Reviews for Enterprise in Baton Rouge
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Apr 12 2017
Off airport pickup
Pros: Got a Camry because first car inspection sticker was expired!!
Cons: Had to spend $25 in cab fare to get to off airport Enterprise pickup location. Price for airpor pickup and return was $100 more. Ridiculous.
Apr 11 2017
Pros: Upgraded the car at no extra cost after I pointed out inspection sticker was expired.
Cons: No model of vehicle requested, wanted more $ for another car, inspection sticker was expired. Took 30 min longer than I alloted. Said insurance I bought from Kayak wouldn't work. Still don't know what was up with that.
Feb 23 2017
Pros: Staff was very kind and helpful at 2nd BR location despite my concern about the incorrect/surprise fee, and advised me on my best options. I phoned the original booking office and was told my reservation could not be found and I would be charged due to to different return point. I persisted that I had booked that way from the start and was given the full cost at the time. Eventually my reservation was found, verified that it was indeed booked from the start with a different drop-off point, and the $40 fee was returned to my card. Staff at 2nd BR location was patient with the conversation and pleased with its outcome on my behalf.
Cons: Location most convenient to me (within 3 miles) refused to drop off upon return when I called to check if they had available drop-offs at that time, said they were not the correct location for my area and that was that. Arrived at closer location in time for return, was told I would be charged additional $40 fee due to returning to different location than booked, despite booking having included different drop-off location and original pickup having given instructions to drop off at ANY location within the city booked for return.
Jan 8 2017
Pros: They were very professional!
Cons: All good!