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10.0
Customer service was amazing Sean in Albuquerque was awesome great customer service lizzy and cott in Alamogordo we also amazing I was experiencing a very difficult situation and they service provided by Sean in Albuquerque really put me at ease I originally went to Thirfty Rental the service was terrible your employees deserve a big thumbs up very satisfiedReviewed Aug 18 2023
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10.0
Pickup and drop of was surprisingly easy and fast. Large cargo vans on windy days are not fun. I like kayak and enterpriseReviewed Apr 11 2023
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10.0
free upgrade was nice. The new audi presented some adjustment problems.Reviewed Jan 6 2023
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10.0
The young man who checked out our car was very nice. He upgraded us to a larger SUV which was very helpful. We had to return our car very early to catch our flight. I expected an email confirming our return but never received one. I finally called a week later and was told it was because of short staffing. Overall it was a very good experience.Reviewed Oct 19 2022
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8.0
I was given the very last car on the lot--a little Mitsubishi economy car. I was hoping for something a little bigger for a long drive ahead of me. But the agents were very personable and professional.Reviewed Oct 9 2022
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10.0
Best customer service I’ve ever had with a rental car company. Quick, efficient, and friendly!Reviewed Sep 20 2022
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8.0
Overall my experience with Enterprise was a positive one. However, the car I received in Albuquerque failed to start on the 3rd morning of my trip. This necessitated a five mile walk in a light rain, and a 20$ charge to local mechanic to jump start the car. The battery terminals showed heavy corrosion. The reason for a failed start. I drove directly to Kingman, AZ and called Enterprise Albuquerque. Charlie, at your 3500 Coors NW location was immediately apologetic. Meanwhile the car failed once more. Charlie was able to get me in touch with your customer services who, in time, had a tow service restart my car. She also was able to direct me to a nearby Enterprise center. Needless to say, I was stressed by the time I pulled into the Enterprise lot. I had already lost a day and fearful of losing another. However that stress quickly evaporated because of the kindness and professionalism of Aimee Pelzer at your 3410 Stockton Hill Rd location. She will always be to me a miracle worker. It is because of Enterprise personnel like Aimee that I will continue to use and recommend Enterprise. The Nissan Sentra that I used thereafter was a flawless ride and a delight. Kudos to Kayak and EnterpriseReviewed Aug 27 2022
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10.0
Pick up and drop off we’re very quick, the car was excellent and fun to drive, and the price was perfectReviewed Jun 14 2022
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10.0
Roger at the 120 Lomas Blvd, Albuquerque office provided the best experience we’ve ever had at any rental car company.Reviewed Mar 29 2022
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10.0
Customer service was excellent, as always.Reviewed Mar 24 2022
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10.0
Area was very helpful. Arranged shuttle back to airport. Easy, affordable.Reviewed Mar 16 2022
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2.0
RENTAL A FULL SIZE TRUCK AND THEY DIDNT HAVE ONE AVAILABLEReviewed Feb 26 2022
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