Reviews for Enterprise in Baton Rouge
- All reviews 100%
Nov 29 2016
Pros: I liked the car, it was new and clean. Big enough for our entire family
Cons: No one was at the counter at the airport. Had to go searching for an attendant after a really long delay in our last flight. It was the middle of the night, had a newborn, a toddler and husband in tow with all our luggage and carseats. Found them way out in the parking garage. The gal was nice but very bad location for women to be in the middle of the night. She couldn't print me any receipt and said that enterprise would email me one I the morning. I still haven't received one. And drop off was confusing, we just left the cat at rental drop off with the keys in it because husband couldn't find key drop box.
Nov 29 2016
Crappy Car and the management
Cons: They made me to stay in a long wait and yelling at the customers. Thats a bad sign. You don't want your customers to be treated that way. The car is out of shape and they din care about it. It was so bad, that I have to return the car before the expected date of delivery. Anyways I expected a lot from Enterprise as I usually rent cars from them, but this is the worst ever journey....
Nov 21 2016
Staff was unbelievably rude
Pros: The car was fine.
Cons: The staff was so rude. When I declined the insurance, because I purchased Kayak's coverage the manager came over and was so condicending to me. Another staff member, who was supposed to be helping me, stopped and started processing another client whom he apparently knew. Lastly, the entire office was full of customers complaining about their experience with this location.
Nov 17 2016
Cons: I made a reservation months ago to pick up a car at the airport on Baton Rouge. WHen I got close to the date, I contacted Enterprise to get info on whether the car was onsite in the airport or via shuttle. I was told the reservation was at a different Enterprise far offsite and there was 1. No way to get me there from the airport before the office closed. 2. If I wanted to pick up a car at the airport office , which was open, the cost would more than double. Therefore, I cancelled the rental. Very disappointed since my interactions with Enterprise in Milwaukee and elsewhere has always been 5 stars.