2.0
ACTUAL charges were DOUBLE what was quoted online for booking the reservation. The “pick-up” at the airport required 1.5 hours of time, i.e. 6 phone calls to the rental car office, taking a bus to the Rental Car Center, then another car shuttle to the rental car office. Will be the LAST time I use their serviceReviewed Aug 24 2026
review from![kayak]()
2.0
Car company changed conditionsReviewed Aug 21 2026
review from![kayak]()
10.0
First time with touch less rental, was easier than expected after a few nervous moments early on. Would recommend every time.Reviewed Aug 20 2026
review from![kayak]()
2.0
I did not end up renting because they wanted a $1000 deposit. I need a refundReviewed Aug 19 2026
review from![kayak]()
2.0
The battery on the car died so I jumped it and the battery kept going dead. I wanted to switch the car out for a new one but they didn't have staff on site over the weekend. I called the national number and they wanted to charge me $150 (which is more than I pad for the rental) to come switch out a new vehicle because it was a "roadside assistance" call. I declined, returned the car early, and rented from another companyReviewed Aug 17 2026
review from![kayak]()
2.0
I would like to speak to a representative of KAYAK to discuss my experience as soon as possible please, what is that phone number and contact information? Thank you!Reviewed Aug 16 2026
review from![kayak]()
2.0
Over charged me buy a day. I still haven’t been able to get it fixed. Also, they were “overbooked” so I had to wait an hour for a car to be ready. Weird system. There were loose wires. I was told the gas tank would be full, it wasn’t but I was too afraid to be charged to leave it at the same place so I spent extra to leave it all the way full.Reviewed Aug 13 2026
review from![kayak]()
2.0
I was suppose to have mid size SUV. The rental company did not have any cars on hand. After an hour of waiting, i was told that they only have 1 toyota corolla on hand. That car was too small for my family, but I had no choice but to take it, as I had to leave my hotel, and had fairy tickets purchased prior to that day. We had to have the luggage placed on my kids legs for the 2 weeks , which was the entire duration of the trip when driving. I will never use that service again, as I am very dissapointed with the service thta was provided.Reviewed Aug 12 2026
review from![kayak]()
4.0
They didn’t have the car i requested, they gave me sedan instead of suv.Reviewed Aug 9 2026
review from![kayak]()
6.0
What I like is that the whole process of pick up and drop-off was easy enough. What I don’t like is that the staff was so pushy in trying to convince me to upgrade the car I rented. He wasn’t happy when I said no.Reviewed Jul 23 2026
review from![kayak]()
8.0
The insurance for 3rd parties made it hard for me to rent again.Reviewed Jul 19 2026
review from![kayak]()
2.0
Site showed a price of 250$ and it cost me over 680$ for a smaller SUV that wasn't what we wanted. The argument from the Economy seller was it would have cost us over 1,000$ and that only the base rate was showing.Reviewed Jun 18 2026
review from![kayak]()
