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8.0
Too expensiveReviewed Apr 6 2023
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10.0
Very smooth transition from the airport to the rental car. Very friendly service. The 2 gals working the front desk were very welcoming and informative.Reviewed Apr 5 2023
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8.0
Service was friendly and helpful.Reviewed Jan 31 2023
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4.0
I paid for an SUV and was given a car with the smallest trunk space. We couldn’t even get all our luggage in the back.Reviewed Dec 30 2022
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8.0
i was surprised by additional charges at pick-up. i would have gotten a better rate booking directly with budget.Reviewed Jul 11 2022
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8.0
Pick up at counter took 30 minutes. The man was nice but they needed more people.Reviewed Jun 15 2022
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8.0
. Long wait at Albuquerque airport for pickup of car as counter was understaffed. However once we got to the counter, agent was very helpful and efficient. .Reviewed May 19 2022
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10.0
The rental car agent at Albuquerque Sunport Airport Car Rental, Budget was friendly and helpful. Excellent customer service. (Unfortunately, we don't remember her name. She had the last shift that ended at midnight.)Reviewed May 16 2022
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10.0
The pick up and drop off were very easy and accommodating. The shuttle to and from the airport, even at 4am, was great!Reviewed May 9 2022
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6.0
To have refundable option! W travel delays and cancellations that is a MUSTReviewed Jan 24 2022
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10.0
Jetta’s do not have iPhone power sources but a wonderful young women who worked for budget in the parking lot was able to get me an adapter from the lost and found. Person at counter should have known this about the Jetta.Reviewed Dec 19 2021
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2.0
Once on the road, I realized the car they assigned to me had a faulty speed limit cap of 65 miles an hour. The agent could not figure out how to disable the limit remotely, requiring me to turn around and drive 35 minutes back to the agency, which cost me a total of 2 hours in travel time, and I missed the event I had planned my trip around. A huge inconvenience and the experience caused emotional distress. Never rent from Kayak or Avis.Reviewed Nov 29 2021
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