Find reviews that mention:
2.0
Two hours wait in order to get a carReviewed Aug 9 2023
review from![kayak]()
2.0
Never even got to get a rental.. Paid through kayak and was told using a third party was a big mistake by Dollar. They wanted a $500 deposit bc I had a debit card. Ended up losing money and using a different car service called Turo.Reviewed Aug 7 2023
review from![kayak]()
2.0
We arrived at 12:30am and, along with several other customers, to discover they had no cars despite all of us having reservations. They locked the doors & wouldn’t talk to us for awhile, then told us all to come back the next day. We had to take an Uber 45 minutes to and from our hotel. Will not use them again- terrible customer service. What is the point if a reservation if they don’t hold a car for you!?Reviewed May 14 2023
review from![kayak]()
4.0
They need to show to underage pricesReviewed Apr 30 2023
review from![kayak]()
8.0
The only problem was there were no cars readily available. We waited about 45 minutes after we went to the check-in counter. We passed on taking the electric vehicle, so waited for the next.Reviewed Mar 3 2023
review from![kayak]()
4.0
Lots of hidden fees, my rental had damages prior ro pick up that wasnt disclosed, overall dont recommend.Reviewed Jan 23 2023
review from![kayak]()
4.0
Rental car rates have become outrageous. But then, to pay that much to rent a car and then have to wait for nearly an hour in line to pick it up after you have flown for hours and still have a 3 Hour Drive ahead is ridiculous.Reviewed Oct 31 2022
review from![kayak]()
2.0
The line was 2 hours.Reviewed Aug 1 2022
review from![kayak]()
10.0
Everything beyond amazingReviewed Aug 1 2022
review from![kayak]()
2.0
I made a mistake on my booking dates and did not realize it until after the rental period had started. While excellent costumer service would have been too let me rebook with perhaps a fee, good customer service would have been to offer some kind of discount or upgrade. Dollar would have none of that. They took my free money and effectively told me to buzz off. I assure you, I won't give them any more of my money. Also, note that Dollar and Thrifty are subsidiaries of Hertz.Reviewed Jun 3 2022
review from![kayak]()
2.0
It took an hour to get through the line to get to the counter. It took ANOTHER hour to get the car.Reviewed Jun 1 2022
review from![kayak]()
8.0
The cost for the rental of a compact/economy car was excessive, although Dollar was the cheapest among the options at San Diego Airport.Reviewed Apr 27 2022
review from![kayak]()