Guest Reviews
Overall Rating
7.3
Good
Based on 6,366 reviews
Cleanliness
4.3
Comfort
4.0
Pickup/Dropoff
4.1
Value for money
3.4
Dollar car rental prices in Ciudad de Guatemala
| Economy | $7/day | |
| Compact | $8/day | |
| Intermediate | $10/day | |
| Mini | $7/day | |
| Van | $46/day |
Pros
"Car was nice and clean."
(in 739 reviews)
"But overall a good experience"
(in 87 reviews)
"nice clean car, helpful personel."
(in 331 reviews)
Cons
"Worst customer service experience EVER."
(in 257 reviews)
"Could not pick the car."
(in 102 reviews)
"Didn't have a credit card."
(in 100 reviews)
Recent Reviews
- All reviews
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- Neutral
- Negative
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
pick up and drop
great car
car i reserved
car was great
car available
picked up the car
great value
drop the car
great price
great experience
friendly staff
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5.6
Cons: Give me one price and charge different plus they charge me insurance in USA + other in Guatemala so I paid 2 insurance I paid for insurance more than the car rental that's ridiculous
review from
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9.6
Cons: Lighter tint on windshield can’t see at night
review from
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4.4
Pros: Staff was friendly enough but
Cons: Extra charges for liability insurance were excessive. Also getting charged $250 US for a few minor scratches was ridiculous, especially since they don't fix anything, collecting $ for "damages" is another source of revenue for them. not enough room to describe in detail herel, RENTER BE AWARE.
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2.0
Cons: The car was not at the airport
review from
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2.0
Extra Insurance and Hidden Deposit Fee
Cons: When we got to the offsite counter, they told us we needed to buy extra $200 insurance even though we had already bought insurance online as well as leave a $2000 deposit that wasn't mentioned anywhere before. Wound up getting a car elsewhere. Very poor. Also car they wanted us to talke was really banged up and missing nobs on the center console.
review from
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2.0
Cons: There was no one from Dollar at the airport and we were helped by InterAmerican rental company. Not sure why Dollar rental company did not have someone at airport.
review from
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6.4
Take pictures
Pros: There was a person at the airport who was very helpful in arranging a ride to the off-airport location.
Cons: Pick up took a long time. At drop off they charged us for a scratch that was on the car before we left. Take pictures of every little ding and scratch if you don't want to be changed extra
review from
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2.0
Terrible
Pros: I liked the car.
Cons: My experience was terrible by the time I got to Guatemala I was charge more for the car and the deposit was higher than the online reservation. I end up getting a smaller car. I paid twice as much than the reported price on Kayak
review from
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2.0
BEWARE....OVERPRICED FOR A CRAPPY VEHICLE!!
Pros: Nothing. Will never use them again!
Cons: When I arrived to pick up the vehicle that I had chosen, they said that they didn't have it and said that the price for the vehicle was twice as what was reported to Kayak. I was stuck and needed a vehicle. They offered me a different vehicle for our family which we accepted after negotiating on the price. While we were doing the paperwork they said they would bring the car for us. TWO hours later still no car, they kept saying 10 minutes and nothing. Finally the car arrived and we went through to mark any previous damage. We left and all was fine, until it started raining; the car started leaking from several spots, a couple of days later the car started to heat up on us. The car had no coolant/water. Never did they tell us that we should call them to get a replacement shall something happen to that vehicle. Needless to say it was a horrible experience and will never use them again. It would be nice for them to print all of their rules on Kayak and all hidden costs the way others do.
review from
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2.0
Terrible filled with extra charges
Cons: First, of all they gave me a car with no gas. Second, they never told me the time I needed to have the car back in order to avoid a late fee. Third, after they told me that they would waive the late fee and had me sign for that amount. The next day they had charged me the late fee to my credit card. Terrible manipulating business practice - completely unprofessional.
review from
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4.0
Cons: They hide charges
review from
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2.0
Unprofessional and a ripoff
Pros: Nothing
Cons: First they added $25 a day above the advertised price, and once I agreed to pay the added cost, they informed me that they actually didn't have any cars available, despite the fact that I had made a reservation well in advance, a fact that they acknowledged.
review from
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5.6
Cons: Give me one price and charge different plus they charge me insurance in USA + other in Guatemala so I paid 2 insurance I paid for insurance more than the car rental that's ridiculous
review from
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4.4
Pros: Staff was friendly enough but
Cons: Extra charges for liability insurance were excessive. Also getting charged $250 US for a few minor scratches was ridiculous, especially since they don't fix anything, collecting $ for "damages" is another source of revenue for them. not enough room to describe in detail herel, RENTER BE AWARE.
review from
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2.0
Cons: The car was not at the airport
review from
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2.0
Extra Insurance and Hidden Deposit Fee
Cons: When we got to the offsite counter, they told us we needed to buy extra $200 insurance even though we had already bought insurance online as well as leave a $2000 deposit that wasn't mentioned anywhere before. Wound up getting a car elsewhere. Very poor. Also car they wanted us to talke was really banged up and missing nobs on the center console.
review from
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2.0
Cons: There was no one from Dollar at the airport and we were helped by InterAmerican rental company. Not sure why Dollar rental company did not have someone at airport.
review from
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6.4
Take pictures
Pros: There was a person at the airport who was very helpful in arranging a ride to the off-airport location.
Cons: Pick up took a long time. At drop off they charged us for a scratch that was on the car before we left. Take pictures of every little ding and scratch if you don't want to be changed extra
review from
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2.0
Terrible
Pros: I liked the car.
Cons: My experience was terrible by the time I got to Guatemala I was charge more for the car and the deposit was higher than the online reservation. I end up getting a smaller car. I paid twice as much than the reported price on Kayak
review from
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2.0
BEWARE....OVERPRICED FOR A CRAPPY VEHICLE!!
Pros: Nothing. Will never use them again!
Cons: When I arrived to pick up the vehicle that I had chosen, they said that they didn't have it and said that the price for the vehicle was twice as what was reported to Kayak. I was stuck and needed a vehicle. They offered me a different vehicle for our family which we accepted after negotiating on the price. While we were doing the paperwork they said they would bring the car for us. TWO hours later still no car, they kept saying 10 minutes and nothing. Finally the car arrived and we went through to mark any previous damage. We left and all was fine, until it started raining; the car started leaking from several spots, a couple of days later the car started to heat up on us. The car had no coolant/water. Never did they tell us that we should call them to get a replacement shall something happen to that vehicle. Needless to say it was a horrible experience and will never use them again. It would be nice for them to print all of their rules on Kayak and all hidden costs the way others do.
review from
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2.0
Terrible filled with extra charges
Cons: First, of all they gave me a car with no gas. Second, they never told me the time I needed to have the car back in order to avoid a late fee. Third, after they told me that they would waive the late fee and had me sign for that amount. The next day they had charged me the late fee to my credit card. Terrible manipulating business practice - completely unprofessional.
review from
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4.0
Cons: They hide charges
review from
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2.0
Unprofessional and a ripoff
Pros: Nothing
Cons: First they added $25 a day above the advertised price, and once I agreed to pay the added cost, they informed me that they actually didn't have any cars available, despite the fact that I had made a reservation well in advance, a fact that they acknowledged.
review from
Other suppliers in Ciudad de Guatemala scored
Where can I find Dollar car rentals in Ciudad de Guatemala?
7 Av 2-68 Zona 13, Dollar car rentals
Address
7 Av 2-68 Zona 13Phone
+502 2385 1311Top Tips For Renting a Car from Dollar in Ciudad de Guatemala
- 25% of our users found rental cars from Dollar in Ciudad de Guatemala for $9 or less
- Economy rental cars from Dollar in Ciudad de Guatemala are around 70% cheaper than other car types, on average
FAQs About Renting a Car From Dollar in Ciudad de Guatemala
How much does it cost to rent a car from Dollar in Ciudad de Guatemala?
On average a rental car from Dollar in Ciudad de Guatemala costs $13 per day.
What is the most popular rental car from Dollar in Ciudad de Guatemala?
Economy (Hyundai Accent or similar) is the most frequently booked rental car type from Dollar in Ciudad de Guatemala.
How many car rental locations does Dollar have in Ciudad de Guatemala?
Dollar has 2 rental locations in Ciudad de Guatemala. Take a look at our Dollar rental location map to find the best rental cars near you.
Does Dollar have a car rental location at the airport: La Aurora Airport (GUA)?
Yes
Does Dollar offer shuttle or airport pick-up services from La Aurora Airport (GUA)?
Yes