10.0
Customer service was amazing Sean in Albuquerque was awesome great customer service lizzy and cott in Alamogordo we also amazing I was experiencing a very difficult situation and they service provided by Sean in Albuquerque really put me at ease I originally went to Thirfty Rental the service was terrible your employees deserve a big thumbs up very satisfiedReviewed Aug 18 2023
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10.0
When returning the vehicle, I was most impressed with James. His genuine friendliness and super customer service should be recognized and rewarded. Thanks again to James!Reviewed Feb 16 2022
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7.9
Car wasn't clean upon pick-up but attendant was helpful and friendly. Also, windshield wipers were very bad -- we had to get them replaced several days later.Reviewed Aug 8 2021
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2.0
Pros:The supervisor trying to do his best with the situationCons:Provide the total of the rental with all the fees that were going to be associated with the rental. I did use my rental because of the hidden fees that brought the total over a $1000 dollars and it needing to be on a credit card.Reviewed Aug 10 2020
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10.0
Pros:Friendly staff in both ABQ and DEN.Reviewed Jul 10 2020
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10.0
Pros:Easy and quick pickup and very easy dropoff. Vehicle was in excellent condition.Cons:With complicated user interface systems and no real standards between manufactures it would be good to offer an orientation to the customer but it would require additional personal.Reviewed Jul 1 2020
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8.0
Pros:Staff was friendly and took adequate social distancing/safety measures.Reviewed May 20 2020
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10.0
Pros:Great customer service, Lots of signs directing people where to go. Employees seemed to care about the customersReviewed Nov 19 2019
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7.6
Pros:Straightforward, no problemsCons:Car was relatively old, low-spec (e.g no climate control, only manual air con). But perfectly adequate.Reviewed Sep 24 2019
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8.4
Pros:I picked up the car from ABQ and dropped it off in Taos. At drop off in Taos, the staff were friendly, helpful and efficient, which is typical of my positive Enterprise car rental experiences in Taos.Cons:At pick-up in ABQ, although each staff member I encountered was pleasant, the overall pick-up experience was extremely frustrating. Lines were long, and waiting for the actual car after check-in was even longer. Unfortunately this is typical of my Enterprise rental experience in ABQ.Reviewed Sep 6 2019
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10.0
Pros:Staff was awesome!!!Cons:Nothing really!Reviewed Aug 19 2019
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8.0
Pros:Staff were very friendly. The car got us from A to B.Cons:Nissan needs to put something larger than a wheezy hamster under the hood.Reviewed Jul 3 2019
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