Cromwell Hotels

The pool when it was clean No fridge after requesting one. Room was tiny. Lunch and dinners were subpar. Room key never worked. Phine in rook didnt work. If i wanted the front desk, i had to call the hotel from my cell phone. Bathroom is dated.

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Everything was on track for an average hotel stay until—following the instruction card in my room—I ordered something to print in the hotel business center and wanted to retrieve it. First I called the front desk to find out where the business center was located. No answer. Dialed again and let it ring more than 10 times, no answer. Went down to the desk no one there. Asked in the café—they didn’t know where the desk attendant was nor did they know where the business center was (though it ended up being a long counter immediately adjacent to the café). Finally someone appeared at the desk, I told her I’d order a document to print and had my retrieval code, could she direct me to the business center. She had to think about it but then remembered (not kidding here). When I got to the business center there were no instructions for using my code to print my document (either in hard copy or on the computer provided there). Went back to the desk—desk attendant has no idea and was defensive. Said she’d get someone but got a building engineer who did the same things I’d already done (basically looked for printed instructions). 20 minutes into my ordeal and with time running out before I had to be at an appointment, the found a manager who blithely informed me the print from room function wasn’t working at the moment (you’d think they could both remove the cards in the room offering this service and tell the desk attendant—that would at least have saved me my time). THIS IS NOT A HOTEL FOR BUSINESS TRAVEL.

It was convienent and had free parking

The staff is uninterested in guests in my opinion. It is very clear this hotel has not been renovated yet like the other Sheratons. Perhaps it is largely a corporate clientele, given the lounge is not open on the weekends and such. Overall, if you can stay somewhere else, do so. See above