’t working at the moment (you’d think they could both remove the cards in the room offering this service and tell the desk attendant—that would at least have saved me my time). THIS IS NOT A HOTEL FOR BUSINESS TRAVEL.
Overall is good, but there is one condition which I think bad of the stay was the bathroom. The room I stayed with inside the bathroom, the bathtub was broken. This should be fix.
Convenience to highway and location Prices were high at the restaurant
Beautiful clean rooms, great AC, very comfortable mattress. Cost of parking that they spring on you. They say it will be "validated" but in the end just means they'll charge you $18 at checkout.
Convenient location for dowtown. Helpful staff. Underground parking with lift to lobby. Cafe shut during middle of day.
I enjoyed a wonderfully relaxing stay at this Hilton. The staff went out of their way to accommodate my baby. The rooms were comfortable.
The parking lot attendant was rude and not helpful
Clean and nice space. Great staff.
The price, location (right next to the XL Center during comic con), staff was friendly, room was excellent! No breakfast included, wifi wouldn't stay connected.
Helpful,informative and kind.
Restaraunt closed too early
Didn't like you had to pay for parking when we were staying at the hotel anyways, also for that amount there should have been continental breakfast offered.
I really want to compliment the staff. Every person I encountered went above and beyond to be friendly, pleasant and helpful. The hotel had everything I needed and the price was reasonable. Even the garage was well lit and easy to manage ($17 per 24 hours). I would return.
view guy smoking outside while i waited for a ride
The service at the front dexk The fitness center
Clean and comfortable and quiet. It was a bit expensive. Starbucks in the lobby was great. Staff was wonderful. It was a bit expensive. Parking felt a bit unsafe.
I liked the big spaces and the comfort of the bed The room smell like smoke and the neighbors were noisy.
I like nothing Everything
There was no continental breakfast included and the options for breakfast took too long so I had to go somewhere else.
Room nicely furnished. Breakfast offerings complete. Very nice lobby.
Staff was great and we loved our room! Would definitely stay there again.
Athmosphere Very loud at Night And in the morning
Heated floors in the bathrooms Nice breakfast The neighboring water pipes created noise when in use
the hotel is very quaint...room was comfy and the 4 poster beds were luxurious! Easy to find...convenient to Hartford...Noella Spa is a hop across the parking lot...I had been to the Noella Spa in Avon (stayed at sister hotel Avon Old Farms) and was so satisfied with the services! Only 2 complaints...room smelled vaguely of cigarette smoke and the breakfast was a little to be desired-ran out of coffee at 8:15! I would stay here again... I like Noella Salon....very clean and professional...prices were reasonable for the area The hotel is well maintained and luxurious! I had no complaints.... Rooms are def old, but clean and cared for.
I liked that they communicated very wedding and were very helpful planning my wedding night st the hotel. What i didnt like were the very uncomfortable beds. First night i stayed the room was nice but the bed was very hard and uncomfortable. I asked for a better bed in my room. They switched me to another room. Room was very nice and there was champagne for me and my new wife but again the bed was terrible. Throwing a feather topper on a 30 yr old bed thats rock hard doesnt add comfort. Please invest in new beds. Also the continental breakfast was subpar. Ive had better breakfast at mcdonalds.
I was not able to cancel the second night, when I needed to leave due to a Snow Storm. Kayak told me I would have needed to change the reservation before the storm came to get a refund on the second night, which was impossible.
Closeness to family for holiday visit. Thin walls between rooms.
Helpful reception upon arrival and room was decorated very nicely Hotel was quite pricey for the facilities on offer and TV hard to control
Everything. Nice staff. Nice neat hotel. Breakfast included. Very welcoming. -
Attentive staff Lighting could be better and bathroom a bit larger for two people t get ready at the same time
Very nice & helpful staff.
The staff was incredibly helpful. We didn't have a fridge so they ha one brought to our room and even offered us a microwave if we wanted it. Overall incredibly nice and made for an excellent stay.
The elevator on the left is the fastest elevator I've ever experienced in a hotel. My rate from booking.com didn't get properly transmitted to the hotel, and I had to take about half an hour to get it set straight, including calling booking.com and having them call the hotel. Not a huge problem, but kind of a hassle. :)
Dog friendly and FRIENDLY staff No hot tub No double beds
Had a broken coffee pot in the room. Asked for it to be replaced and it never was. Not very good service
It was convienent and had free parking
There were guests making a lot of noise security did nothing about it.Awake all night.
Staff was polite and accomodating. The other guests were very loud at 3 am but that's not Sheraton's fault
The staff is uninterested in guests in my opinion. It is very clear this hotel has not been renovated yet like the other Sheratons. Perhaps it is largely a corporate clientele, given the lounge is not open on the weekends and such. Overall, if you can stay somewhere else, do so. See above
I loved the staff. they were so helpful and accommodating. The rooms where clean and nice. They had a pool, a really cold pool. Nice breakfast variety. Mattress was hard as hell. (Think sleeping on the floor) and we tried a few beds all the same. They over charged us and we had to get Kayak/Booking to fight them to fix it. No bathtubs, only showers.
Breakfast Service at front desk Pool
Ample rooms, free breakfast and Internet and free parking. Rooms almost feel over simplified.
For $97, I was pleasantly surprised. Very comfortable room, would sleep 4. Incl. free continental breakfast. Good location for me to start my trip of New England
The hotel wash beautiful. It was spotless. The breakfast was great. The service was great. We had a great mattress. Ma huge room. Well priced. I needed a safety pin or a sewing kit and they had neither.
Pleasant staff. Clean accomodations. Good value. Welcoming atmosphere. I can think of nothing negative about our stay.
excellent comfort, very clean, wonderful staff, very modern. A nice hotel to stay at, breakfast was especially good. hotel would not accept AARP discount based upon my reservations obtained from booking.com. I wish they could have accomodated me, this was very disturburing to say the least.
Gave me a smoking room
Love the Hot Breakfast. Staff was amazing and very helpful.
The hotel and rooms are clean. It is just a straight forward hotel when you just need a place to rest your head. The staff are always friendly and helpful. Noise level is always reasonable. Rooms are a great size. The pool is always nice for the kids. The complimentary breakfast is good. It is a great value and there are always rooms available.
Price Bathroom smelled of urine.
I asked for a quiet room and it was the noisiest one. It seemed that another guest left the TV on at blasting volume. I could hear it clearly in my room. The bed was uncomfortable and the ac too hot. The door locks did not work properly so you had to enter the key several times to open. The desk rep was not amicable and seemed rude all the time.
Breakfast was great, and the complimentary toothbrush was great since I forgot mine Could have been cleaner, not that it wasn't clean. I'd stay again
The rooms were clean and was a nice size, it's a great location, and the price was pretty reasonable. There was no do not disturb sign. The maids came at 9 am while we were sleeping. Thank god the top lock works. Scared the crap out of us. Also there was no sink in the bathroom, it's outside the door kind of in the room. It was a bit weird.
Clean, and good location
Great location for our needs. Pool was cool and comfortable. Cold AC, which was important to us, as we were escaping super hot temps in our house! Bathtub didn't drain properly in our room. Walls needed to be washed, some dark marks on them, including a handprint on the bathroom wall. Went to the front desk for towels for the pool as the signs indicated we should, none were available. Not a great value for the price.
Biscuits were put out for breakfast and asked worker if gravy was coming out - reply was - No, it's Sunday and I'm too busy. A simple no would have sufficed without the comment.
the location was very convenient, it is close to the freeways and the city but not in the crowded downtown area. they provided shuttle to nearby places like rental car place and science center. They have a good wifi. renovation was ongoing during our stay and there was no advanced warning of such work going on, as a result the lobby and the hallways are dirty, dusty, noisy, and smells funky. the renovation work was not properly phased/staged to allow guests to have access to the rooms without passing through the work area. the room that was given to us was the first room from the construction work and even when I want to rest during the day I couldn't because of the noise. the room was also across the hall from the breakfast area and some people were noisy in the morning, the loudest was a fire inspector talking to a hotel staff and I could hear their entire conversation in my room. the room that was assigned also had a few issues - the phone never worked even after I complained about it several times; the lights in the bathroom was flickering, it was fixed after one complaint but they replaced one of the bulbs but not the other resulting in a weird lighting; the shower water was never stable, warms up for a few minutes then drops to cold water for a few then goes back up to warm again; they also forgot to service the room on one of the days that we stayed.
coffe maker broken
The room was very clean and modern. The breakfast served and the location of the breakfast were great. I found the intermittent noise from the heater somewhat disturbing, but I guess that is true of all motels. You either put up with the noise or freeze. In this case, the noise seemed to drown out the television sound, which did not reach a very high volume anyway.
Hotel right on our route. Staff efficient and pleasant. Room clean and comfortable. Kids really liked the breakfast-- particularly the make-your-own pancake machine! A/C unit cycled on and off loudly, waking me up. Didn't bother the kids though.
Large clean room, free internet access via WLAN and 2 Computers for guests, good breakfast,friendly person at reception.
The breakfast and the cleanliness of the room. Very neat and tidyPlease write at least 15 words
Nice clean and comfortable room. Internet was free but extremely slow and took forever to connect.
I read some great reviews about this hotel before booking. In reality it's just a basic short stay hotel doing what you would expect at a good level. Only issue was a slight odour from the a/c unit but no real complaints, but also not a hotel I'd rave about - had no need to test the resources of the staff so highly praised in other reviews. Good simple stay!
The hotel was very friendly and I felt secure by myself during my stay. Staff was very helpful
The room was nice, clean and comfortable. In general the Hotel was very good.
Undergoing construction. very busy place with construction workers doing interior renovations.
Staff ,breakfast,room and bed All great Very clean!!
King room was spacious and clean Easy access from main road Breakfast selection was limited but adequate
Gym was nice hotel was clean Some staff seemed a bit unhappy. The breakfast lady kept talking to herself about people not doing things her way on the food counter.
Good breakfast, clean rooms, friendly staff. Very good value. Road noise on street side. Hot water shortage on first two mornings, corrected on third morning after I mentioned it to front desk.
The hotel was immaculate and the staff was helpful and friendly. I would most certainly recommend this location to any and every traveler that passes through the area. Not applicable - I have no complaints whatsoever for this hotel.
Clean, comfortable, affordable Loud party, however we weren't bothered on 5th floor
Was very clean and new. Beds were very comfortable. Easy access
The suite that we stayed in for two nights, the jacuzzi being tucked away and it's on little area was wonderful. The staff was beyond helpful especially Jose who works the front desk. The continental breakfast was yummy, loved that you could eat as early as 630 and as late as 930am. The woman working during breakfast was very pleasent and the staff that I personally spoke to, were extremely accommodating Jacuzzi wasn't cleaned well and personally had to wipe it down myself before getting in it. Also, the room location of the suite. Yes it was nice to be close to the breakfast and front door since my fiancé had work in the morning but I personally feel that suites are meant for privacy and felt a little bit too close to everyone by being right by the front desk. And to my understanding, all suites are located on this level
Staff was very attentive to all our needs and questions. Also, we enjoyed the clean, comfortable room we stayed in plus the great breakfast we had before we left. nothing at all.
the staff the smelly room and wrinkled sheets like the sheets hadn't been changed I had to buy air freshener I would not go back even the furniture near the desk was worn and dirty
wow the room was great and the bed too every nice and clean the staff was great too. from the outside to the inside was nice and clean. yes if i go to visit Meriden i will stay at Comfort inn & Suites again. Thank you. none
Nice sized rooms No bar!
The staff was very friendly. The bed was extremely uncomfortable.
Everything. .including the staff Everything was excellent. .
Very clean, great location, helpful staff, free wifi, free parking, pet friendly, and an awesome free Hot breakfast!
This guest did not leave comments about this hotel.
The staff is always friendly. They have all the same staff after awhile you look forward to seeing them just as much as your own family. We come back to CT twice a year and always stay at this hotel. We love the breakfast also the staff in kitchen.
everything, excellent location, clean, modern, excellent staff ha... only had lite beer at happy hour
Hotel management seemed not concerned with 43 rooms being rented during the holiday period of 2007. Service ended on morning of 24 December and rooms were left as they were until several clients, to include myself complained. Two people were brought in for 25 Dec 2007 when limited service was provided. Food staff was overwhelmed by the poor planning ofthe hotel management staff. The cooks said they were told to prepare for the 43 rooms at 2X occupancy, yet during the holidays the experience indicated it was 3X or more like 4X per room. I complemented the cook in front of the manager of the day, who did not get the comments! \n \nI'll drive up the road a l;ittle further and try another hotel. \nKeep on driving another 10 mins and you might have a better experience.
Great room , amenities and friendly staff No
Liked the size of the rooms and the front desk staff was very friendly. The ladies that work in the dining area do not understand customer service. They are loud and a bit disrespectful. They take food away even if they see you approaching the buffet area.
Loved the kitchen and the full size fridge. The front desk clerk was very nice, professional and accommodating :) The pillows were not the most comfortable and we were out all day on Sunday and the room did not get cleaned. Housekeeping came at 4:00 when we were already back and resting.
I like that the rooms all have kitchens and living room spaces. I also loved that parking was convenient and free and Wifi was included! I wish there were more food options available (room service) or that it was closer to restaurants.
Great room, friendly people, happy hour with food, free breakfast...great deal!