Book Hertz car rentals in Baton Rouge

Reviews for Hertz in Baton Rouge

Recent reviews

Traveler rating

Wonderful

7

Very good

2

Good

0

Okay

4

Fair

1

Mediocre

0

Poor

17

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pick up the cargreat experience

friendly staffnever rent

car availablerented a car

car was clean

2.0

Absolutely horrible - poor service do not recommend. Booked a mid size/regular car on Monday afternoon to pick up on Thursday, arrived for my scheduled appointment and after waiting for 50 minutes they had no vehicle options available (no cars except for totally electric, no offered upgrades, nothing). Short hair lady was totally absolutely rude, manager sitting right next to her was no help, and then at 5:00pm (website hours say location is open until 6:00pm) was on the phone with customer service when they kicked me out of the building. Apparently I gave her the wrong look so she said “yea rollin your eyes now you definitely ain’t gettin a car”… Was leaving in the morning for a business trip and had to take a personal vehicle, threw a wrench in my whole trip schedule. They DO NOT CARE about customer service would suggest another location.Reviewed Mar 12 2025

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2.0

They charged my card and DID NOT HAVE A CAR AVAILABLE FOR PICKUP. I WANT MY REFUND AND NO ONE WILL SPEAK TO ME!!! I will NEVER use Kayak or HERTZ AGAIN!! HORRIBLE!!Reviewed Sep 28 2023

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2.0

They cancelled my reservation the night before and said they did not have any inventoryReviewed Oct 14 2022

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2.0

I didn’t like anything about the experience. There were no cars available for rental at any Hertz location which was a waste of time and energy. The company reps refused to assist me with contacting other locations for availability. I was able to finally obtain a rental from Enterprise and will just stick to them in the future because although they were out of cars they actually contacted me to get me set up with another location that had a car in stock for me.Reviewed Oct 14 2022

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8.0

The rental was way overpriced.Reviewed Nov 8 2021

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2.0

No cars availableReviewed Oct 20 2021

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10.0

Small staff, had to wait 3 hours before rental car was ready to driveReviewed Jun 17 2021

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2.0

Cons:Hertz scheduled me to pick up a 12-passenger van on a day they were closed. Horrible customer support all around and difficult to contact. I won’t be using them or this platform in the future.Reviewed Apr 20 2021

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6.0

Pros:STAFF WAS FRIENDLY FOR PICK UP BUT THERE THERE WAS NO ONE AROUND AT ALL FOR DROP OFF. JUST A NOTE TO PUT THE KEYS IN A BOX.Cons:A LARGER CAR AND THEY HAD THEM AVAILABLE AND ALMOST $14 A DAY FOR AN EXTRA DRIVER IS AWFUL. I EVEN HAVE AAA AND THEY WOULD NOT HONOR A FREE EXTRA DRIVERReviewed Apr 17 2021

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6.0

Pros:The staff, in Allentown, at Lehigh International, were great. The lady working the counter there was friendly and polite. The staff at Baton Rouge Airport, now that's a different story. The lady working there was full of attitude. Dealing with her, she made you feel like you were inconveniencing her by being there.Cons:When I arrived at Baton Rouge to pick up my rental, they didn't have the vehicle type that my reservation was for. I made my reservation 7 days in advance, only to be told they didn't have any luxury vehicles. I did however get an SUV for the price of what my reservation was.Reviewed Sep 14 2020

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2.0

Pros:I wasn't able to get one or a refundReviewed Jul 25 2020

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5.6

Pros:Staff at pick up of cargo van in Baton Rouge was mixed in responsiveness and helping. We had to make suggestions to staff which they should have pro-actively done for the customer. They were courteous but seemed not interested in engaging perhaps because they were so understaffed. We actually had a very poor experience with a reservation for mini-van at BTR which they could not fulfill nor were able to contact me (I can't understand why they did not reach out via email) over phone and this set us back a full day and a half. The staff there at BTR was not helpful nor very kind again they seemed overworked and without much interest in engaging or trying to resolve our issue.Cons:An email notification that our reservation for mini-van at BTR would have been very helpful and thoughtful, saving us much anxiety and grief. No one cared to offer any sort of adjustment for the short-comings and problems on their side. I don't think I will be doing business with Hertz anytime soon. It is so disappointing as I have always thought of Hertz (as I used them many times over the years) as the gold standard for rental...not anymore! Truly sad experience and impression from a once well known company.Reviewed Jul 10 2020

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• Can I choose the model and make of the car I want to rent from Hertz in Baton Rouge?

  When you reserve Baton Rouge Hertz rental cars through KAYAK, you can choose precisely the car you want from the selection of available cars in the car type that you chose. If, when you arrive at the pick-up location, they do not have the exact car that you chose on your reservation, Hertz agency staff members will do their best to find you a similar rental car so that your travel plans are not interrupted.

• Where can I pick up a Hertz rental car  in Baton Rouge?

  At the Baton Rouge Metropolitan Airport (BTR), you can find a Hertz car rental counter in the car rental facility adjacent to the terminal just outside baggage claim. If you want to pick up Hertz car rentals in town, you have a number of agencies to choose from. The most popular is located on Florida Boulevard, but you can also find two on Airline Highway, one at 9990 and one at 11420. You can also find an agency at 1625 Nicholson Drive.

• What speeds will I have to drive at once I have my Hertz car rental in Baton Rouge?

  In downtown Baton Rouge, most speed limits are 30 mph. When you drive on residential streets in Baton Rouge, the speed limit is usually 45 mph. Interstates in and around Baton Rouge have a speed limit of 70 mph. Freeways coursing through Baton Rouge have a speed limit of 60 mph that increases to 75 mph as they move into more rural areas. Undivided roads have a speed limit of 55 mph, while divided highways have a speed limit of 65 mph.

• What is the most popular rental car from Hertz in Baton Rouge?

  Supplier choice (Class Special Car or similar) is the most frequently booked rental car type from Hertz in Baton Rouge.

• How many car rental locations does Hertz have in Baton Rouge?

  Hertz has 7 rental locations in Baton Rouge. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Ryan airport (BTR)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Ryan airport (BTR)?

  Yes