Reviews for Enterprise in Baton Rouge
- All reviews 100%
Feb 23 2017
Pros: Staff was very kind and helpful at 2nd BR location despite my concern about the incorrect/surprise fee, and advised me on my best options. I phoned the original booking office and was told my reservation could not be found and I would be charged due to to different return point. I persisted that I had booked that way from the start and was given the full cost at the time. Eventually my reservation was found, verified that it was indeed booked from the start with a different drop-off point, and the $40 fee was returned to my card. Staff at 2nd BR location was patient with the conversation and pleased with its outcome on my behalf.
Cons: Location most convenient to me (within 3 miles) refused to drop off upon return when I called to check if they had available drop-offs at that time, said they were not the correct location for my area and that was that. Arrived at closer location in time for return, was told I would be charged additional $40 fee due to returning to different location than booked, despite booking having included different drop-off location and original pickup having given instructions to drop off at ANY location within the city booked for return.
Jan 8 2017
Pros: They were very professional!
Cons: All good!
Jan 3 2017
Pros: The inside smell.
Cons: I had to pray the whole time I had the car. I called enterprise every day about the tire warning light and the low tire on the car. When leaving orange beach, the tire was almost flat. Went to Wal-Mart they found something in it and repairedi it. Thought everything was fine tire light still on. Jax airport sent us to another tire place.they got the light out after checking all the tires. Got up to leave for B R, La. Front seat was soaking wet from rain. Back to Jax airport and demanded another car. One day missed on vaction and big delay on leaving to come home. Horrible trip!!!
Dec 27 2016
Pros: No Complaints at all!