Reviews for Enterprise in Albuquerque
- All reviews 100%
Based on 40 reviews
Dec 3 2016
Easiest rental experience ever
Pros: Car was clean, service was prompt and friendly, and entire experience was easy. I could not have been more satisifed, and can recommend Enterprise in ABQ to anyone!
Cons: I can't think of anything that I would change - and that is rare for me!
Dec 2 2016
The best place to get a rental car in ABQ
Pros: Friendly Staff. Easy commute to from the airport. Fast service. Great car selection.
Dec 1 2016
Cons: Thanks Good car
Nov 30 2016
Pros: Great service but I wanted a smaller truck which would have been cheaper and better mpg
Nov 25 2016
Add on fees not discussed
Cons: I expected our rental to be around $200 but after all the Fees that were not ever verbally discussed the car Ended up costing $440 .... be sure you read all fine print and Don't add on any insurance.
Nov 25 2016
Rent where no man has gone before
Pros: Availability of car selection and locations. Return process was efficient.
Cons: Car wasn't immediately available on arrival at rental location. But minimal wait time.
Nov 17 2016
Pros: Representatives were friendly, courteous, and professional. Vehicle was well maintained. Pick-up and drop off quick and easy.
Cons: Dropped off earlier than originally planned, but charge for that day was not prorated. Flat daily charge. Understand policy, but maybe something for the company to look into for rentals turned in 12 hours early or late (I.e. to prorate charges in such instances).
Nov 16 2016
Great customer service
Pros: I was nervous about this rental as to what quality of car we would get, but the customer service we received at both the pick-up and drop-off locations (different) was great, and the car was a new-ish Camery that was clean and had no issues.
Cons: There was nothing negative about the experience.
Nov 11 2016
Pros: Problems were eventually solved, with reasonable compensation offered for the first one.
Cons: First problem- we needed to add an additional driver, which we were told we could do at any office in the city. It turned out the airport & city offices have incompatible computer systems, so we had to drive back to the airport to add the additional driver. However, we were offered reasonable compensation for this (no need to return car with full tank).
Nov 2 2016
Pros: they were out of economy cars so they gave us a pick up truck with a free tank of gas. we were thrilled!
Cons: I suppose they should've had more cars, but we were happy with their concession given the circumstances
Oct 25 2016
Pros: Customer Service is good, and car was perfect.
Oct 21 2016
Pros: Excellent customer service!! Great price!!
Oct 20 2016
Pros: Very friendly and helpful staff!
Oct 20 2016
Quick and easy
Pros: Friendly and helpful staff. Checking in was super fast and easy even at a different location. Nice car too. Very happy!
Cons: Nothing to report.
Oct 19 2016
Pros: We got upgraded to a heavy duty truck which was very unexpected.
Cons: The gas mileage is of course not as good but they through a few goodies in to sweeten the deal all for less than what we had originally paid for.
Oct 6 2016
Pros: Drop off was super quick and easy!
Cons: Wasn't aware of the deposit charge. The deposit was accidentally charged twice, then one charge was immediately refunded, however in that interim my bank charged me an overdraft fee. Took me about 20 minutes at the bank to get it reversed.
Oct 6 2016
Pros: Fast service
Cons: No windshield washer fluid in vehicle. No apology or compensation from enrterprise.
Oct 4 2016
Pros: We had reserved car for just one day, pretty late. The person behind the desk helped us getting it for another day, made sure we understood how it affects the rates, and got us a good deal. When getting the keys, another person gave us a sweet deal on an upgrade, and let us choose the car from the lot we liked. Couldn't have been a better experience!
Sep 24 2016
Pros: Friendly and quick service.
Sep 19 2016
Did not get the rental because the office was clos
Cons: My assumption was that the Enterprise office was at the airport. This was wrong. My plane arrived at 7PM. This rental was placed at a downtown office that closed at 6PM. I had to rent from the Enterprise at the airport. They didn't have an intermediate car so I paid $184 instead of the $107 quoted. Kayak did not share everything I needed to know. Disappointing.
Sep 14 2016
Pros: I shouldve called enterprise directly. I asked to rent from airport to airport. Kayak misrepresented the pick up was a $20. Cab fare from alb. The convertable I reserved, never happened. Thank goodness the girl at the off lot place was great.
Cons: I will never again use kayak for ANYTHING
Sep 13 2016
Pros: This was our first time renting with Enterprise. We really enjoyed getting to select our vehicle!!! That's something we had never experienced. And they had a pretty good selection, as well. And the customer service was fantastic and everyone enjoyable to interact with!
Sep 9 2016
Same story as Durango.
Cons: Same story as Durango. Claimed they couldn't rent to us....but lot full of cars.
Sep 5 2016
They were horrid and stranded me at the airport
Cons: I wasnt able to pay with a debit card at the desk after I lost my credit card because I was 24. they wouldnt accept another credit card not in my name. They was very unhelpful. I got stranded at the ABQ airport for hours. However, the other enterprise in santa fe said that was false and they rented a car to me once I arrived in santa fe. I had to go to two enterprise offices in Santa Fe to get assistance. I wasted 4 hours waiting for a ride at the airport because the enterprise at the airport didnt know their information. I could use a debit card if I showed my return flight which I had on me at the time. I will never rent from this company again nor make a reservation with them. I wasted a whole day of my vacation.
Sep 5 2016
Pros: All employees were courteous and helpful.
Cons: The only full size car available in the evening when I arrived about 7 pm was a Prius which I didn't care for. However I exchanged it the next morning when there was a wide selection of cars.
Aug 29 2016
Cons: Reservation did not make clear that this rental was NOT from the Albequerque airport. Retrieving an Enterprise car would have resulted in a $25 cab ride across town. Fortunately, we rebooked with another company.
Jul 18 2016
Pros: A nice Chrysler 300C was my rental vehicle and I was very pleased with it. The vehicle handled exceptionally well and averaged 33 mpg at the posted interstate speed of 75 mph. More car than I expected but then I drive a 1995 Corolla! Everyone was friendly and courteous and answered all my questions. I would definitely recommend Enterprise Car rentals.
Cons: As I stated previously in the like column, more car than I was accustomed to. I did not know how to use the keyless start and had to look around for the gear shift knob (which I was fascinated with by the way)! My daughter was with me when I picked up the vehicle and she is the one who ended up giving me instructions. With all the new features in the newer cars, I would suggest having the techs ask if the customer is accustomed to the new technology instead of assuming they are. Please do not take this as a complaint, just something to think about especially with us 'older' drivers.