Reviews for E-Z Rent-A-Car in Aguadilla
- All reviews 100%
Jul 10 2017
Worst place to rent a car
Cons: When I went to get my vehicle, they did not even have the car registered to comply with the government requirements and law. The make me wait for a supervisor that I never saw, so after an hour I left this car rental place in Aguadilla, Puerto Rico without any car, and I had it reserved. Very poor customer service
Mar 28 2017
Pros: Great service
Cons: Best rates in town
Mar 15 2017
Cons: The worst custer service ever. Had i not made prior backup arangements i would probably still be at the Airport waiting fpr the shuttle. I Call E-Z Rental prior to departure date and was informed the confirmation number emailed to me was not valid. I had to call priceline who then got in contact with E-Z Rental and verified the confirmation number was In fact valid. I arrived at Aquadilla airport on time as scedualed at 1:30 AM and asked at the information counter and was told where would I pick up the shuttle to E-Z Rental. I waited over a half hour and no shuttle ever arrived. I attempted to call their local office and the message said the phone number I was calling was not accepting calls at this time. I was furious. I thanked god I also made a backup reservation with Dollar rental and was picked up right away.
Feb 26 2017
I will never rent from E-Z Car Rental (Allied Car
Pros: The car was fine. No issues.
Cons: Pickup and drop off took forever. When I got there, there were 3 people ahead of me to pick up their car, and it took over an hour even though 3 people were working. Drop off took just as long. Also, I asked for a toll fee to be waived (amounting to $50) because I didn't use any toll roads due to a change in my itinerary. I was told there was no way to adjust my bill. They have no problem tacking on extra fees for anything and everything ($7/gallon refueling fee?!), while not having the capability to adjust anything in the customers' favor? Very frustrating. I will be looking for another company to use in the future.