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4 locations in El Paso
Filters
Reviews
10.0 Wonderful
Mar 2024
2.0 Poor
Mar 2024
6.0 Okay
Feb 2024
2.0 Poor
Jan 2024
10.0 Wonderful
Dec 2023
10.0 Wonderful
Dec 2023
One location in El Paso
Filters
Reviews
8.0 Very good
Apr 2024
9.2 Wonderful
Oct 2020
Pros:
yes2.8 Poor
Sep 2020
Pros:
While I reserved my vehicle weeks ahead of time, I waited in line over an hour and a half. Also the vehicle was unclean and had scratches and was damages.Cons:
Make the experience better for people who are spending hundreds of dollars to rent use Kayak and the rental car companies.10.0 Wonderful
Jun 2020
Cons:
Everything was great.10.0 Wonderful
Feb 2020
Pros:
Easy experience from beginning to end. Didn't have Compacts available, so was given a truck. Gas mileage was still ok, though.9.2 Wonderful
Dec 2019
Pros:
The car was very good and the front desk person was very attentive.Cons:
The “taxes” and fees I had to pay when picking up were as high as the car itself.11 locations in El Paso
Locations in El Paso
Filters
Reviews
10.0 Wonderful
Oct 2023
8.0 Very good
Jun 2021
Pros:
The vehicle was perfect for our trip.Cons:
Let customers know they must have a major credit card to rent a vehicle. The first representative that I spoke to when I went to pick up the rental was very rude, did not help. He was very sarcastic which was very upsetting because at that moment I thought my air b&b had been paid for I did panic and your representative did nothing to help again was extremely rude. I finally was able to get my brother to go to the airport drove from the west side to help me rent the car your second representative was extremely nice, helpful and professional I wished I would have gotten both their names.10.0 Wonderful
May 2021
Pros:
Customer service was great, and the process was quick and efficient. We paid much less for a full size pickup than is typical.Cons:
I can't think of anything. This was the best rental experience I've ever had.10.0 Wonderful
Oct 2020
Pros:
Great staff and very helpful. Got upgraded at no extra charge and was impressed by the upgrade.Cons:
Nothing everything was perfect2.0 Poor
Jun 2019
Pros:
The staff was very friendly and nice.Cons:
They did not have the car we requested.10.0 Wonderful
Sep 2017
Pros:
Ease of rental and return and lowest cost price for a one-way rental in the southwest. Enterprise employee gave a tutorial on how to use the complicated radio and the instruction manuals were left for us in the glove compartment. They called within a few days of our return to have us review their rental.Cons:
The 2017 Chevy Impala was a very nice car with two exceptions. 1. The visibility on the side windows and through the rear window is less then preferable. We had to be extra careful to look 2-3 times to be sure no car was there. 2. The radio connection to my iPhone was complicated and not intuitive. Could not switch easily between the radio and iPhone without having to reset the iPhone.3 locations in El Paso
Filters
Reviews
8.0 Very good
Jan 2024
10.0 Wonderful
Apr 2021
Pros:
Lady who assisted us was very HELPFUL! Thank youCons:
Wish it was cleaned better. Mostly with COVID happening9.6 Wonderful
Oct 2020
Cons:
Nothing4.8 Mediocre
Sep 2019
Pros:
The drop off was great, staff was friendly enoughCons:
I originally rented a sedan for the reason to be easy on gas, the one I reserved was gone, the other sedan they had needed an oil change which didn't make much sense since the plave was inside a car shop, so they ended up upgrading us to an SUV free of charge...it was horrible on gas, constantly nee2.0 Poor
May 2019
Cons:
They do not accept cash. Legal tender for ALL debts public and private. This is wrong and unamerican. More socialist controls of us and our privacy.6.0 Okay
Oct 2018
Cons:
Long wait for a car in the garage.One location in El Paso
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Reviews
2.0 Poor
Jan 2021
Pros:
Had to cancel due to being a front line employee who was due to provide the vaccinations at the hospital in New Jersey. Dollar rent would not provide a refund for the given circumstances. I was Not Happy!10.0 Wonderful
Nov 2020
Pros:
super easy and fast - very friendly service4.4 Mediocre
Jan 2020
Pros:
Dollar did not honor original Kyak agreement and charged extra $250. Said, I should take it up with Kyak. Don't rent from Dollar.6.8 Okay
Aug 2019
Pros:
Pick up was terrible.Cons:
I could have received the car I asked for and the attendant could have been nicer.10.0 Wonderful
Jun 2019
Pros:
Pick up and drop off were fast and easy8.0 Very good
Jul 2018
Pros:
Quality of vehicleCons:
Under staffed at check in. Took over 30 min to check inOne location in El Paso
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Reviews
6.4 Okay
Sep 2016
Pros:
Car was clean and reliable. I drove a compact a little over 500 miles.Cons:
The fact that I got a credit card bill for over a hundred dollars more than what I had signed for at the time of the pickup. If I had not checked I could have been stiffed with the a rate almost equivalent to a plane ticket. Had to call and was told the computer system overcharged.