6.0
Was given a clean Toyota Camry hybrid upgrade. However, the cruise control wasn’t working, and I had to travel a couple hundred miles each way between each of my destinations. Fortunately the gas pedal fit a notch between my shoe and part of the carpet. Otherwise great car.Reviewed May 22 2026
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6.0
Counter staff tried to tell me that my personal State Farm insurance is invalid in California to get me to purchase additional insurance. The car also smelled.Reviewed May 4 2026
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10.0
The Mazda CX90 was spacious, stylish, and great on gas. It was in mint condition.Reviewed Apr 22 2026
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8.0
The only issue is how long it takes to get the car. Lines are long.Reviewed Mar 27 2026
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2.0
I was unable to pickup my vehicle. Avis stated that vehicle was at a different location but my reservation was the correct one in my email. Avis would not honor the reservation I made with you. I tried contacting Kayak and I was unable to contact or get a hold of anyone to correct your mistake. I had to rent another vehicle with budget and it delayed my whole trip and added expenses I hadn’t planned for. I will not be using your company again.Reviewed Mar 1 2026
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2.0
Computer systems were slow or something so the guy running the desk says. There was one guy working the entire line. He was multitasking so he was great but really needed more people working. Took over half an hour to get thru 4 rentals. My rental took 3 minutes to so I’m not sure what the other people’s situation was but I paid extra because I figured Avis was better. Could have paid 2/3 less and gone with Payless for probably the same wait time.Reviewed Feb 2 2026
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6.0
My first comment: At check-in I advised that I would fill the gas tank prior to drop off. At drop off i requested to get a printed copy of the receipt from the person checking the car in. I then noticed that she charged me $18 for fuel. I then asked her why I was charged for fuel when I brought the car in full of fuel. She asked to see the fuel receipt. I gave it to her to review. She then corrected the charges. She then commented that it was good I checked the receipt. Charging me for fuel should never have happened. Had I not asked for a printed copy of the receipt this would have been much more difficult to correct at a later date. I am very disappointed that this occurred and will think twice about using Avis again. My second comment: The windshield was dirty on the inside. I needed to clean it myself to see out better.Reviewed Dec 11 2025
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8.0
The car was old & dirtyReviewed Aug 4 2025
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2.0
I did not enjoy my experience with Avis. The first car I received had a malfunction with the screen that controlled the air, music and navigation. When I went back to exchange it, the next car I was offered was smaller than the original car. I explained this was not okay for our size group and was told my only option was to pay for an upgrade to a minivan. Which was the same cost as the size car I booked when I was online booking months in advanced, but now that it was the day of and their car had issues, I was responsible for paying more. Doesn’t make sense to me. The minivan had extremely poor air conditioning and trash was found in the car.Reviewed Jul 14 2025
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10.0
Smooth and easy.Reviewed Dec 20 2024
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10.0
The young lady and Carl really took care of us. They deserve a raise. They went above and behond to make sure I was satisfied.Reviewed Sep 6 2024
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10.0
Everything was easy and quick. Aug ‘24Reviewed Aug 17 2024
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