Guest reviews
Overall rating
6.8
Good
Based on 19 reviews
Cleanliness
7.4
Comfort
7.1
Pick-up/Drop-off
6.4
Value for money
6.4
Pros
"car was clean and nice."
(in 543 reviews)
"Dropoff was quick and easy"
(in 436 reviews)
"Staff is friendly and helpful"
(in 5532 reviews)
Cons
"There was no car available"
(in 368 reviews)
"Worst rental car experience ever"
(in 3805 reviews)
"Worst rental car experience ever"
(in 3860 reviews)
Recent reviews
Traveler rating
4
3
2
0
5
Find reviews that mention:
customer service
car was clean
staff was friendly
great service
great customer
friendly and helpful
pick up and drop
car available
great car
great experience
airport location
quick and easy
picked up the car
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6.4
Pros: They said "no" when I asked them if they could drop me off to my hotel, which was only about two kilometers away.
Cons: Better customer service
review from
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9.2
Cons: Needed help getting my heavy bags to terminal
review from
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2.0
Pros: Force me to take full coverage insurance and told me the insurance I had purchased here was useless
Cons: Honesty
review from
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10.0
Pros: Staff were very helpful and friendly
Cons: All the tools to change the tire that blew were not present and the spare had a plug in it, which is dangerous to drive around in
review from
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2.0
The car wasn't available. . .I would like a full refund at the minimum
Pros: Nothing
Cons: The car wasn't there!!! I had to scramble to find a new car
review from
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10.0
perfecto
Pros: excellente servicio y buenos carros en disponibilidad..
review from
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2.0
Bait and switch
Cons: Said the insurance I bought wasn’t valid. Then the price of the car rental itself has gone up. So I walked away from the reservation and dealt with cab rides through out my vacation. Not the end of the world but certainly not a positive on the car rental.
review from
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7.2
I rented an automatic.
Pros: The car was ok, it had a lot of miles, it was clean but it had way too many scratches all over the body.
Cons: I rented an automatic transmission car and they did not had automatics, they only had manuals, Hard when you have a back problem.
review from
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2.0
They were selling cars for a higher price! To no reservation people
Cons: EVERYTHING
review from
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6.0
Cons: Company is hard to find and off site.
review from
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7.6
the price of the insurance doble the cost of the o
Pros: It was not right at the airport, but close and had shuttle service
Cons: I got a Insurance from the web page, but when I got to the pick up place, they told my the insurace I buy did not cover the car I rented, so had to get another insurance at the pick up place, and the price doble the cost of the car.
review from
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9.2
Good people, not much saving
Pros: Friendly staff, great vehicle, no problems at all.
Cons: i called enterprise to get a quote on a car seat and the rates are different from the website and i was given wrong info, when i showed up they wanted to charge me $12 a day!!! i refused and bought one at a walmart instead. Insurance was forced on me without having the credit card disclosure where it shows i have coverage.
review from
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Top tips for renting a car from Enterprise in Guatemala City
- 25% of our users found rental cars from Enterprise in Guatemala City for $12 or less
- Economy rental cars from Enterprise in Guatemala City are around 62% cheaper than other car types, on average