Guest Reviews
Overall Rating
8.5
Excellent
Based on 12,810 reviews
Cleanliness
6.7
Comfort
6.4
Pickup/Dropoff
5.6
Value for money
5.4
Enterprise car rental prices in Ciudad de Guatemala
| Economy | $10/day | |
| SUV | $38/day | |
| Commercial | $84/day |
Pros
"Very friendly and helpful staff."
(in 466 reviews)
"This was a great experience."
(in 309 reviews)
"His customer service was excellent!."
(in 1169 reviews)
Cons
"No cars available upon arrival."
(in 229 reviews)
"Return car process was too slow."
(in 56 reviews)
"Long line to pick up car."
(in 70 reviews)
Recent Reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
customer service
car was clean
pick up and drop
pick up the car
great customer
great service
friendly staff
car available
car was great
great car
great experience
airport location
great price
picked up the car
drop the car
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2.0
Pros: Force me to take full coverage insurance and told me the insurance I had purchased here was useless
Cons: Honesty
review from
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10.0
Pros: Staff were very helpful and friendly
Cons: All the tools to change the tire that blew were not present and the spare had a plug in it, which is dangerous to drive around in
review from
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2.0
The car wasn't available. . .I would like a full refund at the minimum
Pros: Nothing
Cons: The car wasn't there!!! I had to scramble to find a new car
review from
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10.0
perfecto
Pros: excellente servicio y buenos carros en disponibilidad..
review from
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2.0
Bait and switch
Cons: Said the insurance I bought wasn’t valid. Then the price of the car rental itself has gone up. So I walked away from the reservation and dealt with cab rides through out my vacation. Not the end of the world but certainly not a positive on the car rental.
review from
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7.2
I rented an automatic.
Pros: The car was ok, it had a lot of miles, it was clean but it had way too many scratches all over the body.
Cons: I rented an automatic transmission car and they did not had automatics, they only had manuals, Hard when you have a back problem.
review from
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2.0
They were selling cars for a higher price! To no reservation people
Cons: EVERYTHING
review from
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6.0
Cons: Company is hard to find and off site.
review from
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7.6
the price of the insurance doble the cost of the o
Pros: It was not right at the airport, but close and had shuttle service
Cons: I got a Insurance from the web page, but when I got to the pick up place, they told my the insurace I buy did not cover the car I rented, so had to get another insurance at the pick up place, and the price doble the cost of the car.
review from
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9.2
Good people, not much saving
Pros: Friendly staff, great vehicle, no problems at all.
Cons: i called enterprise to get a quote on a car seat and the rates are different from the website and i was given wrong info, when i showed up they wanted to charge me $12 a day!!! i refused and bought one at a walmart instead. Insurance was forced on me without having the credit card disclosure where it shows i have coverage.
review from
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2.0
Incumplimiento
Cons: A pesar de haber reservado el carro con las especificaciones claras, los representantes de Enterprise en Guatemala no tenían ningún carro de esas características disponibles, y solo nos lo informaron el día que íbamos a recogerlo. Las alternativas que nos dieron eran o carros de gama más alta o de gama más baja. Un incumplimiento que demuestra una completa irresponsabilidad y falta de calidad en cuanto al servicio al cliente. Enterprise siempre ha sido una buena compañía... Deberían revisar si la representación que tienen en Guatemala corresponde con los estándares normales de servicio al cliente. Si yo fuera Enterprise, buscaría otro tipo de representación porque los que tienen en Guatemala, definitivamente arruinan su reputación.
review from
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5.6
Showed up 2 hrs early, car not available. Was forc
Pros: Great car, friendly service
Cons: Showed up 2 hrs early, car not available. Was forced to purchase insurance which was not disclosed in original price
review from
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10.0
Pros: Staff were very helpful and friendly
Cons: All the tools to change the tire that blew were not present and the spare had a plug in it, which is dangerous to drive around in
review from
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10.0
perfecto
Pros: excellente servicio y buenos carros en disponibilidad..
review from
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9.2
Good people, not much saving
Pros: Friendly staff, great vehicle, no problems at all.
Cons: i called enterprise to get a quote on a car seat and the rates are different from the website and i was given wrong info, when i showed up they wanted to charge me $12 a day!!! i refused and bought one at a walmart instead. Insurance was forced on me without having the credit card disclosure where it shows i have coverage.
review from
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7.2
I rented an automatic.
Pros: The car was ok, it had a lot of miles, it was clean but it had way too many scratches all over the body.
Cons: I rented an automatic transmission car and they did not had automatics, they only had manuals, Hard when you have a back problem.
review from
-
7.6
the price of the insurance doble the cost of the o
Pros: It was not right at the airport, but close and had shuttle service
Cons: I got a Insurance from the web page, but when I got to the pick up place, they told my the insurace I buy did not cover the car I rented, so had to get another insurance at the pick up place, and the price doble the cost of the car.
review from
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2.0
Pros: Force me to take full coverage insurance and told me the insurance I had purchased here was useless
Cons: Honesty
review from
-
2.0
The car wasn't available. . .I would like a full refund at the minimum
Pros: Nothing
Cons: The car wasn't there!!! I had to scramble to find a new car
review from
-
2.0
Bait and switch
Cons: Said the insurance I bought wasn’t valid. Then the price of the car rental itself has gone up. So I walked away from the reservation and dealt with cab rides through out my vacation. Not the end of the world but certainly not a positive on the car rental.
review from
-
2.0
They were selling cars for a higher price! To no reservation people
Cons: EVERYTHING
review from
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6.0
Cons: Company is hard to find and off site.
review from
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2.0
Incumplimiento
Cons: A pesar de haber reservado el carro con las especificaciones claras, los representantes de Enterprise en Guatemala no tenían ningún carro de esas características disponibles, y solo nos lo informaron el día que íbamos a recogerlo. Las alternativas que nos dieron eran o carros de gama más alta o de gama más baja. Un incumplimiento que demuestra una completa irresponsabilidad y falta de calidad en cuanto al servicio al cliente. Enterprise siempre ha sido una buena compañía... Deberían revisar si la representación que tienen en Guatemala corresponde con los estándares normales de servicio al cliente. Si yo fuera Enterprise, buscaría otro tipo de representación porque los que tienen en Guatemala, definitivamente arruinan su reputación.
review from
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5.6
Showed up 2 hrs early, car not available. Was forc
Pros: Great car, friendly service
Cons: Showed up 2 hrs early, car not available. Was forced to purchase insurance which was not disclosed in original price
review from
Other suppliers in Ciudad de Guatemala scored
Where can I find Enterprise car rentals in Ciudad de Guatemala?
Avenue Hincapié 11-01 Zona 13, Enterprise car rentals
Address
Avenue Hincapié 11-01 Zona 13Phone
+502 2217 2100Top Tips For Renting a Car from Enterprise in Ciudad de Guatemala
- 25% of our users found rental cars from Enterprise in Ciudad de Guatemala for $13 or less
- Book your rental car from Ciudad de Guatemala in Enterprise at least 1 day before your trip in order to get a below-average price
- Economy rental cars from Enterprise in Ciudad de Guatemala are around 60% cheaper than other car types, on average
FAQs About Renting a Car From Enterprise in Ciudad de Guatemala
How much does it cost to rent a car from Enterprise in Ciudad de Guatemala?
On average a rental car from Enterprise in Ciudad de Guatemala costs $18 per day.
What is the most popular rental car from Enterprise in Ciudad de Guatemala?
Economy (Hyundai Accent or similar) is the most frequently booked rental car type from Enterprise in Ciudad de Guatemala.
How many car rental locations does Enterprise have in Ciudad de Guatemala?
Enterprise has 8 rental locations in Ciudad de Guatemala. Take a look at our Enterprise rental location map to find the best rental cars near you.
Does Enterprise have a car rental location at the airport: La Aurora Airport (GUA)?
Yes
Does Enterprise offer shuttle or airport pick-up services from La Aurora Airport (GUA)?
Yes