4.0
Frustrated!!!!Pros:They finally gave us a free double upgradeCons:The first three cars we ere offered were either dirty or had a cosmetic problem (a license plate that was falling off). Dropping the car off was very confusing with little assistance because a lack of personnel. Would not rent from them again.Reviewed Mar 10 2016
review from![kayak]()
2.0
Not goodPros:None. I did not go!Cons:Service! Been calling the past three weeks to cancel the rental car and no one picks up the phone! Left messages and no one returns my calls! Still waiting! Wish someone from Kayak or E-Z Rent-A-Car could help me!!!Reviewed Feb 8 2016
review from![kayak]()
5.6
Took 45 mins to pick us upPros:The value. The gentleman who checked us in was friendly and helpful.Cons:It took them 45 mins to pick us up from the airport!!!!Reviewed Jan 21 2016
review from![kayak]()
2.0
Never got picked up at the airportCons:we waited 20 minutes and i had to go yo HertzReviewed Jan 20 2016
review from![kayak]()
4.0
MisleadingPros:We booked the reservation online that stated in bold, Unlimited Miles. We were traveling from San Diego to Phoenix. Unfortunately, unlimited does not mean unlimited. Our rental price would have doubled due to a fee per mile after 150 miles. We chose not to go through with the rental as a result, which was extremely disappointing. This survey is also frustrating because I can't adjust the rating for each category. Overall, it was a poor experience.Reviewed Jan 18 2016
review from![kayak]()
10.0
Easy breezy car rentalPros:They accept debit cards! This is an issue sometimes in this industry. They also didn't require me to purchase any extra insurance because I was using a debit card (it was still ootional). Friendly staff, super quick, not a lot of paperwork. More than reasonable prices. I'm a happy customer.Reviewed Jan 5 2016
review from![kayak]()
9.2
Pros:Car price.Cons:Location was difficult to find.Reviewed Dec 16 2015
review from![kayak]()
10.0
Cons:Nice guysReviewed Nov 23 2015
review from![kayak]()
10.0
GreatPros:Crear attention and pricesCons:Should Be 24 hoursReviewed Nov 20 2015
review from![kayak]()
10.0
Great rental service!Pros:I had never had such a smooth process to rent a car. No problems with reservation, pick-up, car, nothing. Everything was ready and the service was easy and excellent. Good job!Reviewed Nov 3 2015
review from![kayak]()
2.0
Cons:The airport shuttle took 45 minutes to show up, the outlets in the car weren't functioning, the car was dirty and unwashed with stains throughout the interiorReviewed Nov 3 2015
review from![kayak]()
6.4
Close to goodPros:The car was what I expected and was in good shape. Drop off was easy.Cons:Pick up was very slow. Long wait at airport and at the agency when we finally did get there.Reviewed Oct 25 2015
review from![kayak]()