Reviews for Enterprise in Amsterdam
- All reviews 100%
May 14 2017
Being threatened by the desk guy
Pros: I did like the price and the Ford Fiesta.
Cons: When we picked up the car it took us 40 min. I did book the cars in Kayak.com. They have the the chance of having insurance for 9€/day. And I booked the 2 cars with the Kayak,s Insurance. When we wanted to get theses cars, there was a blond woman that insisted in havin to pay 27€ a car in terms of getting the insurance... otherwise we had to pay over 2000€. She took over 2000€ from my credit card to book 2 Ford Fiesta, but before she had been so rude to me. Telling that I might be robbed, or that she has noting to do with Kayak. She made me feel quite miserable, and she got my nerves. My escursion to Kokenhauf with my family... ruined. After that his partner took like 8 min reviewed each car to see if there was something wrong to charge me when we were back. Like 5h later and 84kms. I really though she was going to come up with something to screw me... because I didn't want to pay daily insurance twice.
Jan 10 2017
Cons: There's no pick up or drop off service if it's needed then we have to pay 50€ which is very disappointing and the cost very expensive if u have your own insurance than you have to pay over 1000€ deposit + other fees I had to pay 27€ for insurance more in order to avoid that deposit money overall very disappointing customer service over the phone very rude ...
Dec 10 2016
Cons: At Centraal Station branch, a woman officer said they couldnt accept my driving license but at the airport the same company's office did !
Oct 31 2016
Cons: Dropped off the dar a few minutes after location closed. Talked to employee on the phone to get instructions. Talked to him in person at the parking lot as he was leaving. The next morning I received a call that I did not return a car. Eventually I was told that they forgot to check in the car which resulted in confusion. It was all resolved at the end but I had a couple of hours when I didn't know how this will turn out.