Rent a Lexus in El Paso

Tried to upsell me on additional insurance even though I purchased insurance coverage through KAYAK. Then tried to scare me by saying there was a possibility that I would still have to pay a high deductible since it was not purchased through Hertz. I would have preferred a walk around to notate minor damage all around vehicle. The agent walked away and sat behind desk. When I asked that he come see damage he said there was no need since pictures were already taken. When I asked how much gas was needed when vehicle was returned. I was told "whatever shows on the fuel gauge" is what you bring it back with. The fuel gauge was 95% full. No where notated that I could see. I feel the service mediocre at best. The car itself worked fine. I was greatfull to find a car last minute for a long distance trip. You would not find any cars available through Herts website. Kayak came through and found one for me.

2.0 Poor

Jan 2024

Didn’t like anything and actually walked out once they said we’d have to put. $500 security deposit on a rental that wasn’t even what we reserved and paid for already. Will be using their competition from now on

10.0 Wonderful

Dec 2023

Prompt, courteous

10.0 Wonderful

Dec 2023

Great pickup experience

Thrifty

7.4

Good

44 reviews

Cleanliness

7.8

Comfort

8.0

Pick-up/Drop-off

7.2

Value for money

7.6

One location in El Paso

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Locations in El Paso

6701 Convair Road

+1 915 612 5500

Monday	07:30 - 18:00
Tuesday	07:30 - 18:00
Wednesday	07:30 - 18:00
Thursday	07:30 - 18:00
Friday	07:30 - 18:00
Saturday	07:30 - 18:00
Sunday	07:30 - 18:00

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Reviews

8.0 Very good

Apr 2024

It was great

9.2 Wonderful

Oct 2020

Pros:

yes

2.8 Poor

Sep 2020

Pros:

While I reserved my vehicle weeks ahead of time, I waited in line over an hour and a half. Also the vehicle was unclean and had scratches and was damages.

Cons:

Make the experience better for people who are spending hundreds of dollars to rent use Kayak and the rental car companies.

10.0 Wonderful

Jun 2020

Cons:

Everything was great.

10.0 Wonderful

Feb 2020

Pros:

Easy experience from beginning to end. Didn't have Compacts available, so was given a truck. Gas mileage was still ok, though.

9.2 Wonderful

Dec 2019

Pros:

The car was very good and the front desk person was very attentive.

Cons:

The “taxes” and fees I had to pay when picking up were as high as the car itself.

Avis

7.1

Good

59 reviews

Cleanliness

7.3

Comfort

7.7

Pick-up/Drop-off

7.0

Value for money

6.8

3 locations in El Paso

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Locations in El Paso

1320 N Zaragoza Road Ste 104

+1 915 858 5846

Monday	08:00 - 16:00
Tuesday	08:00 - 16:00
Wednesday	08:00 - 16:00
Thursday	08:00 - 16:00
Friday	08:00 - 16:00
Saturday	08:00 - 16:00
Sunday	08:00 - 16:00

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6505 Convair Road Ste 400

+1 915 779 2700

Monday	07:00 - 23:00
Tuesday	07:00 - 23:00
Wednesday	07:00 - 23:00
Thursday	07:00 - 23:00
Friday	07:00 - 23:00
Saturday	07:00 - 23:00
Sunday	07:00 - 23:00

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7214 North Mesa Street

+1 915 581 2873

Monday	08:00 - 16:00
Tuesday	08:00 - 16:00
Wednesday	08:00 - 16:00
Thursday	08:00 - 16:00
Friday	08:00 - 16:00
Saturday	08:00 - 16:00
Sunday	10:00 - 14:00

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Reviews

8.0 Very good

Jan 2024

Rate increase was a little confusing as I picked up the car ~1 hour early but returned it as planned.

10.0 Wonderful

Apr 2021

Pros:

Lady who assisted us was very HELPFUL! Thank you

Cons:

Wish it was cleaned better. Mostly with COVID happening

9.6 Wonderful

Oct 2020

Cons:

Nothing

4.8 Mediocre

Sep 2019

Pros:

The drop off was great, staff was friendly enough

Cons:

I originally rented a sedan for the reason to be easy on gas, the one I reserved was gone, the other sedan they had needed an oil change which didn't make much sense since the plave was inside a car shop, so they ended up upgrading us to an SUV free of charge...it was horrible on gas, constantly nee

2.0 Poor

May 2019

Cons:

They do not accept cash. Legal tender for ALL debts public and private. This is wrong and unamerican. More socialist controls of us and our privacy.

6.0 Okay

Oct 2018

Cons:

Long wait for a car in the garage.

Dollar

6.7

Okay

47 reviews

Cleanliness

7.5

Comfort

7.6

Pick-up/Drop-off

6.5

Value for money

7.0

One location in El Paso

Show locations

Locations in El Paso

6701 Convair Road

+1 915 612 5500

Monday	07:30 - 18:00
Tuesday	07:30 - 18:00
Wednesday	07:30 - 18:00
Thursday	07:30 - 18:00
Friday	07:30 - 18:00
Saturday	07:30 - 18:00
Sunday	07:30 - 18:00

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Reviews

2.0 Poor

Jan 2021

Pros:

Had to cancel due to being a front line employee who was due to provide the vaccinations at the hospital in New Jersey. Dollar rent would not provide a refund for the given circumstances. I was Not Happy!

10.0 Wonderful

Nov 2020

Pros:

super easy and fast - very friendly service

4.4 Mediocre

Jan 2020

Pros:

Dollar did not honor original Kyak agreement and charged extra $250. Said, I should take it up with Kyak. Don't rent from Dollar.

6.8 Okay

Aug 2019

Pros:

Pick up was terrible.

Cons:

I could have received the car I asked for and the attendant could have been nicer.

10.0 Wonderful

Jun 2019

Pros:

Pick up and drop off were fast and easy

8.0 Very good

Jul 2018

Pros:

Quality of vehicle

Cons:

Under staffed at check in. Took over 30 min to check in

302 travelers who rented a car in El Paso gave the car agency they used an average rating of 7.3

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